What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I went to the salon for a haircut on March 22nd. After the cut, my hair didn’t look as I expected, even after the blow-dry. I asked if a quick flat iron could help reduce the frizz, as my hair looked better when I first arrived. My hairstylist, Maya, used the flat iron, and it did improve the look. However, when I went to pay, I noticed a $15 charge for the flat iron, which I was never informed about or charged for in the past. I don’t appreciate unexpected surprises on my bill.
The staff is amazing, the place is clean. Everyone was so welcoming.
Sierra is so friendly and professional, my hair is exactly as I wanted, even better.
I received so many compliments on the hair cut. I would recommend this place to all my friends.
Lorraine is amazing! Thanks, First name removed
My hairdresser, Christina, is very talented and kind
Great experience because stylist Mya listened to me what I wanted and made sure I was happy with the results
Maddie is the best, always!
Clarissa was great! She took the time to listen to what I wanted and really helped me get the look I wanted. The salon was also clean and the staff was really friendly!
Everyone listened.
Everyone is so friendly, the salon is beautifully decorated and very clean. I also love my stylist, she is the best!
Maddie is a true Artist! She takes the time to really listen and the vision I have in my head for what I want- She makes it 10x better!
The Staff are all so kind and I always look forward to my appointments. Seeing Aly’s smile at the front desk as I walk in can brighten even the gloomiest mood!
It's such a good vibe everytime I go, everyone is so nice Kristina does a wonderful job each time! I trust her with my hair sense I have curly hair and I've had bad experiences at other places, but she gets it right and knows what's best for my hair. Never had any complaints or issues.
I love my stylist!
Grace is such a great hairstylist! I’ve gotten so many compliments on my highlights and cut, plus she is one of the most genuinely kind people I’ve met in awhile. The space is beautiful and the employees seem happy to be there.
Ally, at the front desk, is always so welcoming, kind, and helpful. She makes sure you have everything you need. Madison is a brilliant stylist with extensive knowledge of color and cut. She is not only professional but also caring, friendly, accommodating and experienced. I wouldn't go anywhere else!
Very polite and professional staff and quality haircuts
Lauren always provides personable attentive service
Great service and experience with Geraldine. She is an exceptional listener and provides step by step explanation of what the process will be and how long approximately it will take.
I love Lorraine
Maya was amazing! I've received so many compliments on my hair so far. I am so obsessed with how she did a live-in blonde that looks good from every angle. I'm glad to start my healthy hair journey with less bleach and I'm glad I have a hairstylist like Maya to help me through it!
#1 My stylist Lauren
#2 atmosphere, cleanliness of the salon
I have a unique hair story and concerns and they always take the time to listen and understand how they can best assist me. I felt truly listened to and cared for. I finally feel normal and beautiful again after a few years of looking a little crazy and wild lol.
Lorraine, my hair stylist is awesome! She listens and understand what I want. She is very personable and sweet.
Lorraine is the best!!!
Todo me encanta desde q entras el servicio muy rápido todos trabajan en equipo,el masaje de manos mientras te hacen tu pelo 🫶 I loved it mi niña hermosa Yeraldin tremenda muy profesional en su trabajo mi parte favorita es el lavado de cabello 🥰 los masajes en la cabeza waooww
Les recomiendo q visiten Balance Salón no se van a repetir 😉
The friendly, competent attentiveness of the staff from the front desk to the hairdresser is so welcoming. Lauren, my hairdresser, is very knowledgeable of curly hair like mine and her explanations of why my hair does what it does and how to counterbalance its tendencies to get wild and poufy translated into practical actions that both she and I could take to define my hairstyle in a more manageable and attractive way. Thank you, Balance Salon, for continuing to provide a very satisfying experience in hair care! Jan D.
Lorraine is the best hairdresser I have ever had! Love the salon atmosphere too.
I loved how nice everyone was and the place is rlly professional and clean
Th color and cut… Love!!
Lauren did a great job with my haircut and styling. Thanks again
I love Lorraine. She is beautiful, friendly, funny and great with my hair.