Customer Testimonials

i come in monthly to use my discount. great that they come to know what i want and need.

Great staff at Grand Avenue location. I wish you dealt in both Trek and Specialized though.

Really helpful and friendly staff.

Staff was awesome and very helpful and knowledgeable!!!!

Great products, excellent service.

Aaron and Noah were very helpful in getting my older bike set up with a new trainer. After taking it home and noticing a slight wobble due to the spacers needed to fit the bike, they were happy to have me bring it back in and adjust it to ensure everything was working properly.

I purchased a bike at Freewheel. The staff at Freewheel were very helpful and patient. They answered all of my questions and offered good advice.

Your staff was amazing. Super knowledgeable.

We have bought many bike parts from FreeWheel. We have always received good service. The staff is very helpful with problem solving

The staff is friendly and knowledgeable.

Always do a good job and reasonably priced

Aaron was very nice to work with. He has tons of knowledge about the store's products and bikes in general. I plan to join the Fanatics loyalty program.

Very good service and great products

All good!

The team was incredibly welcoming and helpful with my twin 6 y/o’s and helping us get training wheels on, adjusting seats, and getting awesome bells for kids while explaining how to put a bike together to my curious twins. Love this store!

Your staff is fantastic - they are knowledgeable and enthusiastic!

We had a fantastic experience there. I am frequently find bike shops to be really insufferable with people who are really condescending to non-expert bike riders like me.

My wife is more expert than me and she was very satisfied as well.

We thought it was pretty expensive, but the overall experience was fantastic. We highly recommend it to other people now.

Thanks for giving me attention as soon as I walked in the door.

My bike was repaired quickly and effectively at Freewheel Bike on Grand! The new tires make such a difference! I worked with two different employees who were both knowledgeable and pleasant.

Friendly, helpful staff.

Friendly service and staff, willing to take the extra step to answer my questions

Very helpful, friendly and knowledgeable staff.

Personal. Store manager was very knowledgeable and has a wealth of experience. Service mechanic was very helpful and took care of me right away.

Personalized service, staff who really listen, and give great spot on advice. I feel well supported.

It's really the staff - everyone is professional and just nice, no snobbery. I've gotten a lot of help wrangling tough stuff (mostly tubeless fatbike problems) with quick turnarounds and always friendly interactions.

Friendly and knowledgeable staff. Very quick turnaround on services.

Very friendly

Friendly and knowledgeable service!

The staff were helpful, friendly and informative.

Very helpful staff, went out of their way to help us with a bike rack when we were from out of town and needed a replacement. Thank you.