Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8968 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 15, 2026 — Rated 10 out of 10 by R.H. Zerorez Tri-Cities
What do you like about our products and services?

Excellent service! Thank you

Report a concern   March 14, 2026 — Rated 10 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

Mine was dryer vent cleaning. My Technician not only repaired a damaged split on the flex vent, but also got on his hands and knees to clean the area behind my stacked washer/dryer. For an elderly woman this was very appreciated. He was on time, considerate and helpful.

Report a concern   March 12, 2026 — Rated 3 out of 10 by C.E. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

You did not disappoint whatsoever, I even left a really great review, 5 out of 5 stars on Google, but I probably won't be asked which carpet cleaning company should a certain person use. If I do, I will definitely recommend you guys!

Report a concern   March 12, 2026 — Rated 10 out of 10 by J.G. Zerorez Tri-Cities
What do you like about our products and services?

Good stuff, good service. my house smessl fresh now, not like animals or chemicals. couldnt be happier. These cats cleaned my carpets and my air ducts. Service Technicians were AWESOME

Report a concern   March 11, 2026 — Rated 10 out of 10 by Julie Troutman Zerorez Tri-Cities
What do you like about our products and services?

They seem to be great people and do a thorough job. Just wishing I could get a cleaning where the results lasted for more than a week without spending more for a special treatment.

Report a concern   March 10, 2026 — Rated 10 out of 10 by S.J.B. Zerorez Tri-Cities
What do you like about our products and services?

Staff was very knowledgeable and courteous. Prices are affordable.

Report a concern   March 8, 2026 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Timely
Knowledgeable, polite staff
Did good job

Report a concern   March 8, 2026 — Rated 9 out of 10 by L.F. Zerorez Tri-Cities
What do you like about our products and services?

Thanks for removing some really bad spots from an old
Carpet

Report a concern   March 7, 2026 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

The tech was very calm and took time to do the best job. Asked many times if the job was good and satisfactory.

Report a concern   March 7, 2026 — Rated 10 out of 10 by B.E. Zerorez Tri-Cities
What do you like about our products and services?

Great work!

Report a concern   March 7, 2026 — Rated 10 out of 10 by B.E. Zerorez Tri-Cities
What do you like about our products and services?

The technician explained everything thoroughly and conducted the service in a professional manner.

Report a concern   March 6, 2026 — Rated 9 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

Accommodating for scheduling, prompt and professional, reasonable pricing. Taking longer to dry than anticipated.

Report a concern   March 4, 2026 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

The friendliness of staff. Very knowledgeable

Report a concern   March 4, 2026 — Rated 10 out of 10 by W.L. Zerorez Tri-Cities
What do you like about our products and services?

Th service was excellent and the emplyees were very accommodating.

Report a concern   March 3, 2026 — Rated 10 out of 10 by Ian Fechtner Zerorez Tri-Cities
What do you like about our products and services?

I appreciate the courtesy of the staff on call who scheduled my appointment and reminded me of said appointment, I appreciate the technician who was respectful of the property and my belongings, their attention to detail, informative and cooperative energy, professionalism and expert use of their equipment, as well as their friendly demeanor. I also appreciate the deals I get from Zerorez.

Report a concern   March 3, 2026 — Rated 10 out of 10 by R.G. Zerorez Tri-Cities
What do you like about our products and services?

Your representative Nik was very professional and did his best with my carpet, which is older.

Report a concern   March 3, 2026 — Rated 10 out of 10 by I.S. Zerorez Tri-Cities
What do you like about our products and services?

The products worked great on the carpet.

Report a concern   March 3, 2026 — Rated 0 out of 10 by M.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Not satisfied with results

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   March 1, 2026 — Rated 10 out of 10 by Lynn Serrato Zerorez Tri-Cities
What do you like about our products and services?

We recently had our ducts and laminate floors professionally cleaned, and I can honestly say the experience exceeded every expectation.

