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based on 9240 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Honestly, it wasn't a terrible experience, but a weird one that I don't think brought much value to my carpet's life, lol.
I thought it was super cool I could schedule online. So I took the time to type up my details and send them off.
And then I had to confirm 5 more times the details. Email, text messages and then when the tech showed up. Absolutely nothing had changed from when I first requested the appointment to when the tech showed up.
So the tech shows up and seems totally put off about being here. Yeah, my dogs were barking, which is annoying, but they were put away so it's not like they were jumping all over him (they are totally friendly just loud).
After I verify AGAIN what the carpet's story is, the tech tells me I probably need to do the super-duper pad cleaning due to the pets' soiling the carpet. He's like, "I think I'll need about 10 gallons," and shows me the price. Holy cow, big jump to $900 from $165. But, I say OK, because honestly, I have the money, that's not the issue. So I'm like trying to drag the details out of him about what exactly happens with the pad cleaning, etc., so that I can try and make an educated decision. Dude clearly didn't want to talk details with me because it was like extracting details from a prisoner of war. And then he tells me, he's sure he'd need more than 10 gallons so the price would be even higher. "Um, okay, so why did the estimate change suddenly, and how high do you think it'll go?" I never really got an answer. The TLDR of this is that he managed to talk me OUT of the additional padding cleaning, lol.
So he did the work, and added some other top something or other, but he wasn't a talkative fellow so I'm not sure what it was.
I tipped him, because he did the work, and the carpet looks and smells better. But my understanding is it is likely short term. Dude wasn't rude, but just not very helpful.
So yeah, just an odd experience and I wouldn't recommend you, and likely won't use you again.
We appreciate your feedback. We will be following up with you later today.
The people at zerorez are knowledgeable and professional. My area rugs were carefully cared for and beautifully cleaned. I have been doing business with zerorez for years and will continue to do so.
Carpet looks really good. Tech did a through clean.
We used Zerorez to clean the carpets at our old house, and we were really happy with the experience! Moving is already stressful enough, so it was nice to have one less thing to worry about. The whole process was simple and easy, and it felt great knowing the carpets were taken care of. We really appreciated the service and would definitely use Zerorez again!
Fast service friendly and knowledgeable techs
My tech (Cory) was very professional, punctual, and informative. He was quick and my favorite area rug looks like new.
The service technician was on time. I showed Ivan the rooms that needed to be cleaned. Ivan got right to work. He did explain to me about the protective covering that he was going to put on
Ivan was very polite.
Have used you for several years with always good results and service.
I will give Ivan a 10+ for excellent service!
Fair price, no residue, and professional, courtesy staff.
Good service Reasonable Prices Easy to Book
I like the fact that chemicals are not used for cleaning. My couch and rocking chair look brand new after being cleaned! Thank you Zeroez.
Very Happy with the continuing great service. Easy to schedule and the Technicians are always punctual and do a nice job cleaning our carpet. Very Happy with our last Technician Nick M.
Carpet looks great. Carl did a fantastic job. Thanks.
The ease in scheduling an appointment online. The technicians are very friendly, very thorough and very knowledgeable. Best of all no stiff residue is left on my carpets!
Stain came right back the next morning so I felt like I wasted my money. Technicians were nice.
Thanks for your feedback. I will be following up with you later today.
Very efficient
It was easy to make an appointment and everyone I had contact with was very friendly and helpful. The technician was on time and went right to work. I was satisfied with the cleaning
The technician knew what he was doing and the carpets look great. I would recommend your company to my friends.
Make sure your trucks do not leak engine fluids on my driveway! Other than that, the technician was quick and efficient.
Appreciate your feedback, I will be following up with you later today.
Very Professional!!
Was very friendly and did a wonderful job on our couch that had been in storage for years and made it look brand new again.
Thought that the high traffic areas would have resulted in a better result in bedroom. Tech was productive and pleasant.
Polite, courteous employees
Great service
Always very happy with the results, dries fairly fast, techs are always nice. We recently had a bad red wine stain; I worked on it myself immediately but needed to bring in a professional. Zerorez was able to get MOST of it out, although understandably, could not guarantee results; it was pretty bad stain, if I say so myself. The tech worked on it for quite some time and got it as good as he could get it. I truly appreciated his effort.
The young man was very polite, and did a great job for us
Friendly, knowledgeable technician was easy to converse with and answered all my questions. Appreciate the chemical free carpet and tile cleaning.
! was very pleased with the technician and everything about your products and services.
Very pleased with the the work they do and thier professionalism. This is the second time we have gotten thier service I would definitely reccomended them again.
Technicians are always thorough and explain all options to best serve the customer.
Clean! Christian did a great job.