based on 1015 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I really missed Allie at check in. She always had such a nice way of making me feel special and welcomed.
Grace was fantastic! Very knowledgeable and attentive. She asked questions and listened to what I was looking for. The salon staff are the best! I’ve been coming here two years and can’t be more pleased!
I want to thank Balance Salon for 1. posting some availability on an early Saturday morning that sparked my interest and led to a last minute appointment for a refresh with my hair care professional. While I wasn't able to book for the full time I normally do and get all the services I needed, I was able to get a fresh trim, solid wash and condition and a beautiful blow out to last me through the weekend. 2. I want to thank my team for always being understanding and working so hard to take care of my needs last minute.
It is always a pleasure to step into this space and relax and walk out feeling refreshed and renewed.
Thank you for your amazing service.
Hi Cindy, Thank you so much for your kind words! We’re glad the last-minute spot worked out and that you left feeling refreshed and renewed. It’s always a pleasure to have you with us—thank you for your continued trust and support!
With gratitude, Balance Salon
I absolutely love my stylist Kristina- so much that I drive over an hour for my appointments. She is amazing and actually listens to my thoughts and then makes my ideas come to life! I was a stylist for over 25 years, so I know how important this is. Many stylists don’t listen.
I will say on my last visit, it was extremely disappointing to not see Aly’s smiling, genuine, welcoming face as I entered the salon. She could change my mood with that smile and energy. I looked forward to seeing her almost as much as I look forward to seeing Kristina. She was always so kind and truly embraced what it means to be at that front desk.
As a previous salon owner, I know how difficult it can be to hire for the front desk position, and I will tell you that Aly was a true gem and will be sorely missed. I would hire her and hope to clone her if I could. One thing you cannot teach is attitude and energy! She had both. The salon will not be the same without her and I’m sure many other clients will feel the same way.
Hi Anne Marie,
As a former salon owner, we thank you for your kind words about Kristina — we’re so glad her talent continues to earn your trust and loyalty.
While many, if not most, of our front desk team are college students getting ready to graduate soon, we wish them wonderful things in their future careers!
We remain committed to providing an exceptional experience at every level of service. We appreciate your feedback and look forward to welcoming you back soon.
With gratitude,
Balance Salon
I like the fact that Bella, my stylist, was a great listener and answered all my questions regarding my cut and style. Also Aveda products are simply wonderful. Aveda as a company is committed to saving the earth and offering clean products. The salon is welcoming and comfortable, All the people I interacted with from the welcome at the front desk to anyone else passing by in the salon greeted me, offered to get me water or coffee, and you could tell people here love their jobs. I was inspired by the entire crew of staff members and will return on a regular basis, I recommend this salon.
Comfortable and professional
Amazing!!
Staff’s friendly attitude. Lauren, my phenomenal stylist always pulls me out of any rut feeling and transforms my day into something special. In my past experiences with other salon’s this one is the BEST.
Bella was fantastic! She was very informative and did a great job cutting my hair! I’ll definitely return!
The care and attention from walking in at the reception desk to Lauren’s treatment of my hair❣️
Maddie does an amazing job with my hair every single time!
My stylist
Lauren and the staff are always amazing!
Friendly staff, easy to make appointments, had a great experience. Maya is awesome!
The salon has very professional stylists. The staff is very friendly and helpful. The owner cares a lot about his customers.
❤️❤️❤️
Lorraine is amazing !
This team always greets me with a warm welcome! And I leave more than satisfied with whichever service I decide to do that day; being that a normal wash & style or something else
Friendliness of the shop! Great stylist !!
I love Lorraine. She is beautiful, friendly, funny and great with my hair.
I went to the salon for a haircut on March 22nd. After the cut, my hair didn’t look as I expected, even after the blow-dry. I asked if a quick flat iron could help reduce the frizz, as my hair looked better when I first arrived. My hairstylist, Maya, used the flat iron, and it did improve the look. However, when I went to pay, I noticed a $15 charge for the flat iron, which I was never informed about or charged for in the past. I don’t appreciate unexpected surprises on my bill.
The staff is amazing, the place is clean. Everyone was so welcoming.
Sierra is so friendly and professional, my hair is exactly as I wanted, even better.
I received so many compliments on the hair cut. I would recommend this place to all my friends.
Lorraine is amazing! Thanks, First name removed
My hairdresser, Christina, is very talented and kind
Great experience because stylist Mya listened to me what I wanted and made sure I was happy with the results
Maddie is the best, always!
Clarissa was great! She took the time to listen to what I wanted and really helped me get the look I wanted. The salon was also clean and the staff was really friendly!
Everyone listened.
Everyone is so friendly, the salon is beautifully decorated and very clean. I also love my stylist, she is the best!
Lorraine!