based on 947 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clarissa and Christina were wonderful and meticulous! Also, the receptionist was the nicest and so accommodating!
Katie is absolutely the best. Each time I come in is like the first time. She is extremely professional and caring. She is always cheerful and the shampoo massage is the best part. I give Katie 5 thumbs up. Katie you rock!!!!!
Katie was excellent !
My stylist keke is amazing. Super friendly and helpful and really enjoys her job.
Inviting and super friendly, not to mention fantastic stylists.
Didn't get want I wanted. Literally got the complete opposite, was not heard by the stylist.
I most like the personal attention I get from my stylist.
Nina is always great and the front staff are always welcoming. I’ve always had a positive experience at each visit!
Get rid of the masks.
Lorraine !
My haircut
Received excellent recommendations about how to style and care for my hair
Lorraine does an excellent job styling my hair and is so much fun to talk to.
It is a bit pricey.
I love how Lorraine does my hair.
I just cant go as often because of the cost. I'm on a limited income.
Thank you.
Exceptional service!
Always leave the salon feeling refresh and pretty!
Carlos is the best! He has been my hair stylist for over 20 years. Love his attention to detail. He takes his time with my hair, and I am always happy with the outcome.
It’s a large space and is really noisy when a lot of people are there. Over the years I have usually been in smaller shops, so perhaps that’s my personal preference.
Lorraine is fantastic ! Relaxing comfortable atmosphere!
I have always used my hair as a security blanket. I have ptsd and in life I can't control much all I can control is my hair. Because of that it had been 5 years since I cut my hair . It was in terrible condition but my stylist made it look amazing. She could of focused on making money when I asked if I could dye it but instead she provided the Recommendations to make it healthy first. She wanted me to love my hair and help it become healthy. Best experience in my life
I have been going to balancesalonspa for the past 8 years, and it has been a wonderful experience. Everyone at the salon is so professional and each one of them has there own individual great personalities. I get my hair colored about every four weeks. I know when I come out of the salon I will have that wonderful " I feel beautiful again" feeling when I leave. I must tell you I love my experiences at the shampoo bowl. I have never had a bad shampoo,and they are so relaxing. Thank You Sharon
The salon is always very friendly and welcoming. my appt started right on time and I really appreciated the care and attention from Katie --my first haircut with her and she assessed what was needed to amend the current cut and lead me toward the end goal down the road.
Carlos is great and has an attention to detail.
Maddie is always great and the COVID precautions made me feel both safe and welcome.
Madison really took the time to listen and worked hard to give me my desired color. She was very knowledgeable and kind.
Great service and expert stylist.
Lorraine does such an amazing job cutting, styling, and coloring my hair! The atmosphere is relaxing, and the care, & attention payed by all that work at the salon is exemplary.
I appreciate the professional way in which the staff and my stylist treat me. Also, their willingness to adjust to my needs.
Nina is great! She is nice and very helpful with hair questions. She takes her time and really does amazing work. I couldn't be happier with my highlight, cut and style.
Clarissa is the best!!