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based on 8940 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service was very good. Technician was going to be late, but I was contacted several times to update me. Carpets look like new!
I thought Matthew explained everything thoroughly beforehand. He did a very good job of cleaning my carpets. I would like to have him again the next time I have my carpets cleaned.
Tile grout not as clean as I expected. This was my first time having the tile service done. The carpets were great as always. I'd recommend for carpet but not for tile.
Carpet still looks dirty. One corner looks like it was totally missed. Continental did a much better cleaning
Very disappointed with this company. Carpet looks the same. Cleaners came at 11:05am and left at 12:30pm. Carpet looks like nothing was done do it. Will not be using this company again and I will warn others about the poor quality work. Shame on those radio stations advertising company as the best way to clean carpets. Was a total rip off.
Fast informative
Thanks for the awesome service! Great company, great prople and great service. End results was amazing!!
The non toxic benefits!
I had some issues, and they came back and fixed them right away. Awesome service.
did a good job. very polite and on time
Just a little lower price
Good job except in one of the steps the stain faded but did not come off please advise how I can take it off
Prompt and knowledgeable staff. Carpets looked great.
Love zerorez, just a little more than I'd like to spend... but i love Zerorez
We had our offices in Pendleton and Hermiston, Oregon done last Saturday. Chesley was an absolute jewel to work with in getting everything set up. And I'm sorry that I don't remember the names of those who called to follow up etc and all those I spoke with over the phone, yet I will say service is way above board. And thank you to Ace who came to do our carpets. He was AWESOME!!! GREAT JOB ACE!!! I'm more than happy with a job very well done!!
Thank you
Verna Taylor
Director of Hearing Healthcare
Pendleton, OR. Phone number removed
Hermiston, OR. Phone number removed
Email address removed
The technician that came...Matt, took the time to explain exactly what he was doing in regards to cleaning the carpet. He explained the differences in types of carpet.
He did a great job!!
I like how easy it is to schedule an appointment. Very professional technicians and excellent results!
It seems very clean!! Love how natural it is! Thanks!
A dog urine spot (no stain) from several months ago was treated in my closet. I asked if all the liquid would damage my wood shelving and was told absolutely not. The wood has swollen and cracked. My house is less than two years old and I loved my big closet. He poured so much liquid that my closet started to smell sour. He used some flat panel suction but was not enough. Very expensive treatment to ruin my closet.
How fast and efficient the technician was. The carpet looks and feels amazing.
My floor still looks dirty. It wasnt even stains, just normal wear from use.
fast, quick, effective cleaning
I have been impressed with Zerorez. They emphasize customer service and ensure I am completely satisfied with their work. Armando did a phenomenal job on my carpet. I strongly recommend the company for any future carpet/tile cleaning.
Preston did a great job on my carpets!
The technician paid very close attention to detail and listened to all of my concerns. He was in and out in a very good amount of time and did exactly what needed to be done. I am very happy with their service and would definitely recommend them to anyone looking!
Technicians were super knowledgeable and very personalable.
Zerorez got us scheduled quickly and arrived on time. The technicians worked hard and spent a lot of time here doing the job right. We had some pet urine spots we needed to treat and one tech actually got down and sniffed the carpet himself to make sure he got the right spot. That’s commitment! I was thinking we might have to pull out the carpet and put in hardwood floors. I’m so glad they saved my carpet.
You were going to charge me 65 for the stairs but I couldn’t do it at that time so by you coming out the second time it was 119 .... not happy
One room for $300 was a little too much
I love how the carpets feel when they dry? No sticky feeling, they feel crisp and springy.