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based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guy had explained everything it was great to know everything that was going on!
The employees were super professional and pleasant. They did a great job, and my carpets look amazing!! 10/10 would recommend!
The technicians are very nice and knowledgeable. I like that no harsh soaps are used since that leaves a residue.
Thank you for your service very happy for the work done !!
This is the second time we’ve had carpet cleaning by Zerorez, and although the first time was good, this time the two gentlemen that came out did an OUTSTANDING job! They were both so personable and really spent the time needed to make our carpets look amazing! We are listing our home this week and the carpets look new, we are impressed. The guys worked so hard, especially on the stairs! That’s tough work, we know, but they really have it their all! Thank you for sending two hard working go getters to help us!!
Fast
knowledgeable tech
Thanks!
Quality work and great people. We have never had a rude employee show up to clean our carpets.
Job well done and tech was top notch, very kind and courteous.
Good 👍
Leaves the carpet looking and feeling clean.
Got most stains out, made the house smell fresher!
great staff ,knowledgeable, friendly ,efficient!
Amazing service & results! My white carpet looks brand new
The people that came out were very informative and professional. They did a wonderful job and they explained any questions I had. When they finished the carpets looked great. This work was done at the church that I attend and it gets dirty, they were able to take care of the "trouble"spots.
Everything was great "!
Overall you did a great job...... there were just a couple spots that didn’t come out that surprised me. One of them being pen ink.
Both of the Technicians were extremely helpful and highly trained. Their technique was exceptional. I would recommend their services.
The technician was very courteous and explained the process that he would be using. The carpet is cleaned and looks good
Great services, friendly, and qualify of cleaning is as promised.
Excellent service! On time, very polite zerorez employee. I will highly recommend you to others!
The products that are used, never smells like chemicals. I have always liked techs and they do a really great job!
My carpet didn't look clean the person who cleaned it didn't seem to put a lot of effort on cleaning. He was in and out he could of had done a better job .
Fantastic job. My carpets came out so clean
Everything went great and my carpets look amazing! I will definitely be using Zerorez in the future!!!
Non-toxic and reasonably priced.
Good communication. Prompt. Clean floors.
On the phone, I was told the cost would be about $168 plus extra for pet treatment. When the technician arrived he said the charge would be $353! He said that was for the pet treatment, walk in closet and area outside closet. I expected to pay about $100 more, not $185 more. The technician was not able to clearly tell me why I was paying so much more. He said I should be glad he was only charging me for one staircase because in his opinion I had two staircases because the stairs are separated by about 8'. I have 8 steps, then a right turn of 3', then a right turn of 5', then 6 more steps and a landing. I said the price of the staircase was included in the $168. He said he knew that and was just telling me what a good deal he was giving me not to charge me extra for the second set of stairs.
Despite the coronavirus risks I thought it would be safe to have my carpets cleaned because the zerorez web page says your technicians are trained to follow social distancing, hand washing, and wearing gloves and booties. The technician came into my house without gloves on, he closed all of the blinds and curtains and turned off all the lights in each room as well as touching all the stair railings to use his blue light. He only put gloves on when he started doing the cleaning. When I tried to keep my distance from him, he kept coming near me. I asked him to stay away, but his idea of staying away and mine were very different. I was required to sign my name on his phone several times, he did not wash his hands or wipe his phone with a disinfecting wipe. He said he could tell by looking at us that we were not sick so he was okay with everything.
The technician did not seem very proficient at driving. He had to turn his truck around in our driveway. I don't understand why he didn't just back into our driveway in the first place. He had a really hard time turning and was going all over the place, almost hitting the fence, then the flower bed, then the lawn. He just didn't know what he was doing. I suggested he might need some driving lessons. He accused me of being hostile, told me he didn't have to work in a hostile environment and if I couldn't get along he would leave.
I watched them the whole time. They did not do the pet treatment.
I don't want any "store credit" or savings towards my next cleaning because I will never hire Zerorez again. I think you should fire this technician, I don't even know his name because he never introduced himself, or at least he needs a lot more training. He had a helper/trainee with him who never spoke to us and kept his distance. The trainee also did not wear gloves until they started doing the cleaning.
Nicholas was great. The stains in my carpet came back however. I called them, no return call. The next day I called again and the next day Nicholas was back and the stains were gone. Thank you, it was a thought job.