Customer Testimonials

Knowledgeable staff who always make you feel welcome.

Everything is great! Service, products and pricing are awesome.

Been very positive each time

Great staff. Aaron, Noah and Patrick are always awesome to work with. Very accommodating, pleasant and knowledgeable. I am very grateful to have them for a local shop!

Friendly and knowledgeable

Your staff was outstanding. Noah patiently worked with my wife and I as we explored the many model options available in our price range. His coworker Aaron was equally helpful and informative. They gave us the time to test ride multiple bikes and find what we hope is the perfect bike for my wife and probably the last bike she’ll ever own. At other bike shops, we’ve encountered an undercurrent of arrogance and impatience from staff that drew me to conclude that the only reason they worked in a bike shop was to get the shop’s discount. Not so at Freewheel. Best of all, the service didn’t stop at the point of sale.That night, Noah sent me a link to the bike rack I had inquired about, which showed follow through on his part. The next day Aaron made a special trip to pick up the bike at the warehouse and Noah contacted me to say that they would be able to build the bike in time for me to pick it up later that afternoon, four days earlier than we had planned. When I decided to buy the bike rack, a third staff member assembled it for me, attached it to my truck, and gave me a tutorial on all its features. From start to finish, the staff at Freewheel gave exceptional service. Thank you everyone.

everything, best shop ever. the service and friendliness is the best though - the people working at grand ave are legends and have all become good friends of mine, which is the goal for a bike shop truly. i've had bad experiences at a lot of shops, especially one just down the road .... and FW grand is just the ultimate.

YOur employees are great. Adam was so helpful repairing my bike

Down to earth service!

Good mechanics.

Great Staff, very friendly and helpful.

Always helpful. Always get what I wanted.

The workers were very helpful and friendly!

Everyone I talked to was very friendly and helpful, and you got my bike tuned up faster and cheaper than expected!

They did a great job fitting me in and getting my bike serviced quickly!

Prompt service, good listening, and no cost for warranty repair for a trek bike. Thank you!

Friendly service even with return from online order

Incredibly thorough and quick help - really appreciate it!

The service was prompt and courteous.

High quality, fast service from knowledgeable employees!

Everyone is so helpful and seem to love what they do. Great experience start to finish!

You made picking out a bike for my son super easy and fun. Sales associate was friendly and personable. I will definitely go back there for future bikes for the family.

Very friendly & helpful staff, and so chill—just like the biking community I know. Walter was great.

Peter at the freewheeler in St Paul was so helpful and amazing!

Fair prices and quick services in an admirable part of the city.

Great customer service!!

You were great!! Thanks for fixing my bike, for free!! I'm definitely going to have my husband buy his e bike from you all, when we are ready to make that jump. Thanks!!!

Staff were approachable and explained everything clearly. Fair prices for solid work. Quick turnaround on repairs

Friendly helpful staff.

Good selection of bikes and accessories.

I love the e-bike I got at Freewheel.

Very knowledgeable and helpful. Freewheel has now become my favorite bike shop.