based on 21445 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is an odd question. There really is no reason that I would recommend Mainstreet ....it is just the umbrella group we use.
Every thing staff is courteous and helpful
I appreciate that the Board has a Government Affairs division with representation locally. I have personally called on Tom Joseph numerous times this year, and he has personally become involved at the transaction level running interference between me and the building departments of more than one municipality. Tom is highly knowledgeable when it comes to the local ordinances that affect our business and the lengths to which the municipalities can -- or cannot -- go. His assistance was directly responsible for numerous sales that otherwise would not have closed due to municipal interference.
No disappointment.
dues are extremely high and what we get for them does not equate in my mind
As a Realtor I don't have a choice but to join Main St. I also don't like how the non-realtor members use the roster info or listing info to contact agents and or sellers. I am not saying you are not doing a great job. I just don't like being contacted by Loan Officer's that I have never met or from an Alarm Company offering me an incentive to convince my clients to activate their alarm.
Clear, and easy to find information. I appreciate the support!
Hold costs down
Prompt attention
Fees are high and you add Rpac fees to dues. They should be separate.
Excellent Service.
Reminder calls and the fact that Mainstreet due are not high like other organization.
I like the classes provided and the site is easy to navigate. Plus there is always someone to help you when you need it.
sent me to billing where I was put on hold - then asked me to leave a message which I did, and did not hear back for over 1/2 hour, so called back, and then was taken care of quickly.
I love our association because anytime I need something whoever I speak with goes above and beyond to assist!!
available resources
Location is fairly close to where I live, which makes it great to attend live classes (Downers Grove location). People have been very helpful with questions I have had as a new agent. Website is easy to use with all the forms I need (which is much harder to find on MLS) and making payment is easy to do online. I also REALLY like and appreciate the Phone call reminders regarding bills that are due on my account b/c I rarely check it. I have not paid a bill late b/c of it! Thank you!
Get back to me ... or answer my call.
Easy to manage my account.
Have our yearly dues/fees due in the summer months when business is peaking the most. It's diffcult when it's the holiday season.Thanks!
The association is always striving to improve the services they provide their agents. I feel comfortable going to them with any question or situation, knowing I will treated with respect.
The personalized and quick service from all the employees of Main Street.
Great association , you get anything you need right away! Your questions are answered as soon as you ask! Proud to be a member!
not much
Too expensive
I don't use them any more. I did like the training & the store
You always answer any question I have and are very professional.
The client emails are not user friendly and I have many complaints about the view of the properties from the clients. Not sure if this is something that can be looked into but it isn't very good.
The home site is great and the support is always very good. That is my only complaint.
Easy access to forms and information on website
The web site is user friendly and easy to navigate. The only possible improvement that comes to mind is the payment process, which appears in legacy style.