From the moment the technicians arrived, it was clear we were in good hands. They were punctual, professional, and incredibly friendly — the kind of people who make you feel comfortable having them in your home. They took the time to explain the process, answered all of our questions thoroughly, and treated our space with real care and respect.

The duct cleaning alone made a noticeable difference. The air feels fresher, cleaner, and lighter. Knowing the dust and debris are no longer circulating through our home gives us real peace of mind. They were meticulous, efficient, and clearly took pride in doing the job right — not just quickly.

The laminate floor cleaning was equally impressive. Our floors had lost their shine from heavy daily use, and now they look revived — clean, bright, and beautifully restored without any residue or streaking. They didn’t just “surface clean”; they brought the floors back to life.

What truly stood out was the team’s attitude. Friendly, upbeat, respectful, and hardworking. It’s rare to find technicians who combine skill with such outstanding customer service.

If you’re considering duct or floor cleaning, don’t hesitate. The difference in air quality and appearance is absolutely worth it — and having such a positive, professional crew makes the experience even better. Highly recommend!

Report a concern   March 1, 2026 — Rated 10 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

The person that came was very helpful and did a wonderful job

Report a concern   February 28, 2026 — Rated 10 out of 10 by F.T.L. Zerorez Tri-Cities
What do you like about our products and services?

Did a great job!

Report a concern   February 28, 2026 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

Nate and Sam were great! They arrived on time, professional, explained the process and answered all my questions - then went right to work! Had our master bedroom and computer room carpet cleaned; now looks bright and fresh! Also had the kitchen tile cleaned. They had me check the results and redid a few areas in the kitchen that I felt needed a little more attention. They wanted to be sure that I was satisfied and happy...and I am! Thank you both.

Report a concern   February 28, 2026 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

had my air ducts cleaned, they did a fantastic job! The gentleman that came out was fast and friendly. I’ve used Zerorez twice now for duct cleaning and will continue using them.

Report a concern   February 27, 2026 — Rated 10 out of 10 by Robby A Land Zerorez Tri-Cities
What do you like about our products and services?

I would highly recommend this service to my colleagues and associates. The team demonstrated exceptional care and attention to our needs, both personally and professionally, ensuring our complete satisfaction. We are grateful for their professionalism and dedication to delivering outstanding service.

Report a concern   February 27, 2026 — Rated 10 out of 10 by I.F. Zerorez Tri-Cities
What do you like about our products and services?

I appreciate the kind and informative associates who help set up my appointment, the no-nonsense professionalism of the service technicians, as well as their courtesy and helpful “can-do” attitude. The work done was flawless and carried out both quickly and expertly.

Report a concern   February 27, 2026 — Rated 10 out of 10 by Sandy Bradford Zerorez Tri-Cities
What do you like about our products and services?

Great company. Our carpets look amazing. We have used Zerorez 1 - 2 times per year due to our big lab that sheds. The carpet claw pulls so much hair out even though we vacuum regularly. Our carpets still look new even after 10 years and I believe it’s because of the process that Zerorez uses. Highly recommend this company.

Report a concern   February 26, 2026 — Rated 8 out of 10 by K.C. Zerorez Tri-Cities
What could we do to improve?

tech didn't have/wear booties so his dirty shoes were walking on carpet he was cleaning.

Report a concern   February 25, 2026 — Rated 10 out of 10 by Dvina Loisate Zerorez Tri-Cities
What do you like about our products and services?

The employer was super knowledgeable and very polite, did his job quickly and seemed efficiently and kept me informed

Report a concern   February 25, 2026 — Rated 7 out of 10 by K.W. Zerorez Tri-Cities
What could we do to improve?

I felt like it was a great scheduling system and the tech that came out was great and professional and efficient. I was disappointed in the rocking chair and the rug cleaning. I bought some folex after the cleaning and was able to get the stain out quickly with that. So it made me question what kind of pre treatment was used on the rug and chair.

Report a concern   February 25, 2026 — Rated 10 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

Liked their process carpets were not left real wet - Riley was wonderful and caring


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