Customer Testimonials

Great service

Great work on my old bike! The ride is so smooth ... Like new!

Everyone was really friendly and helpful.

We started using your shops after attending the Thursday night races at Buck Hill. I’ve found every visit to be helpful with great customer service. The technicians are knowledgeable and willing to teach my son about his mtb as we get things worked on. Great company. I won’t take our bikes anywhere else.

Great staff, friendly, knowledgeable, and very helpful. Excellent products.

Fast service, nice staff and quality work.

Friendly, knowledgeable, and straight-forward service. The best!

Helpful staff, patient with me

Product was ready for easy pickup and just as ordered.

Fantastic service! Listened to us and got me exactly what we were looking for. Hard to find that type of service these days. Would recommend anyone who needs a bike, bike service or bike accessories to the nice people at Freewheel Bike! Thank you Aaron!!!

The employee I worked with was very informed and made good recommendations. It saved me time and they were able to install items on my bike within a half-hour. Very pleasant experience.

The staff is knowledgeable and helpful.

Friendly staff and fast service. You have parts in stock

Service was great, wish you had a bit more clothing for women.

Very friendly and informative service.

The price on the two water bottles I got was $17. When rung up at the register I was charged $19 each. They told me that often times the labels don’t keep up with price increases. Had I not received a $50 coupon from Trek I wouldn’t have gotten them.

I brought my bike in to have a flat tire repaired. I was in and out of the store in 15 minutes, and the repair price was very reasonable.

I live in Duluth and had been looking for a Trek Duel Sport 2 gen 5, medium bike for months. When I saw the shop had one I called and bought it. Picked it up the next day and was helped with all the accessories I wanted…lock, bike shorts, etc. I had questions a few days later about the gear shifting mechanism, which was different from the rental model I had used, and all was clearly explained to me in a phone call. Overall, helpful informed customer service and stellar products and they have a monthly discount program for a one time buy in.

Everything worked as Inwas told it would. Friendly professional service.

Super friendly and helpful staff

I appreciated the staff at Freewheel on Grand Ave. They were helpful and experienced. I think this store will get my business from now on.

Thank you guys!

Service in the Grand Ave location has always been excellent!

Great and trustworthy service experience. Always timely and response. Not trying to upsell me on add-ons or unnecessary services.

Thank you so much for your respectful assistance. I truly appreciate it. Best - First name removed

Good products and good pricing.

The staff know their products and offer great advice.

Friendly, extremely fast service

The team are always willing to help solve any issue. I’m very impressed by their response and assistance.

Freewheel bike shop has a wonderfully knowledgeable staff. They are always ready to answer questions with honest helpful feedback.

The staff were very friendly and provided excellent guidance when I asked for help selecting a new helmet. My bike was tuned up faster than I anticipated and is in great working condition now.