Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9054 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 14, 2026 — Rated 10 out of 10 by Ann Peters Zerorez Tri-Cities
What do you like about our products and services?

I once again have lovely, clean carpets, and I am very pleased with the result!

Report a concern   May 14, 2026 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

Always feel like there is care and professionalism. Nathan did an excellent job!!

Report a concern   May 14, 2026 — Rated 10 out of 10 by Nayeli Alvarado Zerorez Tri-Cities
What do you like about our products and services?

Very friendly! Explained everything clearly and did a great job.

Report a concern   May 14, 2026 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

The guy that did our house carpet cleaning did excellent job, I believe his name was Corey.
Very polite and did super great job for I highly recommend him.

I already did personally recommendation to realtor friend of mine

Report a concern   May 13, 2026 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Price, professionalism

Report a concern   May 13, 2026 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

The carpet is not saturated with water when done! It dries quickly, smells nice and clean!

Report a concern   May 13, 2026 — Rated 10 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

Cory was fast and thorough. Excellent job.

Report a concern   May 12, 2026 — Rated 10 out of 10 by E.B.H. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet looks 100% better when you are done. Your staff is very friendly. You give us reminders and make it easy to set up appointments that fit our schedule.

Report a concern   May 11, 2026 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

The Zerorez team members are always polite, efficient and they do a great job!

Report a concern   May 11, 2026 — Rated 10 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

Technician was prompt and\nProfessional. Results were very positive after the cleaning.

Report a concern   May 10, 2026 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

Efficient and friendly technicians while providing a great service.

Report a concern   May 9, 2026 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

Quick to respond and did a good job!

Report a concern   May 7, 2026 — Rated 10 out of 10 by P.D. Zerorez Tri-Cities
What do you like about our products and services?

Your technician was very personable, polite and efficient. I would recommend your company anytime.

Report a concern   May 7, 2026 — Rated 10 out of 10 by A.W. Zerorez Tri-Cities
What do you like about our products and services?

Clean carpets

Report a concern   May 7, 2026 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet had some very bad stains and I wasn't sure they would come out. But after treatment, it looks like new. Zerorez did an amazing job!

Report a concern   May 6, 2026 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

Employee was professional and my carpets lol amazing

Report a concern   May 6, 2026 — Rated 10 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

Corey was great! Understood what we needed and was very efficient

Report a concern   May 6, 2026 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

The guy that was here very good what he did,
Air duct cleaning.

Even tho there few hiccups on the equipment he was using company could do preventative maintenance on equipment....

All I call he did great job.

Report a concern   May 5, 2026 — Rated 2 out of 10 by R.N. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Make sure your employees have all the products they need before going to a job. Don't make excuses or blame someone else. Clean up after yourself, don't leave water and gunk from carpet cleaner all over my house. Make sure equipment is working properly. The suction wasn't working so the carpets took longer to dry. My carpets still stink.

Response from Zerorez Tri-Cities:

Hi, Robbie. Please reach out to us and we can address your concerns. I left you a voicemail where you can get back to us.

Report a concern   May 5, 2026 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

Was pleased that the carpet cleaned would come back to address a couple of spots that needed attention, without an additional charge. Needles to say there is still 1 spot that needs attention and then I would be 100% pleased. I would appreciate if the rug person would contact me.

Report a concern   May 3, 2026 — Rated 10 out of 10 by Terry Brown Zerorez Tri-Cities
What do you like about our products and services?

Had a great job thank you

Report a concern   May 2, 2026 — Rated 10 out of 10 by Lonnie Burris Zerorez Tri-Cities
What do you like about our products and services?

Fantastic service. Field service rep.knew his business. Great job.

Report a concern   May 2, 2026 — Rated 10 out of 10 by Lee Roberts Zerorez Tri-Cities
What do you like about our products and services?

They were on time and professional. They answered all of my questions and were efficient in performing the work. I would recommend them to anyone.

Report a concern   May 1, 2026 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Clean without harsh chemicals and smells. Service was great, returning to my home to assess continued smells in the carpet and did their best to address.

Report a concern   April 30, 2026 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Super fast service! Same day within an hour of when I first called. My cleaner for the unit was surprised that they could get the carpet so clean!

Report a concern   April 30, 2026 — Rated 10 out of 10 by H.C. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule and products clean great

Report a concern   April 29, 2026 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

The professionalism of your employees, and the care they show when doing their job. Great communication, and great prices.

Report a concern   April 27, 2026 — Rated 9 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very professional. And thorough. He explained everything he did.And i was pleased with his job.

Report a concern   April 27, 2026 — Rated 10 out of 10 by Garth Cowlishaw Zerorez Tri-Cities
What do you like about our products and services?

I was under a time crunch to get a section of carpet cleaned before a large event at my place of employment. The sales staff moved other appointments around so they could take care of my needs. I love this type of effort. I cannot thank them enough for being so accommodating. The commercial carpet turned out great! They were on time and did it right.

Report a concern   April 27, 2026 — Rated 10 out of 10 by Ernesto Mejia Zerorez Tri-Cities
What do you like about our products and services?

Nick was very professional and quick. Very knowledgeable person. Products were amazing as well as the service. 10/10 would recommend Zerorez to anyone. They cleaned up my sectional and ottoman and they look brand new! Thank you!


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