- Phone: 630.324.8400
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19985 ratings.
based onWhat our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, knowledgeable and kind every time I call…particularly if I need support
THANK YOU ALL…Name removed
Response to questions or concerns.
courteous
Always ready to help with any question or situation.
Seemingly discriminatory based on race.
Full service association. All are great!
Provided training materials and updated status of information on realty market.
Why?
Waste of money, if there was another way to access the MLS you would lose me and, I believe, most of your members.
I seem to miss opportunities for classes or remote learning. Offering free skill improvement classes would be nice too. I feel like we pay quite a bit to be part of the association and then extra to be in the MLS and its really just a designation for me. I don't get anything
"extra" out of it like free classes or leads. And I those things are available, I certainly don't know about them. =(
Education,
Very efficient
The professionalism, courtesy, knowledge and quick reponse.
Customer service is awesome. I am always able to get the help and answers I need.
Helpful
Keeping us relevant with systems and services that are in step with current technology.
Quick responses to problems with knowledgeable staff always
Excellent, very organized organization.
Access to various real estate resources and education
The association is very professional and extremely helpful.
I truly appreciate all your efforts.
When you have a question, always friendly and get you answers. I can't say enough about the people who work at our association.
I like that every time I contact the office by phone, if someone does not answer the department, I always receive a call back. When they call back, they are very informative, have the information I need, or can direct me where to find it.
I also appreciate the automated "dues" reminders, by phone. I don't always look at my account when I am on the MORe site, so Thank You Very MUCH.
staffed
Communication
I'm actually a newer agent. Licensed in 2020. But whenever I would call MOR, Patty has always been consistent in offering correct information. So if I ever need ANYTHING, I'm calling her. I also like that it feels like it's a small office, even though it probably isn't. The customer service is awesome and makes me feel like they know who I am, when I'm sure they don't. :-)
My husband is with CAR, and when I need to call them on his behalf, I NEVER feel like this, AND, I get conflicting information if I'm asking a question, which is very frustrating.
There is a concerted, ongoing effort to improve services. Good communication and response to member concerns
Courteous, kind &Prompt
Staff is extremely helpful, activities are many, features of membership included offer great value! IT services are very helpful.
Responsive and helpful
Your staff is always helpful each time and directs me with what I need.