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19622 ratings.
based onWhat our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Training classes. the professionalism and availability of the instructors and associates.
I don’t see the benefit at all. What am I even getting for being a member. You are not lenient with payment. No resources for new agents . And I’d there are they are not easily accessible. This is so expensive and for what ???? What am I getting ? A mls and a background check apps. I’m real disappointed.
Very professional and friendly. They go out of their way to solve any problems you may have.
Always there to answer my questions and help with issues.
The entire staff at Mainstreet is extremely helpful and courteous, with prompt assistance and answers to questions. Excellent educational offerings with very knowledgeable instructors.
Always very helpful
We are required to be a member, for which we pay large fees. Not sure what you do for us.
All are very knowledgeable and very helpful.
Quick to solve problems or find answers.
A couple of things bothered me:
While overall the class was good, I thought that the class lacked substantive information about the potential for dual agency with regards to buyers claiming they are not working with a buyer agent and then asking the listing agent to not only show them the property but also to basically perform buyer agent duties--theoretically for zero compensation. While I think it's possible that many buyers will ask their attorney to negotiate for them, who will then attend to inspections(s); workmen(possibly); lender (possibly)?
There are enough pitfalls with dual agency--this potential new legislation is rife with expected and unexpected circumstances. There was some discussion on this but not enough.
There were some legal questions that were not fully/accurately answered. Maybe Chris could refer agents to the attorneys we often recommend to our clients?
Also: Toward the beginning of the class I asked a question anonymously because I was given that choice in the chat box. The Instructor refused to answer my question or issue CE credit for someone posting anonymously. NOT fair and also pretty disrespectful. Please remove that possibility from the chat feature if respondents will be chastised for using what is offered.
There is a lot of confusion about the practical realities of this new commission structure. Outside of this class, one of our brokers proclaimed "It's business as usual, folks." I disagree with that statement.
Easy to work with.
The association is great for all sorts of resources at my fingertips the staff are wonderful whether I am in the office, on the phone or online through chat I get immediate response and answers to all of my questions thank you
I love the training and the trainers
Support provided and can tell everyone genuinely cares
Mail Broker Realtors their invoices vs emailing because TECH CHALLENGED Realtors often
have their invoices go to SPAM/JUNK folders and incur $ 30 late fees EVERY YEAR.
Jessica was kind enough to LMK that I could receive a Test Msg reminder when invoices are due so I requested to receive Text msg reminders. She was very patient in explaining everything!
I like that I can go to Mainstreet website and see how many hours I need to renew my license as a realtor.
Everything! Very responsive when you have a question, great educational offerings, professional standards is terrific, etc.
Fees are high in relation to value added, would be nice to have continuing at courses included in the current fees
I love Mainstree
You disappoint me and a lot of other REALTORS by allowing weak listing companies to dictate policy that is not in any way helpful to us as a real estate community but is in fact only a benefit to companies that do not like competition from stronger companies therefore try to limit them with your assistance. For instance, why am I not allowed branded photos in MY OWN LISTING? This was not an issue in 1989 when I started selling but it has been made an issue over the years. WHY? If my company has the listing, then why should the main photo not be allowed to be shown with my brand and contact info? Because the other companies want to showcase my listing on their site? If they want to advertise my listings on their site then they should deal with it showing in plain view that this is my listing!!! If they do not like this, then they should recruit and hire stronger listing agents and get more of their own listings to highlight on their websites.
This is one of the many BS rules that we are forced to live by that are of ZERO benefit to me as an agent that has faithfully paid my dues for over 34 years!
Ask around - most of the strong listing offices hate this rule with a passion. But you are too busy trying to appease the weak companies out there to really care about us.
Every time I have a question whom ever I’m speaking to is polite and patient 💕
Easy accessibility Nice people. Great instructors
Great Responsive service. Friendly. ALWAYS able to help
Helpful, Knowledgeable and Courteous, Professionals.
No Problems currently excep the big scandels we have had to explain and the commissions that we have to learn how to explain and figure differently. Just more to take us away from the actual selling of real estate.
Appreciate the great service and education offered.
Love it all!
The fees are too expensive. Somehow you need to reduce your overhead.
The dues are kind of steep but you guys offer a lot with them. My biggest problem is how you collect the fees. Why can't you come up with a monthly payment for people instead of a big one right before Christmas? Some of us are new and struggling in the industry right now and we don't have it like that. Some people might be putting themselves in a bind just to pay the dues to be able to keep their benefits. Either you don't understand or just don't care.
As always, thank you for going above and beyond with your assistance.