based on 1222 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
As a customer for many years, I can’t say enough about the amazing experience I’ve always enjoyed! My stylist is the best!! I credit Lorraine with every compliment I receive on my hair…and there are many. The staff, Aveeno products, and attention to details on each customer encounter is unsurpassed by any other salon experience I’ve ever had through the years.
Wonderful experience! Excellent solution to going gray naturally… nice transition period with all over blonde highlights. Highly recommend!
After washing my hair and taking the styled curl out of it, it’s exactly what I told the stylist I didn’t want which is all one length. It doesn’t appear to be layered at all and has uneven spots. Super disappointed. The scalp treatment I received worked wonders though.
Autumn was so helpful, she gave me great suggestions on my haircut.
I love coming to balance. I usually go to Madison and she is the best. I went with Ana this time and she was very nice, however she was rough when doing my hair- it wasn’t relaxing like it normally is when I get my hair done. I kept finding my head being rocked rough when washing my hair and the hair brush hitting my face when she was brushing it. I do feel like she was rushing as well so I’m not sure if that contributed to her being rough. I just wanted to give that feedback but aside from that balance has always been great to me
I have been going to Balance Salon for many years. I thoroughly enjoy the atmosphere and the friendly staff. Lauren is my professional hair stylist and she does a wonderful job cutting and styling my hair. The front staff always greets me when I come in and wishes me a great day when I leave. I have used Aveda hair products for over 25 years and wouldn't use any other brand of hair care. The salon has a great selection of hair and facial products and the staff is always helpful if you have questions about what product would work best for you. I know you would thoroughly enjoy their services.
Every stylist in this salon is amazing. They are so talented,professional and take the time to listen to their clients needs. I highly recommend them to loved ones and anyone who is looking for an amazing hair home!
Great experience
I always have a good experience everytime I come in and I always go see Kristina because she nails it all the time. Love her! Highly recommend anyone to come and get your hair done here!
Lorraine is the greatest— lovely person and terrific stylist.
Friendliness of my stylist and her great skills
Awesome experience! Madison is the best!
Grace is amazing and always makes sure I leave fully happy!!
The attentive courteous way in which you are treated from the receptionist who greets you
to the stylist who aims to please every time and shows interest in your life.
Lorraine is wonderful.
Always a great experience with Clarissa. I have gotten lots of compliments on my new haircut and color.
Always amazing!
Been coming to here for over 20 years. Always peasant and I always enjoy my few hours there. Lorraine does an amazing job on my very thick coarse hair. I highly recommend them .Balance salon
Grace is the best!
The salon staff members are friendly and welcoming. The haircut was excellent. Bella takes care to see that you look great when you leave the salon.
I enjoyed having Lauren cut and style my hair. She is so professional and very skilled at giving me the haircut I like. However, I was surprised by having the salon charge a service charge on the payment with my VISA card, Although the service charge is legal, it was the first time the card was charged for the service charge in addition to the cost of the haircut.
Everything
Lorraine is an excellent colorist and hairstylist - the best I have ever had!
Lauren did a great scalp massage and cut. I rate her 10. She was very professional and asked what cut I wanted. I will recommend her highly.
grace my stylist
I love coming here the staff are all amazing and I bring my little girl with me and she loves getting her hair done.
I enjoyed meeting and working with Bella who did a great job listening and got my hair just right.
The end results, walk out 20 years younger!
I hold my stylist in high regard. The salon staff is very good in expediting my check in and check out. The salon recently implemented a service charge on credit card purchases. While I understand we are all getting squeezed, I was not notified until I was at check out. Had I known, I would have brought alternative payment. However, since I didn't get notified until I was literally leaving the salon, I had no choice. The charge is not high (3%); however, when you are spending several hundred dollars at a time, it adds up. I was told that I could use cash, debit card or check book only when I was checking out. No one carries a check book these days. I don't use debit cards for fraud protection. I was not offered Venmo, PayPal or other electronic payment. There absolutely should have been a communication sent PRIOR to the new policy implementation. This was a big fall down in an otherwise long term happy client.
staff was very friendly and attentive to detail. it was my first time at the salon to dye my hair and i couldnt have asked for a better experience. kristina was amazing with helping me decide on shades/undertones and it turned out great