Customer Testimonials

Fair prices and quick services in an admirable part of the city.

Great customer service!!

You were great!! Thanks for fixing my bike, for free!! I'm definitely going to have my husband buy his e bike from you all, when we are ready to make that jump. Thanks!!!

Staff were approachable and explained everything clearly. Fair prices for solid work. Quick turnaround on repairs

Friendly helpful staff.

Good selection of bikes and accessories.

I love the e-bike I got at Freewheel.

Very knowledgeable and helpful. Freewheel has now become my favorite bike shop.

Kate was great! She made sure that I was getting the correct add on for my Kuat bike rack. I always get outstanding service at your Grand St location.

Onsite staff available very quickly, provided answers and guidance as requested.

Signed,

Grateful

I came in with a flat tire on a Friday afternoon. The mechanic didn’t have to fix my flat on the spot, but he did. Because of that, I was able to use my e-bike to get around all weekend instead of scheduling out the repair for 24 or 48 hours, and being all cooped up inside. I’m disabled, and my e-bike is my mobility device. We live in a car-free household, so it’s also my main form of transportation. The mechanic’s kind actions really meant a lot to me and helped me participate in multiple social and recreational events over the weekend. Thank you.

Great customer service!

Responsiveness

The service was excellent. The mechanic clearly explained the work.

Marcy was incredibly helpful! 10/10 customer service and knowledge. I appreciated her taking the time to understand my needs and the recommendations she offered to fit those and my budget. She also gave me some great recommendations on finding groups to ride.

I was able to pick up a park tool product right at the store and found parking out front easily. Lots of nice bikes.

Great service. Feel like the staff really listens to what my specific needs are with regard to biking. Welcoming environment.

Good, prompt service. Knowledgeable and friendly staff.

Always friendly, knowledgeable, hand off to others if they aren't well-versed in a certain area, and they don't talk down to you if you are unfamiliar with something. My new bike shop!

Great service and knowledgeable friendly staff thanks!

Great customer service

I came in to do a return and ultimately came away with a correct fitting shoes and impressed. Lovely interaction!

Very kind employees.

Great customer service, friendly and helpful staff.

Super helpful. Knew exactly what I needed.

Came in on a whim yesterday to get so cleaning supplies to help my bike. Staff was helpful and stuff was easy to find in the store. Would recommend.

Worked persistently to remedy error message on Salsa bike with Mahle X35 system. Thank you!

high quality great service

Marcy was phenomenal in helping me choose a new bike helmet. She listened to my needs and then helped me find the perfect helmet.

I appreciated the range of price points offered on helmets to serve both recreational and serious bicyclists alike.

Noah was fantastic. Such great service. Give him a raise!

Very friendly and with a very good knowledge of product.

Marci was extremely helpful as I considered a new bike purchase. Her extensive and detailed knowledge helped me expand my understanding of all the options for me to consider. She is an excellent and patient teacher and I am so grateful for her support and service.