What our clients think of us!

The service people friendly also getting the job done in timely manner

Your technicians were very polite and nice to work with. However, when I signed up for the service to be done, I was not told that if there were any spots that were a little more problematic such as a T stain that I would be charged extra to put a little bit of solution on them to try to get them out. My understanding is when you pay to have your carpets cleaned. They are looking for stains and getting them out just not running genetically over the carpeting. I tried to point out three or four that had been a concern to me and they were not able to remove. I did not follow the technicians around while they were working I assumed on white carpeting. They would clearly be able to see any places where there might be an issue that needed a little extra attention. After the carpet dried, I found several places that should have been addressed while they were cleaning the carpet and it should’ve been in my opinion part of the service to work on getting any stains out not just a general going over of the carpeting because that was not my expectation so I am not pleased with the fact that they were not more thorough in while they were looking at the carpet and recognizing an area that needed attention.

You have cleaned our carpet multiple times in the past at this same residence. This time all the edges of the carpet where it meets the tile are dirtier than when you started. We are wondering if many dirty waster
Was left to pool there and causing the staining? I have pictures to send if interested.

He did a great job and our house smells clean, and id was dry in 3 hours like he said it would. The last company we went with our house smelled like dirt and it was wet for days. The carpet looks like new and Cory was great.

Carpets looked fantastic, smell is gone and super friendly service. Would definitely recommend.

Always do a great job. Explain everything they recomend and why.

Professionalism and excellent service provided by both vent/duct cleaning technicians Will and Kelvin, and by carpet cleaning technician Cory. Great results and exeptional customer service!

The tech was thorough, timely, and friendly.

I like that you get my carpets clean without harsh chemicals. Thank you.

The person, who washed our carpets did a fantastic job! he really cared about his work andwhat he was doing. I give him a 10/10!!

10 outta 10... Cory did amazing job. Very appreciate his hard work. We will b calling back.👍

The service techs always perform a great job. Always courteous and timely.

Product is great! My carpets look like new. Service tech was wonderful. Timely, prepared and with a great attitude.

I have nothing but praise and admiration for Alex, the technician who showed up for a 2-6 apt at 5:30. He had worked long and hard all day but he proceeded to do a walk thru inspection of our home explaining how to treat each stain or problem area. He stayed until 8:30 to complete our job. We had phoned the local office several times when our apt time came and went. They answered once and promised a return call but they never called back and then our calls went unanswered.
5 * for Alex
5* for the process - cleaned carpets so well - short drying time
1* for local office for lack of follow thru for scheduling a time and having no one come

First name removed and Patrice

I already submitted a review for this

The young man did a wonderful job !! Thanks

Good communication as to times. Attention to detail. I really liked the technician that did my cleaning. The best one I’ve had.

Shoot! I couldn’t finish. I had to leave this for a minute, and it all disappeared. This will be shorter.

In the past 28 years, I have personally cleaned my carpets. I’ve had them professionally cleaned and Zeroex has done it at least once.

I don’t know what changed, but I’d never had Cory clean my floors. It was noticeably better than any other time. Thanks, Cory!

Very thorough, consistent and staff have always been kind.

Have your people go to the bathroom before they arrive so they don’t have to ask to use mine !!!!

Clear communication, quality cleaning, efficient.

Always polite and drys fast

Timely, efficient, good communication.
One strong suggestion: put towels or blankets down on hard wood floors to prevent water and product leaking onto the wood. The spots were somewhat wiped up, but still left areas that I had to clean the following day.

This is the 3rd or 4th time we've used Zerorez for our carpet cleaning for 2 different homes; all the techs have been great and we've been very happy with the quality of the work. Our most recent tech was Cory and he was great. We like that fact that the carpet dries relatively quick as well. The price is very competitive as well.

Our stairs were extremely wet. After 24 hours they were still not dry. Humps were created in our carpet upstairs that weren’t previously there.

The customer service was great but the service I hired them for was to clean cat pee out of some furniture and it still smells the same as before the cleaning. I even paid extra for the special cleaner. Just not the results I was hoping for.

Very easy to book , comprehensive arrangements, convenient and friendly.

The cleaners are always very educated, and efficient and make sure that all the work is done

It was great & reaonable. Alex & partner did a great job on my two old chairs! And I would use zero rez again if I need carpets or any other furniture cleaned

For a loyal repeat customer, I thought the price was a little high. Otherwise the service was good.

Good customer service