- Phone: 509-582-9000
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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My technician was great, informative, and professional. Loved it. Did a great job.
I wasnt there for my carpets being cleaned. We had them do the carpets before we moved in to our new home. Should leave a card or something bc I couldnt even tell they were cleaned. Has had a weird musty smell. Its finally smelling better.
Michael was so awesome he was very helpful and informative . What a great guy !!
The carpet really looks clean! And no smell! My technician was friendly and did a great job. 😊
Thanks
You have always done an excellent job fir us
Alen was very nice and did a good job for us.
always professional, top notch cleaning , always on time and final inspections are near perfect
I don't have to worry about chemicals in my carpet.
I was not disappointed at all.
It was very convenient to make the appointment, and the technician was polite and kind.
I know that you are trying to sell other products when you come to clean our carpets. We always get a new person to clean our carpets and it depends on their work ethic and listening to what a customer wants. I told my cleaner that I wanted him to focus on certain areas and I feel he wasn'r really listening to me. Not all, but most cleaners want to explain to me what is going on with my carpet when I already knowl. I have three dogs!
He was also done within 30 minutes. Is that a normal time to finish? I was a little suprised.
In all I do like your company and I will continue to hire you. Just listen to wha tthe customer wants.
Name removed Arreola
Dries faster, good techs, good customer service
Good service from time appointment is made until cleaning is finished. The technician explains options, price and what is being done. I have recommended your service and will continue to do so.
No chemicals used
Timely. Professional.
We have a side bedroom that we divided in half and created a cubby doorway. It is a single room but has been altered. It does not exceed 250sq ft but apparently since there is an open doorway leading to a different part its considered a "room of its own" and you guys wanted to charge me another 44 dollars. Apparently you guys have a different definition of bedroom than the city does. Its literally a 5x5 square so I am not really happy about that.
Fast friendly service.
The Carpets looked and felt very clean. They took care to make sure no hoses touched the furniture and they wore protective foot covering. The Carpets were cleaned in no time. I was very Happy with Zerorez and would recommend them. I will be getting my carpets cleaned again with them!
What I like best was the customer service!! The guy who cleaned my carpets was friendly, knowledgeable and kind. I think his name was Alan. And he did a great job cleaning my carpets. Will definitely be using Zerorez again
I got my mattress cleaned. When I called to schedule I was told the cleaning would help with the odor however when the tech came to clean said not much that can be done about the smell I paid extra for a treatment cuz he said it may help but it did nothing for the smell. Very disappointed I wouldn’t have paid or gotten it cleaned.
The guys were very polite and did a great job. Thank you
Reliable
Good price
Cleaning people are knowledgeable and friendly
I had my beautiful thick white rug cleaned by zerorez. The first tech seemed knowledgeable and was finished in about 20 minutes. I had him clean the rug in my garage to keep my hardwood flooring from getting wet/heated. He said to leave it in my garage with the door open and it would be dry within a few hours. I did as he said, but the rug did not dry within a few hours. In fact it was still wet the next afternoon and it MOLDED on the under side of the rug. I called zerorez again they initially wanted to wait until Monday as it was a Friday. They absolutely refused to believe there was Mold! They can on Friday and cleaned it again. I moved it outside this time it took all dry to dry the sun. The tech said there was no way it could be mold because if the water and products they use. I know mold when I see and smell it!! It was mold!! Now my once beautiful white rug has a yellow tinge ALL over it!! They ruined my beautiful rug!!
We have one room that had puppy urine that still has the room odor in it, were going to wait a couple more days to see if it goes away, otherwise we will give you a call. As of 7 am this morning the carpets were still wet in areas. First name removed
Less water to soak my carpet
Dries faster, except when using biological treatments
Nice service people
I'm so happy you guys were able to get the stains out of my sofa! My sofa looks amazing now. Thank you so much.
The guy who came out was friendly,but our sofa and chairs had stains/food that came off after it was "cleaned" with a wet wipe and a fingernail. We were really trying to get the stains out and one cushion looks mottled.
For the price we were disappointed when we expected better results. We knew the green marker wouldn't come out but the rest of couch and even a stain on chair was still there that I have to get to.
Awesome people awesome job!
My carpets look very good. The technician was very friendly and knowledgeable of his work.
Bud Last name removed
Our Service guy was amazing.
He wa very professional and did an amazing job, Thank you I am very pleased.