based on 985 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We need to help Heritage Bikes to survive in Perth and we need them to be a long term viable part of our community. They provide great service and products, and while you may be able to save a few pennies (maybe) by shopping on line for bike products, is it worth it if we are pushing our colleague and neighbour out of business? Let's all support Heritage Bikes and help them stick around. So for example I turned up unannounced at the shop yesterday and was able to get an immediate tune up of my bike and to find a solution for my dilemma about how to find a cost effective solution for bike exercising during the winter months. That's not something you get online, for any price. Thank you Peter and team.
I enjoy shopping at Heritage bikes and have always had great customer service. Thank you.
Great service , expertise with everything to do with cycling and friendly staff. Having this store in Perth, is an added bonus . Thank you ! 🤗 Eleanore
Great staff and very personal and professional. Staff works hard to meet your needs.
Thorough, friendly, affordable service.
Service is top notch! Welcomed with a smile and often my first name. That doesn’t happen often in today’s world! Excellent knowledge and experience and Bailey’s recommendations have been very helpful.I never feel rushed even when I come prepared with a list of questions!
Love Heritage Bikes and recommend them to anyone interested in cycling!
the staff at Heritage continues to give me stellar expert service months after purchasing my beautiful Trek electric bike
Extremely personably. Knowledgeable. Honest
The excellent customer service will keep us coming back!
Friendly Staff and Fast Service.
High quality
Very friendly staff and very helpful in determining which bike was the best fit both for lifestyle and physical size.
Excellent customer service, they go above and beyond!
Great people, great service!!!! We are from NYC and we love this bike shop.
Quality products with back up replacement parts available, as necessary.
Skilled and knowledgeable technicians with full on going service of our E-Assist bicycles as needed.
The owner(s) and employees provide us with a trusting relationship that gives us complete confidence in all of our transactions with Heritage Bikes and Rentals.
The customer service is excellent. Helpful and creative staff. Fast and reliable. Discounts and savings on items to help customers. Great listeners and problem solvers too. Great job staff.
The people are so helpful and kind and the service is excellent.
Great service!
Friendly, competent service
We bought our bikes from Heritage Bikes several years ago. We continue to receive great service.
I was at Last Dual park recently. I had a conversation with an older gentleman with a Trex step through.. His sentiments matched mine. We are very appreciative that we have not only a bike store in town, but one that caters so well with patrons. Compliments and thank you to all the staff at Herritage Bikes!
Always great service and friendly faces.
Great service! Friendly and knowledgeable staff. Under no pressure to buy. Staff all work seamlessly together and all seem happy at their job. Nice shop, well taken care of and great location. Was shown many accessories to solve problems I brought up, shown options but again no sales pressure put on me to buy immediately.
Very friendly. Quick and reasonable price.
Friendly service. Helpful staff.
My husband and I had great service at the bike swap on Saturday. All of the staff were friendly, knowledgeable and sent a follow up email. Great service.
Name removed DiCola Stranberg
Heritage Bike staff know their work well, they are well stocked and the best part is they are down to earth, easy to speak with, really friendly people. I bicycle a lot (Ironman distances), my ride is carbon frame expensive and I demand a lot from it. I ride knowing my bike is in top shape and if I need anything for it they have it. I'll be back!
The website is easily navigable, the text is well thought out and gives just the right amount of info.
Love the new digs; easy to find and has low car traffic so I could really focus on the fit and feel of the bikes.
The staff are adept at helping to find the perfect fit & appropriate model, especially important for us seniors.
OMG Bailey is as amazing as the owners and so patiently answers questions to get to the root of what is needed. He even remembered my name & what we spoke about after a couple of weeks!
Love that it is a Mom & Pop endeavour and their passion for getting out there is infectious. Top notch folks and services provided! 💓🌟🌈😻, mel hucul
Staff is knowledgeable and friendly snd seem to genuinely care.
Terrific, speedy service. I was made aware of the problem and remedies.