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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Effective in taking out pet odors and stains but takes lot longer than 14 hours to dry.
I love my clean carpets, you representative was very polite and efficient.
I reviewed your new commercial. It is too long and is CRUDE. I wouldn't post it. I think it could hurt your business
My carpets are clean and soft. No leftover residue to attract dirt.
The technician showed up on time and was polite and professional.
I have your company clean my carpets about twice a year. I generally have the protectant applied afterwards and am very satisfied with the results and the service.
the smell is very low and drys fast
I liked the text update for the arrival time. The tech was professional and informative. Thank you for coming so quickly and doing such a good job!!
My carpets looked great after cleaning, very happy with their service!
The technicians that cleaned our carpets were very nice and caring. They took time to explain how they were going to clean the carpets and answered any questions that I had. They were very professional.
Great job it just to Expensive.
Still stinks. But clean.
Very punctual, knowledgeable and friendly staff. We are amazed how our carpets came out and for such an amazing price too. We will definitely use Zerorez again in the future!
I love that there’s no harsh chemicals! That’s one thing that drew me in. What really sealed the deal is that I could get my services within the week that I first made the inquiry! That surprised the heck out of me! My carpet looks AMAZING and my technician was great!! I would 100% use Zerorez again and recommend them!
The worker was superb!
Quick dry and didn't have to wait long for an appointment
I was extremely happy with the service from you. Tom Saxton was the service agent that came and did such a good job. I have very light, almost white carpet and they look bran new. The price was affordable too!
Thank you!
Amy Strong
Quick response on estimate. Excellent communication. Technicians were prompt and professional. No hidden surprises when it came time to pay the bill. The 30 year old carpets were restored to almost new conditions. Highly recommend Zerorez.
I had not used Zerorez previously but certainly will now. I had the service of two people, one very knowledgeable and passing that info on to one in training. I really didnt have to worry about anything with the knowledge there, they will find whats needed to clean whatever.
It was fast and they did a great job
No chemicals
My floors look amazing and the technician was just absolutley amazing and kind
Very professional and honest technician!
Very professional, got up almost all my stains
Your technician, nick was very professional and we felt very comfortable with him in our home
No chemicals used, friendly employees & great customer service
Very professional and they make sure you understand every aspect of what they are doing and the process
This is the second time I had Devan clean my carpets. He does a thorough job and
is very polite and conscientious Have been having Zerorez clean for me since it began
here in Kennewick and they do a great job.
The window to arrive was from 2 to 4 PM, kept receiving messages that they are on their way but he came around 4 PM. Only one person came, he said they are short staffed today. The cleaning job was ok, except a big spot is left in my daughter's room which looks like chocolate. I didn't like that there was a tip section when I was paying with card, the choice was $10,20 or$30 I believe, shouldn't have the dollar amounts the customer should be deciding how much.
The carpet is clean!!! Thats awesome. However it took sooooo long to dry. I was told 4 to 5 hours. The main room was still damp after 24 hours and the hall way after 36. The stairs, well we put a fan on them after 24 hours which definetly helped. Clean was great, dry time was not.

Technician was very friendly and professional... he did a great job!