What our clients think of us!

Excellent job by Preston!

I have used Zerorez for the last three years. I like the dedecation they give to their work, customers and their knowledge.

Showed up when promised, explained their services and made the costs clear and did a great job.

Carpets look great and no chemical smell.

Old carpet looks great, very professional technicians.

Very efficient, worked with my schedule. Carpet looks great!!

I love how the technician went through the rooms with a black light and really explained everything

Our carpets look great and your people were very friendly and professional

Friends

Great customer service.
My home is looking and smelling clean.
Armando, was very professional, polite, and did a really great job. He’s an asset to your company. Great service, is not so common these days.

I am only giving a 1 star because I can not choose a 0. � We had Zerorez come clean our carpets because we were getting ready for and open house to sell. The tech was friendly and seemed to know what he was talking about. We have 1400ish sq and most of that is carpet. The tech was only here for an hour and a half at the most the first time. We paid for the pet treatment as there were a few accidents that needed to be taken care of. I came home about 30 mintues after he was done and my floors looked awful. As if they had barely been touched and not one of the pet stains came out or were even lessened by the treatment. I called and they had the same tech come back out the next morning to reclean. Same results and I now was a full day behind on staging the house. I called heavenly best carpet cleaner and the guy came within the hour thankfully. He took a white towel and rubbed it on the "clean" carpet and it was filthy. He cleaned the floors for me and man what a difference. I am extremely disappointed in the sevice of zerorez and I will never recommend them to anyone I know as it is a huge waste of time and money. No refunds because they know their service doesn't work well. 30 day guarantee does no good, who wants to have to have their carpets cleaned repeatly ober 30 days!
Making it right would be giving me a refund.

Your representative who did the work

I had your tech (who was very nice) out two days in a row and my carpets looked like i shampooed them. Brown walking path and NONE of the stains that I paid $40 buck per room for came out in the slightest. I had to call another service to fix the job and pay more money. Horrible product I would never recommend to anyone. I will make sure to go out of my way to discourage others from wasting their hard earned money on this service also.

I love how the carpets feel when they dry? No sticky feeling, they feel crisp and springy.

Customer service was very good. Technician was going to be late, but I was contacted several times to update me. Carpets look like new!

I thought Matthew explained everything thoroughly beforehand. He did a very good job of cleaning my carpets. I would like to have him again the next time I have my carpets cleaned.

Tile grout not as clean as I expected. This was my first time having the tile service done. The carpets were great as always. I'd recommend for carpet but not for tile.

Carpet still looks dirty. One corner looks like it was totally missed. Continental did a much better cleaning

Very disappointed with this company. Carpet looks the same. Cleaners came at 11:05am and left at 12:30pm. Carpet looks like nothing was done do it. Will not be using this company again and I will warn others about the poor quality work. Shame on those radio stations advertising company as the best way to clean carpets. Was a total rip off.

Fast informative

Thanks for the awesome service! Great company, great prople and great service. End results was amazing!!

The non toxic benefits!

I had some issues, and they came back and fixed them right away. Awesome service.

did a good job. very polite and on time

Just a little lower price

Good job except in one of the steps the stain faded but did not come off please advise how I can take it off

Prompt and knowledgeable staff. Carpets looked great.

Love zerorez, just a little more than I'd like to spend... but i love Zerorez

We had our offices in Pendleton and Hermiston, Oregon done last Saturday. Chesley was an absolute jewel to work with in getting everything set up. And I'm sorry that I don't remember the names of those who called to follow up etc and all those I spoke with over the phone, yet I will say service is way above board. And thank you to Ace who came to do our carpets. He was AWESOME!!! GREAT JOB ACE!!! I'm more than happy with a job very well done!!

Thank you

Verna Taylor
Director of Hearing Healthcare
Pendleton, OR. Phone number removed
Hermiston, OR. Phone number removed
Email address removed

The technician that came...Matt, took the time to explain exactly what he was doing in regards to cleaning the carpet. He explained the differences in types of carpet.
He did a great job!!