based on 21774 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease of Use
Long standing asociation
I think the main reason I am so happy with our association is because when I am having trouble, need assistance with tech or I just bumble myself into a corner, I can always reach out to the help desk and get the help I need.
Please keep the "Classic Option" when viewing a listing and sending them to my clients. I use less paper and my clients seem to like the layout better.
Everyone always help when I need help. Very easy to access. The website is easy to navigate. There are numerous classes to take. Thank you for all you do!
customer service!
Been a member for over 30 years
Your fees are ridiculous and once again trying to sneak that voluntary contribution just shows me how your always trying to gouge everyone.
The variety of training options from Zoom, in person. The trainers are all well versed and experienced.
Access too many services and safety and security service thru Forewarn
good service to the agent base
The people who man the phones always go above and beyond to help.
Prompt attention to issues.
Being member for 30 years speak for itself! Very informative and alway helpful.
I have worked at of America's best blue-chip companies like Duracell, Gillette, Sylvania & P&G and Mainstreet's customer service is the best I have ever dealt with. Your people are well trained and have great attitudes when trying to help Agents doing business.
In my experience, Mainstreet has been at the forefront of industry changes, technology upgrades and overall support services to help Realtors do their best. I enjoy in person continuing education and I am a licensed Illinois real estate pre-licensing instructor so this in an added enhancement to my skills and services.
Terrible idea to charge a $5 fee to pay our semi-annual bill when using a credit card!
I appreciate the MLS tools, education, and member support that Mainstreet provides. The resources and training are helpful for my day-to-day real estate business
Mainstreet has always provided me with exceptional customer service!
Always very responsive and knowledgeable.
Love it
I would like to see more classes at the Tinely Park location.
I live closer to that location, yet most classes are not held there.
Great instructors, Mainstreet is always first in education offerings, and ease of the website.
Your “hearing boards”for complaints is very biased and unfair. I was fined an outrageous amount of money for a first time ever complaint in 35 plus years of being licensed. I look forward to removing my entire company from Realtor membership now that the real anti trust violation of forcing Realtor dues in order to access the MLS! Should have happened 25 or more years ago. You do nothing to help us except money grab when we are struggling in this low inventory market. Shame on you! Can’t wait to leave Mainstreet.
I would recommend Mainstreet Organization of Realtors because as a member you have so many benefits, for example, live trainings, on demand, CE classes, Designations, Certifications, events for all to enjoy. You get the guidance you need all through your career. New agents who have no guidance at their brokerage, please take the time to get involve more in the association and grow your career yourself.
Support and guidance to the members and a sense of belongin to an organization,
Proffesionalism and access to education
Great service they are always there for you . Thank you
You always get a professional response within a short period of time.
Support, responsiveness, value, events
Great educational programs. Friendly professional staff
I loved the training schedule and the online choices that was available live. The level of expertise and great personality exhibited. The ability to ask questions in real time and built a schedule of classes needed. I am not ok with what is being offered and when. The old schedule had at least a month ahead.