Customer Testimonials
Expert staff
Fast friendly and quality service.
The staff is Excellent!
Great service. Explained what and why was being done.
Friendly, helpful staff
Informative sales person. Bikes are of good quality.
Friendly service, workers seem professional in their fields. Always very fast service for how busy it is.
My favorite bike shop in all of Lake County.
Good selection gear and accessories. Liked ordering online from items on-hand in the store.
Very friendly, capable people..
Nikko is very knowledgeable about the bicycles and listens to his potential buyers. The test ride sealed the deal. We left with a bike that was fitted and ready to ride.
Great service assembling our 2 adult tricycles.
Unlike most of the local stores that have kids as mechanics, the mechanics at your store are top notch professionals. After I took my Domane in for the first time, I'll never have anyone else work on it again. Also, the entire staff is very friendly, knowledgeable and helpful. It's a little bit of a drive from Arlington Heights, but it's definitely worth it.
You keep quality bikes and components in stock and your staff is very prompt, friendly and knowledgeable.
Very professional and personalized service!
We were unable to get the tire off the rim. I was very grateful that you were able to send a van to pick me up with my flat tire. This was such a help and relief. Douglas was the van driver. He was very helpful and friendly. I don't know the name of the man at the service desk. It was Torsten and another man. They were also helpful and friendly. They were able to get my flat fixed in a matter of minutes and I was on my way to finish my bike ride. Thank you.
The staff at the Trek store in Highland Park is what sets them apart! I have trusted the shop for 5+ years, and they were my go-to shop when preparing for the 2025 Ironman World Championship race this year!!
The sales lady was nice and vary knowledgeable
Friendly and helpful staff.
Great customer service
I recently visited your store and was immediately welcomed and taken care of. I had a serious issue with another independent business that involved picking up my bicycle, and your team stepped in to help without hesitation. Multiple staff members assisted at an extremely low cost, and most importantly, the work was completed right when I walked in—the sense of urgency was incredible.
My bicycle means more to me than any other possession because of the health and happiness it brings. I used to live near your Highland Park location, where I've visited for DEXA scans many times and even purchased my lighting accessories. I was thrilled to learn that this is a family-owned business run by your two daughters—I can't say enough about them. Their sense of community and willingness to help is truly outstanding.
Dwayne, in particular, was fantastic. He quickly identified the issue and fixed it with laser-like precision, all while maintaining a relaxed and reassuring demeanor. This gave me the confidence to confront the previous vendor, who had misrepresented their services and failed to replace the chain, leaving my bike running worse than before.
We're in difficult times, and I don't understand how things can turn so ugly, but experiences like this restore my faith. I'm still conflicted about how to fully resolve the issue with the other vendor, but your team's support made all the difference.
Thank you again—keep up the amazing work!
Best regards,
First name removed
Casey responded in a manner that was exceptional. His repair work and rapid response on Saturday morning was essential for our Michigan bike trip to move forward.
It’s great to encounter someone who understands the importance of customer service.
Well done!
Staff is very knowledgeable, friendly, and work with you to make sure you’re satisfied.
We had very personalized service and the sales representatives worked with us to find the perfect bikes. Excellent business!
Associate was very friendly, informative and patient with me
Custom bike fit was great. All I needed and more.
Great service from qualified mechanics
Only provided what i needed
Good service
Quality products for cycling.
The staff at Zion Cyclery are always happy to help out. I came in this time with a couple of very simple needs for my bike. Nonetheless, Nikko helped me out on the spot. I was in and out in less than 20 minutes. I also appreciate being recognized as a returning customer. Thanks Zion!