Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8996 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 4, 2026 — Rated 10 out of 10 by A.N.C. Zerorez Tri-Cities
What do you like about our products and services?

My carpets are so much cleaner. Thank you.

Report a concern   April 4, 2026 — Rated 10 out of 10 by L.T. Zerorez Tri-Cities
What do you like about our products and services?

Carpets looks great. Service guy gave lots of great info on carpet care and their process. Was much appreciated. Price for 3 room special was affordable. Great service. Great communication. Very timely when showing up for appt. Would use again.

Report a concern   April 2, 2026 — Rated 9 out of 10 by Michael Bates Zerorez Tri-Cities
What do you like about our products and services?

Melos did an excellent job prepping our carpet with spot treatment and fabric grooming. The result was an excellent cleaning on an old carpet.

Report a concern   April 2, 2026 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, competent technicians willing to listen to my concerns.

Report a concern   April 2, 2026 — Rated 9 out of 10 by P.C. Zerorez Tri-Cities
What do you like about our products and services?

My carpet gets clean and dries faster without the carpet being stretched.

Report a concern   April 1, 2026 — Rated 10 out of 10 by J.F. Zerorez Tri-Cities
What do you like about our products and services?

Nathan and Cory did a great job! Our carpets look brand new👍

Report a concern   April 1, 2026 — Rated 4 out of 10 by J.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpets were the wettest I have had. Seemed like the time wasn’t spent extracting the water out of the carpet. Also a couple of noticeable stains still remain that I was sure would have come out.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Myrene Northey Zerorez Tri-Cities
What do you like about our products and services?

Good service and feel all is clean

Report a concern   March 31, 2026 — Rated 10 out of 10 by Fred Ackerman Zerorez Tri-Cities
What do you like about our products and services?

The team was on time, very courteous and did a great job!

Report a concern   March 31, 2026 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

Your technicians (especially Alex) are knowledgeable and take ton of care with their work!

Report a concern   March 29, 2026 — Rated 1 out of 10 by L.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Nathan was awesome in my furniture looks almost brand new!! Have used zero res three times this year

Report a concern   March 29, 2026 — Rated 10 out of 10 by E.B. Zerorez Tri-Cities
What do you like about our products and services?

On-time, friendly and speedy. Nathan did a great job.

Report a concern   March 29, 2026 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

On time and did good work

Report a concern   March 29, 2026 — Rated 9 out of 10 by L.L. Zerorez Tri-Cities
What do you like about our products and services?

Sent pictures of every room , was upfront about services and pricing

Report a concern   March 28, 2026 — Rated 10 out of 10 by D.Z.D. Zerorez Tri-Cities
What do you like about our products and services?

He genuinely wanted to make sure he did a great job and that we were satisfied with the result. He was very knowledgeable and worked hard to be very thorough.

Report a concern   March 28, 2026 — Rated 10 out of 10 by Lyn Casseday Zerorez Tri-Cities
What do you like about our products and services?

Alex did a wonderful job. My main concern was a huge coffee stain. Now it's gone!! So happy. Everything was organized, clean and efgicient.

I couldn't be happier with the service and products. The carpet dried in a couple of hours and the dog was happy to stretch out on it.

Camt wait to get the other rooms done this spring.

Tjhamk you, Zerorez team, great experience.

Regards
Lyn Casseday

Report a concern   March 27, 2026 — Rated 9 out of 10 by L.D. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez is very professional and courtesy to interact with. The specialist arrived on time and worked quickly to do the work requested. Sam checked all the carpets to find any stains that might be a problem and once satisfied on the work needed got right to it.

Report a concern   March 27, 2026 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

Alex is a very friendly technician. He did a very good job cleaning my carpets and offered solutions to problem areas.

Report a concern   March 27, 2026 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

The technician was knowledgeable and very customers oriented. He represented the company in a very professional manner!

Report a concern   March 27, 2026 — Rated 9 out of 10 by A.I. Zerorez Tri-Cities
What do you like about our products and services?

Alex was very knowledgeable and took his time to ensure no stains were left behind.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Ariana Espinoza Zerorez Tri-Cities
What do you like about our products and services?

Everyone who assisted me was very kind, and very flexible and understanding regarding my problem. Thank you so much!!

Report a concern   March 27, 2026 — Rated 10 out of 10 by Brittany Lofton Zerorez Tri-Cities
What do you like about our products and services?

Rosi was super fast and friendly, and nick did a great job

Report a concern   March 27, 2026 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

I felt the young man who completed the job was extremely professional, very thorough, and it was done in a timely manner

Report a concern   March 27, 2026 — Rated 10 out of 10 by Gina Rodriguez Zerorez Tri-Cities
What do you like about our products and services?

Nathan provided over 100% in customer service excellence. He walked me through each step of the cleaning process room by room, and I couldn’t be happier with the results.

Report a concern   March 21, 2026 — Rated 10 out of 10 by P.P. Zerorez Tri-Cities
What do you like about our products and services?

Alex did a careful, thorough job and he shared good information about the products and services available. I was able to book an appointment very quickly, and Alex was on time. Will definitely use Zerorez again.

Report a concern   March 21, 2026 — Rated 10 out of 10 by C.N. Zerorez Tri-Cities
What do you like about our products and services?

The friendly service tech asks you how you want everything done and if there are any concerns that you have noticed.

Report a concern   March 17, 2026 — Rated 7 out of 10 by R.M. Zerorez Tri-Cities
What could we do to improve?

I WOULD HAVE LIKED THE STAIN REMOVED FROM MY RUG OR HAVE BEEN TOLD THAT ATTEMPTING TO REMOVE IT WOULD DISCOLOR THAT PORTION OF A VERY EXPENSIVE WOOL RUG.

Report a concern   March 17, 2026 — Rated 1 out of 10 by T.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

He didn’t clean the carpet really good. They are still crunchy. And it still looks dirty in spots

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   March 15, 2026 — Rated 10 out of 10 by R.H. Zerorez Tri-Cities
What do you like about our products and services?

Excellent service! Thank you

Report a concern   March 14, 2026 — Rated 10 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

Mine was dryer vent cleaning. My Technician not only repaired a damaged split on the flex vent, but also got on his hands and knees to clean the area behind my stacked washer/dryer. For an elderly woman this was very appreciated. He was on time, considerate and helpful.


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