What our members think of us!

I rescheduled my welcome to Mainstreet class and was still charged a “no show” fee. I called to reschedule twice and your office sill charged me 2 $75 sessions. I never had these issues with CAR after being with CAR for nearly 11 years.

Why are you reading your time on this. There are really no choices for us. It all comes down to the forms that you provide in order to keep us legally sounds.. That's what you need to review and ask about.

FEES ARE TOO EXPENSIVE. SHOULD BE BASED OFF COMISSION EARNED NOT A FLAT RATE. NO KNOWN BENEFITS. ZILLOW AND REFIN LET ME RUN COMPS AND I CAN LIST PROPERTIES ON THE SITE FOR FREE.

Hi, I completed my continuing education (ethics), turned it in the day before it was due, and was disconnected from all my services, anyway. I was dealing with an extremely sick mom who had just had open-heart surgery and we were still in the hospital. Thank God I'd cc'd my office with the certificate of completion when I emailed it to Mainstreet. My office caught it and had them turn my services back on sometime in January. I have clients or prespective clients on automatic email, not a good look for me.

Rencently, within the last couple of weeks I needed to use my Sentri App, and it didn't work. I thought it was something simple, but it wasn't. My Sentri App had been disabled since Dec/Jan. I was embarrassed to no avail. I had to get this straighten out to go back the next day to show the property again, I was embarrased to say the least.

The next day I tried calling many, many times, and left only 4 or 5 messages but never received a call of appology or anything, still haven't till this day. I'd called about 15 or 20 times when I decided to call and pick a random name from the employee director, finally, I talked to a Jennifer who was able to restore my services after months of being wrongfully disconnected. I'd been showing but hadn't needed it until that day. I hope this helps, and it never happens again to anyone. If I'd owed some money Mainstreet would have been all over me.

Always

The most recent dues announcement seems to have been missed by me (and almost by my broker). I do feel that there are way too many emails sent to me by the various Realtor associations, Realtors and affiliated vendors that I sometimes find myself deleting them without reading. The one area where I would like to see more emails is in notifying your membership about upcoming dues, fees and renewals.

Online is easy to use

Customer service is the best!

Very organized and always open to listen and help!

You do not listen to complaints and resolve problems within the system. ie, the PLN is the wildwest-lack of information, no pictures & no organization. Agents do not follow the appx. sf rules for attached and detached homes. The MLS information cannot be trusted.

The service, information and support that you provide.

Timely and professional services.

I've always had a great experiences when dealing with Mainstreet.

The price. More events closer to home.

I love the instant responses when I have a question!

hi there,

I've been paying penalty for the pas due membership fee for a few times, could you just send an remind email for that ? Other than that, everything is fine,

Thanks!

First name removed

Education offerings, certifications, and support team

I never received my semi-annual bill, so when I saw the late fee I was very upset.
I spoke with a very nice lady who resolved the problem, but why Mainstreet waited until
the date it was due was beyond me! Then, it took several hours before I was connected with
a real person to talk to.

Mainstreet has built such a strong presence in the RE community with a variety of activities and many opportunities to network and mingle with fellow Realtors.

You cost to much, for nothing

Training

They are there for you whenever you need anything!

They’re always available to answer questions. I also like the number of continued education classes offered and the variety of methods whether you want in person at the board or virtual. They make it convenient to fit my schedule. I also feel like they keep us informed on market conditions and changes to real estate laws.

availability and training/classes offered

The people. The classes, instructors, the assistance provided when needed.

This is a poorly phrased question. It's impossible to answer this question having no frame of reference regarding other Real Estate Boards.

Too expensive

There are too many levels of realtor associations. We should not have to pay you for anything. We can rely on IL NARvor national.

Give better warning before assessing late charge.

Services offered and help with when needed