Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8930 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 21, 2014 — Rated 10 out of 10 by E.G. Zerorez Tri-Cities
What do you like about our products and services?

Kyle, the technician, was very knowledgeable, friendly and thorough. I was very pleased with the carpet cleaning job and have already passed along Kyle's card to a neighbor.

Report a concern   January 20, 2014 — Rated 9 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

The carpets are not left soaking wet. You don't use soaps and chemicals.

Report a concern   January 19, 2014 — Rated 10 out of 10 by R.T. Zerorez Tri-Cities
What do you like about our products and services?

The carpet dried fast and the carpet was clean.

Report a concern   January 19, 2014 — Rated 10 out of 10 by K.D. Zerorez Tri-Cities
What do you like about our products and services?

no chemicals

Report a concern   January 18, 2014 — Rated 10 out of 10 by S.A. Zerorez Tri-Cities
What do you like about our products and services?

I really don't know about the products but the person they came was very nice and helpfull I had horrible dog urine and it cleared up some not completely but mostly...

Report a concern   January 15, 2014 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

I like that there are not soaps used to clean.

Report a concern   January 14, 2014 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

In and out in no time. Rugs looked good. Only thought i have is the rugs were quite wet when they were done. Is this normal?

Report a concern   January 14, 2014 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

I loved loved the online booking feature! It's handy to be able to pick a convenient day that works for me off of a calendar! I loved how personable the guys are, and the fact that Kyle helped me figure out how often I should be having my carpets shampooed, and educated me on some other services I'd asked about like upholstery cleaning and the protectant for the carpets too! I'm trying to protect the investment of my new carpet, I felt like the sales pitches were quality products, and education driven which was much appreciated. Most of all I liked how my carpets looked and felt afterwards! In the past I have had other companies shampoo them for me, and they were almost like crusty afterwards! With your guys's service they look and feel brand new! Thanks again for a quality experience!

Report a concern   January 10, 2014 — Rated 10 out of 10 by V.L. Zerorez Tri-Cities
What do you like about our products and services?

Evrything

Report a concern   January 10, 2014 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

I like that my carpets came clean and dried quickly! Awesome job!

Report a concern   January 8, 2014 — Rated 9 out of 10 by bobi woosley Zerorez Tri-Cities
What do you like about our products and services?

Everyone is very friendly and knowledgeable. The guys worked very hard on my carpet

Report a concern   January 6, 2014 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

Speedy and promt arrival

Report a concern   January 4, 2014 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

The staff cleaning the carpet did an excellent job and were very friendly.

Report a concern   January 3, 2014 — Rated 10 out of 10 by A.E. Zerorez Tri-Cities
What do you like about our products and services?

Kyle and Pedro were excellent. They were helpful, friendly, and did a great job.

Report a concern   January 2, 2014 — Rated 9 out of 10 by B.L. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very professional and helpful. He presented additional services and products without a lot of pressure on the "up sell".

Report a concern   December 31, 2013 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Our technician Tyson was extremely personable and professional. I truly enjoyed his expertise and honesty when explaining all my options to me without being a high pressure sales guy. I will definitely use zerorez again. Thank you.

Report a concern   December 31, 2013 — Rated 10 out of 10 by Genie Gilmore Zerorez Tri-Cities
What do you like about our products and services?

I like that there is no chemical residue. I use natural cleaners/products whenever possible in my home. Tyson was very friendly, prompt, and knowledgeable.

Report a concern   December 29, 2013 — Rated 10 out of 10 by Laura Buchanan Zerorez Tri-Cities
What do you like about our products and services?

Removed the pet smell completely and Tyson was very frieny and knows his stuff well! Will use Zerorez again! Thanks !

Report a concern   December 29, 2013 — Rated 8 out of 10 by F.K. Zerorez Tri-Cities
What could we do to improve?

Can't think of anything.

Report a concern   December 29, 2013 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

The great quality of service and follow up afterwards! :)

Report a concern   December 28, 2013 — Rated 10 out of 10 by Sharon Black Zerorez Tri-Cities
What do you like about our products and services?

I was pleased that your company utilizes no chemicial soaps or addititives. Your servicer
was professional and methodical in his cleaning and did an excellent job. Thank you!

Report a concern   December 28, 2013 — Rated 9 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

work is done swiftly

Report a concern   December 27, 2013 — Rated 10 out of 10 by Stephanie Thompson Zerorez Tri-Cities
What do you like about our products and services?

Customer service, quality products, & timely service.

Report a concern   December 22, 2013 — Rated 10 out of 10 by Barbara & Douglas Korten Zerorez Tri-Cities
What do you like about our products and services?

It dries fast and the spots remain gone. The technician Is very personable and efficient.
This is the second time that we have used Zerorez and we have told others about how great your service is.
Thank you

Report a concern   December 22, 2013 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Love the zero stink Tyson sold us. We had our carpet cleaned and later that night my dog got sick on the nice clean carpet and I cleaned it up right away with it. Tyson was very knowledgeable and straight forward with us. I will use zerorez in the future and will recommend to all my friends and family!

Report a concern   December 21, 2013 — Rated 10 out of 10 by R.L. Zerorez Tri-Cities
What do you like about our products and services?

Great product. No residue. Friendly service. Chemical-free.

Report a concern   December 21, 2013 — Rated 10 out of 10 by Jeff Spriggle Zerorez Tri-Cities
What do you like about our products and services?

The service and attention to detail is exceptional. The follow up to allow the customer to request any resolution to the current service call or future service needs is also exceptional. For those of us that are technology driven, the Invoice to email is also appreciated.

Report a concern   December 19, 2013 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Very polite technician. Helpful suggestions. Great cleaning products.

Report a concern   December 19, 2013 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

I was very pleased with the final outcome of our carpet. Even a couple areas that I figured wouldn't come out very clean look great. I also received great customer service from Kyle.

Report a concern   December 18, 2013 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

I had such a great experience with zerorez. I was able to get an appointment immediately, service was great, and my carpets came out clean. Exactly what I was looking for.


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