Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8938 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 1, 2020 — Rated 10 out of 10 by B.F. Zerorez Tri-Cities
What do you like about our products and services?

Thank you so much for a job well done. The technician was very knowledgeable and got my boyfriends carpet so much cleaner than it was before and it has soap residue and dog odor in it. Very impressed. Can’t wait to have you guys come and do my sectional in a few months. Thank you again.

Report a concern   April 1, 2020 — Rated 10 out of 10 by Susan Middlemas Zerorez Tri-Cities
What do you like about our products and services?

I e always had god results after zero Rez cleans my carpet and/or tile floors

Report a concern   April 1, 2020 — Rated 8 out of 10 by L.M. Zerorez Tri-Cities
What could we do to improve?

Make sure if water has gotten on other floors to wipe it up

Report a concern   April 1, 2020 — Rated 10 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

We had an issue with the carpet not being properly cleaned and zerorez sent out a lead technician and made it right.

Report a concern   April 1, 2020 — Rated 10 out of 10 by Connie Jacob Zerorez Tri-Cities
What do you like about our products and services?

The carpets look amazing! You worked wonders and our home feels so clean now. Thank you!

Report a concern   March 31, 2020 — Rated 10 out of 10 by L.P. Zerorez Tri-Cities
What do you like about our products and services?

Drys quickly. Professional

Report a concern   March 30, 2020 — Rated 10 out of 10 by Alex Espericueta Zerorez Tri-Cities
What do you like about our products and services?

They got here right on time and had our carpets cleaned within two hours! The technician took the time to explain everything to us. We would recommend them to anyone!

Report a concern   March 29, 2020 — Rated 10 out of 10 by Brandy Schrank Zerorez Tri-Cities
What do you like about our products and services?

Zerorez has been our go-to cleaning service for a couple of years now. No matter what technician comes out to our home they are always extremely professional, thorough in their work, and very helpful and knowledgeable in all products and services offered by the company. We wouldn’t trust our cleaning needs to anyone else!

Report a concern   March 29, 2020 — Rated 10 out of 10 by F.V. Zerorez Tri-Cities
What do you like about our products and services?

The workers were very professional and they did a great job on the carpets that were very dirty

Report a concern   March 28, 2020 — Rated 10 out of 10 by Patty Arias Zerorez Tri-Cities
What do you like about our products and services?

Your technician Nick was very professional and informative about the process. He was very reliable and honest. Nick would explain very thoroughly about the products he was going to be using. Not only did it leave my carpet very clean like new but it smelled very clean.

Report a concern   March 27, 2020 — Rated 10 out of 10 by Linda Cearley Zerorez Tri-Cities
What do you like about our products and services?

Speed, prices, and professionalism.

Report a concern   March 27, 2020 — Rated 10 out of 10 by Tina Olive Zerorez Tri-Cities
What do you like about our products and services?

The gentleman was very polite and quick

Report a concern   March 26, 2020 — Rated 9 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

The serviceman was very professional and friendly. He took special care with some nasty stains and the carpets came out better looking than I expected.

Report a concern   March 25, 2020 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

Carpet looks great considering the age and condition. Your tech was professional and friendly. He got the job done efficiently and was knowledgeable. Plus he was really pleasant to have around. I would recommend Zerorez in a heartbeat.

Report a concern   March 24, 2020 — Rated 10 out of 10 by Kaley McCauley Zerorez Tri-Cities
What do you like about our products and services?

Easy and fast scheduling, great customer service! Nick, my technician, was polite, knowledgeable, and efficient. Carpets are looking great!

Report a concern   March 24, 2020 — Rated 10 out of 10 by Cheri Snowhite Zerorez Tri-Cities
What do you like about our products and services?

Our Service guy was amazing.
He wa very professional and did an amazing job, Thank you I am very pleased.

Report a concern   March 23, 2020 — Rated 10 out of 10 by M.L. Zerorez Tri-Cities
What do you like about our products and services?

My technician was great, informative, and professional. Loved it. Did a great job.

Report a concern   March 22, 2020 — Rated 7 out of 10 by A.A. Zerorez Tri-Cities
What could we do to improve?

I wasnt there for my carpets being cleaned. We had them do the carpets before we moved in to our new home. Should leave a card or something bc I couldnt even tell they were cleaned. Has had a weird musty smell. Its finally smelling better.

Report a concern   March 20, 2020 — Rated 10 out of 10 by Ashley Jeffries Zerorez Tri-Cities
What do you like about our products and services?

Michael was so awesome he was very helpful and informative . What a great guy !!

Report a concern   March 20, 2020 — Rated 10 out of 10 by S.K. Zerorez Tri-Cities
What do you like about our products and services?

The carpet really looks clean! And no smell! My technician was friendly and did a great job. 😊
Thanks

Report a concern   March 19, 2020 — Rated 10 out of 10 by Maxine Martin Zerorez Tri-Cities
What do you like about our products and services?

You have always done an excellent job fir us

Report a concern   March 18, 2020 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Alen was very nice and did a good job for us.

Report a concern   March 16, 2020 — Rated 10 out of 10 by K.N. Zerorez Tri-Cities
What do you like about our products and services?

always professional, top notch cleaning , always on time and final inspections are near perfect

Report a concern   March 15, 2020 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

I don't have to worry about chemicals in my carpet.

Report a concern   March 14, 2020 — Rated 8 out of 10 by S.M. Zerorez Tri-Cities
What could we do to improve?

I was not disappointed at all.

Report a concern   March 14, 2020 — Rated 9 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

It was very convenient to make the appointment, and the technician was polite and kind.

Report a concern   March 13, 2020 — Rated 8 out of 10 by M.A.L.W. Zerorez Tri-Cities
What could we do to improve?

I know that you are trying to sell other products when you come to clean our carpets. We always get a new person to clean our carpets and it depends on their work ethic and listening to what a customer wants. I told my cleaner that I wanted him to focus on certain areas and I feel he wasn'r really listening to me. Not all, but most cleaners want to explain to me what is going on with my carpet when I already knowl. I have three dogs!

He was also done within 30 minutes. Is that a normal time to finish? I was a little suprised.

In all I do like your company and I will continue to hire you. Just listen to wha tthe customer wants.

Name removed Arreola

Report a concern   March 12, 2020 — Rated 9 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

Dries faster, good techs, good customer service

Report a concern   March 12, 2020 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

Good service from time appointment is made until cleaning is finished. The technician explains options, price and what is being done. I have recommended your service and will continue to do so.

Report a concern   March 11, 2020 — Rated 10 out of 10 by Kiffin Allington Zerorez Tri-Cities
What do you like about our products and services?

No chemicals used


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