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Customer Testimonials
I received a lot of help from Lisa at the information desk and Mike from the service department. Their customer service was excellent.
Steve was awesome thanks again Steve
We had a problem with our tires on the trailer and we needed fast service because we were going on vacation. General RV did a great job replacing our tires and got us on the road quickly. They also discovered some rusty break connections and took care of it so my family and I could travel safely to our destination. Thanks to the team that helped us!
Everyone I talk to at General R. V was very helpful and very knowledgeable, and they made me understand some things I didn't know about on my camper and kept me informed of everything that I needed to know. Very friendly
Lisa Ward is THE rock star of GeneralRV. She went above and beyond to help with a few service related issues after or Friday delivery. Kristen aka Bubbly was awesome on Friday.
I had the best service and the people were kind and friendly
Well versed on rvs, professional and friendly!
They are always accommodating. I didn't have an appointment and they were booked until July 16th. However they got me in and did my repair. I was in and out in a couple hours
I am in a middle of an absolute crisis and family emergency. General RV Canton is doing everything they can to help my family as our motor coach has been damaged by a flood and we are on a strict time crunch with permanently moving our family across the country. We are in desperate need of our repairs to be completed as soon as possible so we can get on the road to meet our moving truck and take delivery of our cars being shipped. Without our motor coach we are in danger of an absolute financial disaster. Please expedite as we are in a desperate situation and appreciate any priority that can be given
Great experience. We came in for warranty work and Amorette took care of us. She is a wonderful service rep.
The policy that keeps us camping if we have an issue with our rv. Also, the kind and courteous people in the service department.
James is always great. Very knowledgeable and friendly.
The people were very nice and the one problem I have with is getting the parts and service to answer the phone or at least call you back.
Everything. From sales to service...top notch 👌
Sam kept us updated at each stage of repair.
I can only speak from my experience with the service and support departments at the Huntley Illinois location.
They have done a fantastic job to root out and resolve a number of issues on a new holiday rambler Armada 40 M that I purchased from the Huntley location.
The sales process would rate a zero on a 10 point scale and I believe the sales guy was fired as a result of my transaction and the concerns that I expressed about his inability to remain in touch, inability to answer questions, etc., so I would not rate the sales organization in Huntley location as an organization I would recommend given the price point that I would be investing or that of any of my business associates.
On the other hand from a service and support standpoint, I believe this organization is solid in the Huntley location most notably Matt in the Service department and Andrew in the customer support department and the respective managers in those departments. I would buy a coach from Huntley based upon the service and support department performance.
Selection
Every step of the way was fantastic. From sales to finance to delivery it was amazing!!
Friendly, professional people. The RV cleaning crew needs more monitoring and oversight. They did a terrible job on cleaning the interior of our Jayco vehicle.
Cece was a great help and gave me honest and accurate information about the trailer hitch I purchased
Friendly and prompt service with a wide selection of RVs
As first-time RV buyers, we were completely unfamiliar with how the whole process worked. After finding a model that seemed perfect for our needs, we drove across town to General RV. We could not be happier with how we were treated! Everyone we encountered was incredibly kind, knowledgeable, and respectful. A huge thank you to Chris, Chad, Gary, Scott, and Tyler for making our first purchase such a breeze!
Amazing staff, best customer service!
Staff was extremely knowledgeable and friendly. Facility was amazing and very clean.
Great, friendly service and outstanding support
Exceedingly helpful.
Everyone I came into contact with was extremely courteous and helpful. Rick, Lou, Jason and David were extremely kind and understanding. Jason did an amazing job in explaining all the systems on the RV.
It was a much more satisfying experience than a few years ago at the Tampa store.
The communication both in the sales department and the service department are greatly appreciated.
The service representative, Ms Hoffman was very attentive to make sure that my issues with my RV were addressed. And that I would be 100% pleased.
As much as I hated to cost of the repairs, Trevor was always professional, empathetic, and had great customer service. He kept me informed of every step and was very clear in his communication. I very much appreciated it.