Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8931 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 18, 2013 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

I had such a great experience with zerorez. I was able to get an appointment immediately, service was great, and my carpets came out clean. Exactly what I was looking for.

Report a concern   December 17, 2013 — Rated 10 out of 10 by A.K. Zerorez Tri-Cities
What do you like about our products and services?

No chemical smell or feel. Very clean carpets and furniture.

Report a concern   December 17, 2013 — Rated 10 out of 10 by D.P. Zerorez Tri-Cities
What do you like about our products and services?

The service was excellent and efficient. Tyson was confident and explained everything. I am very pleased with the carpets and will certainly have you return for the next time I need this service. The carpets were dry within the 6 hours he said. Thank you so much!

Report a concern   December 17, 2013 — Rated 10 out of 10 by Susie Bendixsen Zerorez Tri-Cities
What do you like about our products and services?

Thank you for coming back to treat some areas that needed a second treatment. Your staff is very friendly and courteous!

Report a concern   December 16, 2013 — Rated 10 out of 10 by M.A. Zerorez Tri-Cities
What do you like about our products and services?

Great service

Report a concern   December 16, 2013 — Rated 7 out of 10 by E.W. Zerorez Tri-Cities
What could we do to improve?

the carpet was just not as clean as I thought it would be

Report a concern   December 16, 2013 — Rated 9 out of 10 by D.C. Zerorez Tri-Cities
What do you like about our products and services?

Service is quick, follow up is excellent. I like the way the carpets look and smell when service is completed.

Report a concern   December 15, 2013 — Rated 10 out of 10 by John Mcgee Zerorez Tri-Cities
What do you like about our products and services?

Friendly crew/thorough cleaning.

Report a concern   December 14, 2013 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

It turned out great and very nice tech

Report a concern   December 13, 2013 — Rated 10 out of 10 by Krystal Leighty Zerorez Tri-Cities
What do you like about our products and services?

Great quality and attention to detail

Report a concern   December 12, 2013 — Rated 10 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

The great customer service!!

Report a concern   December 11, 2013 — Rated 10 out of 10 by V.T. Zerorez Tri-Cities
What do you like about our products and services?

like no chemicals drys very quickley and so far the workers have been great

Report a concern   December 10, 2013 — Rated 10 out of 10 by T.R.B. Zerorez Tri-Cities
What do you like about our products and services?

Our carpets look so nice . We really liked the friendly service also.we recommend this carpet service.

Report a concern   December 10, 2013 — Rated 9 out of 10 by Elaine Martin Zerorez Tri-Cities
What do you like about our products and services?

Carpet looks great. There had been black spots on the carpet that others have tried to remove and they were gone for 2 days. It has now been a week and the spots are still gone.
Kyle was helpful and was a very pleasant person.

Report a concern   December 6, 2013 — Rated 10 out of 10 by Robin Madison Zerorez Tri-Cities
What do you like about our products and services?

Professional and friendly service rep. Quality service.

Report a concern   December 6, 2013 — Rated 10 out of 10 by Cindi Anderson Zerorez Tri-Cities
What do you like about our products and services?

Clean professional employees that were knowledgable about the business

Report a concern   December 5, 2013 — Rated 10 out of 10 by Karen Bertsch Zerorez Tri-Cities
What do you like about our products and services?

Tyson Chapman was very informative, fast, and efficient. I do wish he could have worn some kind of booties on his shoes. We had his shoe prints on our wood floor and had a hard time cleaning them - other than that it was a very positive experience and I have and will recommend Zerorez to friends and family.

Report a concern   December 4, 2013 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

It made my house feel and smell cleaner and fresh.

Report a concern   December 3, 2013 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

I was impressed with the website write up. Tyson was friendly and knowledgeable. He did a good job. I like a customer oriented company.

Report a concern   December 2, 2013 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

The carpet was clean and dry...got the stains out!

Report a concern   December 2, 2013 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

Great people to work with, and the quality of the work done on our carpets and tile/grout were amazing!

Report a concern   December 1, 2013 — Rated 10 out of 10 by joan marble Zerorez Tri-Cities
What do you like about our products and services?

Tyson was extremely friendly and helpful. He was quick and efficient! Also, the carpet turned out GREAT!

Report a concern   November 30, 2013 — Rated 10 out of 10 by Giulio Teena Zerorez Tri-Cities
What do you like about our products and services?

The service tech was friendly and very informative regarding his knowledge of carpets and the Zerorez products.

Report a concern   November 29, 2013 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

I feel that my carpets stay cleaner for a longer period of time when I have you do them!!

Report a concern   November 27, 2013 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

First thing is your technician was on time even with short notice, this was really appreciated.
Your technician was very knowledgeable of the processes needed to get my carpets clean.
When all was complete the carpet looked and felt great.
Thank you Tyson!

Report a concern   November 27, 2013 — Rated 10 out of 10 by Joanna Dallas Zerorez Tri-Cities
What do you like about our products and services?

Thorough, great results!

Report a concern   November 27, 2013 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

Kyle was friendly, professional and knowledgable. He did a great job. I would definitely recommend using zerorez.

Report a concern   November 26, 2013 — Rated 9 out of 10 by D.O. Zerorez Tri-Cities
What do you like about our products and services?

the friendliness and fast service

Report a concern   November 25, 2013 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Fast, friendly, great results.

Report a concern   November 25, 2013 — Rated 6 out of 10 by L.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was very surprised at the cost, double what I have paid in the past. I do think my carpet looks cleaner and love the fact that they were pretty dry that evening I am disappointed with the urine treatment. It was over $200 & frankly the areas treated don't smell much better.


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