Customer Testimonials
I appreciated the same day service and knowledge of the service staff.
Outstanding customer service at Trek Bicycle in Kearny Mesa! My hats off to Oliver who assisted us with the purchase of four Marlin 4s! We love 'em!
The staff at Trek is so helpful and knowledgable.
Luv it!
Trek Bicycle Ventura associates were very helpful in picking out a bike for my 11yo daughter. They even put a bike together that was not on floor at the time so she could try it out. She loves her new bike. She decided on the purple Marin. Trek bikes are the best! Thankyou Trek!
Your service crew is always very helpful and friendly, and your service makes my bike seem like new!
The people in the store, very helpful.
Knowledgeable staff, reliable, good quality bikes.
I like your products but even when I'm buying third party products such as Rapha apparel, I prefer to buy it from Trek because your customer service team and their knowledge are so impressive.
Everyone is so nice at the Beverly Boulevard shop. They are helpful, don't try to be "salesy", obviously just want me to be happy with my bike. I've recommended this shop to so many people...
Always receive excellent service
Exemplary service provided --- and was completed much sooner than expected.
Bikes!
Leon at the la mesa location is amazing. He loves bikes, knows a ton, and wants to share. I trusted his opinions and I didn't feel like he was trying to upsell me. As a result, I rode out of the store with my dream bike!
I needed a new mirror for my bike and Jacob helped me find it and he installed it on the spot.i was Abe to finish my ride! Thanks for the great customer service!
This shop is always super kind and helpful. Usually super quick on little service things I need too.
The staff were friendly, attentive, knowledgable, and made the shopping experience amazing.
Great staff. good prices.
Always get good and friendly service at the Alamo Trek store.
Great service! We came in to get a bike for my son’s 10th birthday, the staff was very helpful and enthusiastic about getting him all set up with the right one. We will be back.
Pete was great. He deserves a raise and a promotion and a bonus. Stellar service.
Very nice Trek employee cashed me out!!
Quick turnaround, honest assessment
Friendly, knowledgeable, and competent staff with a personal touch! A pleasure to support a local business and the community coupled with the piece of mind of knowing that reliable maintenance, service, and advice is so close at hand! The best of both worlds!
I am always greeted by a friendly hello or two. The mechanic immediatley did triage on my bike and set up a second level tune. I received text feedback during the tune-up on a possible freewheel adjustment I might want (and I did). A slight wheel wobble was noticed, investigated and resolved. Service was detailed and over and above what I expected. My bike was ready to ride within a day. I appreciated the promotional discount.
Outstanding service. I appreciated how knowledgeable staff were.
I love my e-bike and the staff is very knowledgeable and gave a lot of great recommendations throughout
Every single person at Westlake Village Trek is competent, able and more than willing to go the extra mile to make sure every customer is satisfied! Mark's Service Department is exceptional! They know every facet of every bike, and they will spend as much time as necessary with every customer. I have never seen anyone be rushed. Every customer I've seen, and there are many, have left the store satisfied.
Trek products are top-of-the line. Some prices are higher than average, but every bike and every part of every bike is highest quality in its category. Trek warranties are excellent! Service is fast. Most service is while-you-wait. Anything that can't be done while-you-wait is almost always done within 24 hours. If, for any reason, you are unhappy with a purchase or service, revisit the store and every effort will be made to make you happy.
I have no financial interest in Trek or Westlake Village Trek, but I have known and used them, and spent lots of money there for years without ever being dissatisfied with a Trek product or service.
Lewis, was amazing. He was super knowledgeable and informative on the subject matter.
Good sales person who help us to choose right kid bike