Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9191 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 13, 2026 — Rated 10 out of 10 by Blanca Rivera Zerorez Tri-Cities
What do you like about our products and services?

The person, who washed our carpets did a fantastic job! he really cared about his work andwhat he was doing. I give him a 10/10!!

Report a concern   September 12, 2026 — Rated 10 out of 10 by Zane Witkowski Zerorez Tri-Cities
What do you like about our products and services?

10 outta 10... Cory did amazing job. Very appreciate his hard work. We will b calling back.👍

Report a concern   September 12, 2026 — Rated 10 out of 10 by P.L. Zerorez Tri-Cities
What do you like about our products and services?

The service techs always perform a great job. Always courteous and timely.

Report a concern   September 12, 2026 — Rated 10 out of 10 by Christine Mayfield Zerorez Tri-Cities
What do you like about our products and services?

Product is great! My carpets look like new. Service tech was wonderful. Timely, prepared and with a great attitude.

Report a concern   September 11, 2026 — Rated 4 out of 10 by D.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I have nothing but praise and admiration for Alex, the technician who showed up for a 2-6 apt at 5:30. He had worked long and hard all day but he proceeded to do a walk thru inspection of our home explaining how to treat each stain or problem area. He stayed until 8:30 to complete our job. We had phoned the local office several times when our apt time came and went. They answered once and promised a return call but they never called back and then our calls went unanswered.
5 * for Alex
5* for the process - cleaned carpets so well - short drying time
1* for local office for lack of follow thru for scheduling a time and having no one come

First name removed and Patrice

Response from Zerorez Tri-Cities:

Thank you for your feedback Dean I will be giving you a call and following up with you.

Report a concern   September 11, 2026 — Rated 10 out of 10 by Maureen Vincent Zerorez Tri-Cities
What do you like about our products and services?

I already submitted a review for this

Report a concern   September 10, 2026 — Rated 10 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

The young man did a wonderful job !! Thanks

Report a concern   September 9, 2026 — Rated 10 out of 10 by P.S. Zerorez Tri-Cities
What do you like about our products and services?

Good communication as to times. Attention to detail. I really liked the technician that did my cleaning. The best one I’ve had.

Report a concern   September 9, 2026 — Rated 10 out of 10 by Patricia Ramsey Zerorez Tri-Cities
What do you like about our products and services?

Shoot! I couldn’t finish. I had to leave this for a minute, and it all disappeared. This will be shorter.

In the past 28 years, I have personally cleaned my carpets. I’ve had them professionally cleaned and Zeroex has done it at least once.

I don’t know what changed, but I’d never had Cory clean my floors. It was noticeably better than any other time. Thanks, Cory!

Report a concern   September 8, 2026 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

Very thorough, consistent and staff have always been kind.

Report a concern   September 6, 2026 — Rated 8 out of 10 by G.D. Zerorez Tri-Cities
What could we do to improve?

Have your people go to the bathroom before they arrive so they don’t have to ask to use mine !!!!

Response from Zerorez Tri-Cities:

Thanks for your feedback.

Report a concern   September 5, 2026 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

Clear communication, quality cleaning, efficient.

Report a concern   September 5, 2026 — Rated 10 out of 10 by J.Y. Zerorez Tri-Cities
What do you like about our products and services?

Always polite and drys fast

Report a concern   September 4, 2026 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Timely, efficient, good communication.
One strong suggestion: put towels or blankets down on hard wood floors to prevent water and product leaking onto the wood. The spots were somewhat wiped up, but still left areas that I had to clean the following day.

Report a concern   September 4, 2026 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

This is the 3rd or 4th time we've used Zerorez for our carpet cleaning for 2 different homes; all the techs have been great and we've been very happy with the quality of the work. Our most recent tech was Cory and he was great. We like that fact that the carpet dries relatively quick as well. The price is very competitive as well.

Report a concern   September 3, 2026 — Rated 6 out of 10 by J.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Our stairs were extremely wet. After 24 hours they were still not dry. Humps were created in our carpet upstairs that weren’t previously there.

Response from Zerorez Tri-Cities:

Thanks for your feedback. We'll be following up with you shortly.

Report a concern   September 2, 2026 — Rated 5 out of 10 by C.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The customer service was great but the service I hired them for was to clean cat pee out of some furniture and it still smells the same as before the cleaning. I even paid extra for the special cleaner. Just not the results I was hoping for.

Response from Zerorez Tri-Cities:

Thanks for your feedback. I will call you and we can return and address any concerns you may have.

Report a concern   September 2, 2026 — Rated 10 out of 10 by Maria Malham Zerorez Tri-Cities
What do you like about our products and services?

Very easy to book , comprehensive arrangements, convenient and friendly.

The cleaners are always very educated, and efficient and make sure that all the work is done

Report a concern   September 2, 2026 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

It was great & reaonable. Alex & partner did a great job on my two old chairs! And I would use zero rez again if I need carpets or any other furniture cleaned

Report a concern   September 2, 2026 — Rated 8 out of 10 by M.E. Zerorez Tri-Cities
What could we do to improve?

For a loyal repeat customer, I thought the price was a little high. Otherwise the service was good.

Report a concern   August 30, 2026 — Rated 9 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Good customer service

Report a concern   August 30, 2026 — Rated 10 out of 10 by E.E. Zerorez Tri-Cities
What do you like about our products and services?

V good service. Excellent Technician, Corey.

Report a concern   August 30, 2026 — Rated 10 out of 10 by Yvonne Trevino Zerorez Tri-Cities
What do you like about our products and services?

I love you services, every time you come out, you do an amazing job.

Report a concern   August 30, 2026 — Rated 10 out of 10 by Lydia Lyon Zerorez Tri-Cities
What do you like about our products and services?

Courteous people to work with, the price was fantastic. And very informative. I had my vents cleaned and will be having my carpets done next!!!!

Report a concern   August 29, 2026 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

Cleans the carpet without leaving a residue

Report a concern   August 29, 2026 — Rated 7 out of 10 by T.M. Zerorez Tri-Cities
What could we do to improve?

Make sure we were given a 15 mins heads up upon arrival

Report a concern   August 28, 2026 — Rated 5 out of 10 by B.A. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

We had the vents cleaned it would have been great to see before and after the vents were cleaned to verify the process works.Also was surprised not every vent was not cleaned with the air.
We probably will use another company when we need to do the vents cleaned again.

Response from Zerorez Tri-Cities:

Thanks for your feedback. I will call you and we can return and address any concerns you may have.

Report a concern   August 28, 2026 — Rated 10 out of 10 by Ray Bodeau Zerorez Tri-Cities
What do you like about our products and services?

Great service. Friendly and professional staff! Worked quickly and did an awesome job!

Report a concern   August 27, 2026 — Rated 10 out of 10 by Ray Bodeau Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great, very pleased with the backsplash clean and seal.

Report a concern   August 26, 2026 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

Professional service and clean carpets


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