Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8938 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 20, 2020 — Rated 8 out of 10 by J.C. Zerorez Tri-Cities
What could we do to improve?

Don’t try and keep adding to the price!

Report a concern   May 20, 2020 — Rated 10 out of 10 by Jack Donnelly Zerorez Tri-Cities
What do you like about our products and services?

quality service and detailed

Report a concern   May 19, 2020 — Rated 10 out of 10 by V.P. Zerorez Tri-Cities
What do you like about our products and services?

fast, quality cleaning

Report a concern   May 19, 2020 — Rated 10 out of 10 by James Atkins Zerorez Tri-Cities
What do you like about our products and services?

The technician was very respectful and courteous with my wife. No pressure sales. He was also respectful of my home. Thanks, we will use you again.

Report a concern   May 19, 2020 — Rated 10 out of 10 by Y.G. Zerorez Tri-Cities
What do you like about our products and services?

You guys did a great job my couches look amazing

Report a concern   May 19, 2020 — Rated 10 out of 10 by M.K. Zerorez Tri-Cities
What do you like about our products and services?

Promptness thorough courteous

Report a concern   May 19, 2020 — Rated 10 out of 10 by Cara Linde Zerorez Tri-Cities
What do you like about our products and services?

Great experience! My carpets look great! Old stains were removed and carpets were revived! Will use them again and again!

Report a concern   May 18, 2020 — Rated 10 out of 10 by Jon Fuller Zerorez Tri-Cities
What do you like about our products and services?

Very happy with quality of work and professionalism.

Report a concern   May 17, 2020 — Rated 10 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

The tech was very professional and wore proper ppe made my pregnant wife feel safer

Also was communicating wife is during the process

Report a concern   May 17, 2020 — Rated 10 out of 10 by Tim Hayes Zerorez Tri-Cities
What do you like about our products and services?

The professional cleaner that cleaned my home was on time, Very knowable about the best way to clean my carpet and did a fantastic job explaining what needed to be done. The carpet came out looking like new. I would Highly recommend Zerorez to clean your carpets. I know I will be using them again in the Future.

Report a concern   May 17, 2020 — Rated 9 out of 10 by Dawn Fitzgerald Zerorez Tri-Cities
What do you like about our products and services?

The gal that did the cleaning was extremely nice and thorough. She arrived early which was nice. I was pleased with the cleaning.

Report a concern   May 17, 2020 — Rated 10 out of 10 by sherri campbell Zerorez Tri-Cities
What do you like about our products and services?

My carpet looks reborn! It feels good on my bare feet. The guys were friendly and knowledgeable. My living room carpet is new but the bedroom is 7 years old and the cleaning brought it back to life. Great job, friendly service and on time. Thank you.
Sincerely, Sherri Campbell

Report a concern   May 17, 2020 — Rated 10 out of 10 by M.L. Zerorez Tri-Cities
What do you like about our products and services?

Great service

Report a concern   May 17, 2020 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

Love the way my carpets and furniture look/feel so clean!

(Due to the current pandemic, perhaps it becomes a requirement for cleaners to wear masks? Mine showed up ready to work and I had to request they use masks- had they not had them, I’d have likely sent them away)

Report a concern   May 16, 2020 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Excellent, 10s all around, highly recommended!!

Report a concern   May 16, 2020 — Rated 8 out of 10 by B.C. Zerorez Tri-Cities
What could we do to improve?

The service man did just fine

Report a concern   May 16, 2020 — Rated 10 out of 10 by Dana Couch Zerorez Tri-Cities
What do you like about our products and services?

Your technicians are friendly, knowledgeable, hard working, polite!!!

Report a concern   May 15, 2020 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

No soggy carpets for more than 24 hours, excellent customer service.

Report a concern   May 15, 2020 — Rated 10 out of 10 by Linda Johnson Zerorez Tri-Cities
What do you like about our products and services?

The service technician was quick, polite and high spirited despite the covid-19 panic. I am a returning customer and very satisfied with the service.

Report a concern   May 15, 2020 — Rated 10 out of 10 by Jessi Robledo Zerorez Tri-Cities
What do you like about our products and services?

Excellent work and friendly, kind technicians!

Report a concern   May 15, 2020 — Rated 10 out of 10 by Leslie Fogel Zerorez Tri-Cities
What do you like about our products and services?

Our technician was very professional and friendly. He did a great job and was very knowledgeable.

Report a concern   May 15, 2020 — Rated 10 out of 10 by Katherine Sichler Zerorez Tri-Cities
What do you like about our products and services?

Super clean. Dried quickly. No excessive cleaning smell. Thank you!! I would recommend you to everyone.

Report a concern   May 15, 2020 — Rated 8 out of 10 by L.A. Zerorez Tri-Cities
What could we do to improve?

The service was great, the technicians were professional, and most of the rooms were cleaned really well. The only criticism is that the one room that got a biological treatment was left with a VERY strong chemical smell that lasted for several days

Report a concern   May 14, 2020 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

The young man did a excellent job and was very thorough.

Report a concern   May 13, 2020 — Rated 10 out of 10 by K.N.M. Zerorez Tri-Cities
What do you like about our products and services?

My couch looks so much better and smells clean.

Report a concern   May 13, 2020 — Rated 10 out of 10 by C.Y. Zerorez Tri-Cities
What do you like about our products and services?

The service tech that cleaned our carpet was very professional, courteous, and thorough. He is a very pleasant young man and a very hard worker

Report a concern   May 13, 2020 — Rated 3 out of 10 by K.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

While the tech showed up on time and did what was asked. There were several places on the stairs where paint was removed due to lace of carefulness.

Report a concern   May 12, 2020 — Rated 0 out of 10 by J.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpet cleaning was not what I expected, majority of stains did not come out.

Report a concern   May 11, 2020 — Rated 9 out of 10 by E.S. Zerorez Tri-Cities
What do you like about our products and services?

Love the service, thanks!!!

Report a concern   May 11, 2020 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Devon was the best tech! He was polite, thorough and explained everything in detail. Stand up person!


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