based on 830 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lorriane always does a great job on my color and cut
I have been going to this salon for 3 years and continue to love it. Lorraine is great and the salon is always clean with friendly staff. My hair always looks and feels perfect when I leave.
It’s was great! Can’t wait to go again
Relaxation and interaction with Lorraine.
I love the way she does my hair every apt.
I like the ambiance of the salon.
I have been putting off getting a haircut due to covid and just not having the time. I finally decided to look for a salon to go to, to help repair my damaged hair. I pass by this salon every day on my way to work and so I decided to look them up online. I booked my appointment with Nina. She was very welcoming and super sweet. This being my first time in the salon I was very pleased with the overall experience. The salon was very clean and Nina answered all my questions and really paid attention to every detail and ultimately got me to my end goal at the end of the service. I am so pleased with my cut, I would definitely recommend this salon :)
Friendly staff, clean salon that practices COVID protocol. My stylist listens to my needs
This was my first time at this salon. I came in for a color and was charged for color ($70)+ glaze ($48)+ style ($40) + cleaning fee ($2). Not only I was passed around like a football back and forth between two people (Carlos and the girl that does the washing and cleaning), not only I had two people blow drying my hair at the same time which was super uncomfortable, the outcome was nothing spectacular. This usually cost me maximum $80 at other salons. I never once was told ahead of time that what they were doing on my hair were considered “extra”. I have been to many salons, but I’ve never been charged “surprise” charges to this extend at the end. He asked me how I liked my hair done as he was blow drying my hair and I said a few wavy curls. Then he passed me in to his helper and then I got charge an extra $40.
Services were timely. Cleaning protocol.
Great products and stylist was patient and informative
Maddie is very talented
Service quality and service provider
Hair cut and color by Carlos!
I have been going to this salon for years and Lorraine is my stylist. She is wonderful and has made me feel comfortable at the salon during the pandemic.
Balance Spa is awesome. They follow COVID-19 protocols. But their ownership and staff are fantastic. Katie is a world-class stylist that listens to your ideas and exceeds your expectations. She's a busy girl so book in advance.!
Person who rang me up didn’t account for the deposit I was required to pay when I booked online. Now I am waiting for the refund.
This should be a better process
After moving to Tampa 4.5 years ago, Katie became my hair stylist- she’s amazing!
Clarissa took her time with my hair and has excellent communication skills! I would highly recommend her to anyone!
The spa is a very welcoming place. The technician, Lorraine, is an excellent stylist, and the products are first class. I first learned of Aveda 40 years ago, but have not had the opportunity to use an Aveda salon until now. I'm very happy that I have, and so close to where I live. I would recommend this salon to everyone.
Very professional
Very nice people
Great stylists
Good market pricing
I am a good person to ask, I have been going there since their doors opened
Great experience
Everything, Madisson is very attentive and wonderful.
All the staff are very friendly and knowledgeable.
I love my haircut and all the stylist were so nice. The woman at the front desk was also so sweet and welcoming.
Professional service and great staff
My hair is fabulous
fantastic place! felt so comfortable and the people were so kind! the hair cut was absolutely perfect- i’m so glad i met madison and keke.
The staff at the salon is excellent and Carlos is a very talented and experience stylist. Highly recommended.
My stylist is so sweet, and her ability to communicate with her clients is superb. She really knows how to let you walk away with the exact look you wanted.
I just loving talking to Nina and getting hair advice and recommendations from her. I love her honesty in the advice, yet she isn’t forceful in influencing my decision, and she always does a good job getting my hair the way I want it.
Always a great cut and friendly, clean salon!
Stylist was sweet but not very experienced cutting short hair and was lightly blown dry. My hair is curly and needs high heat strong blow dry. My type of hair needs precise cutting to be smooth. Otherwise she was a very nice young lady.
This salon is very nice and high end. Everyone should be offered water, coffee and be more attentive specially with new clients.