What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hair cut and color by Carlos!
I have been going to this salon for years and Lorraine is my stylist. She is wonderful and has made me feel comfortable at the salon during the pandemic.
Balance Spa is awesome. They follow COVID-19 protocols. But their ownership and staff are fantastic. Katie is a world-class stylist that listens to your ideas and exceeds your expectations. She's a busy girl so book in advance.!
Person who rang me up didn’t account for the deposit I was required to pay when I booked online. Now I am waiting for the refund.
This should be a better process
After moving to Tampa 4.5 years ago, Katie became my hair stylist- she’s amazing!
Clarissa took her time with my hair and has excellent communication skills! I would highly recommend her to anyone!
The spa is a very welcoming place. The technician, Lorraine, is an excellent stylist, and the products are first class. I first learned of Aveda 40 years ago, but have not had the opportunity to use an Aveda salon until now. I'm very happy that I have, and so close to where I live. I would recommend this salon to everyone.
Very professional
Very nice people
Great stylists
Good market pricing
I am a good person to ask, I have been going there since their doors opened
Great experience
Everything, Madisson is very attentive and wonderful.
All the staff are very friendly and knowledgeable.
I love my haircut and all the stylist were so nice. The woman at the front desk was also so sweet and welcoming.
Professional service and great staff
My hair is fabulous
fantastic place! felt so comfortable and the people were so kind! the hair cut was absolutely perfect- i’m so glad i met madison and keke.
The staff at the salon is excellent and Carlos is a very talented and experience stylist. Highly recommended.
My stylist is so sweet, and her ability to communicate with her clients is superb. She really knows how to let you walk away with the exact look you wanted.
I just loving talking to Nina and getting hair advice and recommendations from her. I love her honesty in the advice, yet she isn’t forceful in influencing my decision, and she always does a good job getting my hair the way I want it.
Always a great cut and friendly, clean salon!
Katie is wonderful/ the salon is safe and clean. I feel like I have had a little vacation every time I visit!
Very personable stylist!! Such a great salon environment
Carlos and the entire staff are always amazing.
Madison! My stylist was so cool and great with conversation, she also styled my hair perfect for my personal aesthetic which i really value with someone who does my hair.
My hair came out so bad that I’m embarrassed to be at work without being able to get it fixed. I came in with healthy hair, and left with hair that feels like gum when wet, That’s so fried it’s breaking off. A cut way shorter than I asked for that’s uneven, and A color that’s so bad I should’ve never have paid the $360 for.
In my opinion, the only way to make it right would be to partially refund me my money seeing as I’m going to have to go to another stylist to get it completely color corrected and completely cut off to even attempt to get it healthy.
Carlos and his team provide high quality products, a beautiful and clean facility, very friendly and caring approach, and personalized care and experience. I always feel comfortable!
I felt very welcomed and informed. I’m always a little nervous when I have my first appointment with a new stylist but I felt very comfortable the entire time
Nina was amazing! Will definitely be getting my hair done by her from now on. She was so sweet and did exactly what I wanted with my hair. She even recommended a new shampoo and conditioner for me and I am loving them both so far.
Everything:)
Wonderful job, made us feel very welcome ... great suggestions from products to techniques.
Madison's friendliness and professionalism. I love my hair style by Madison too!
Service quality and service provider