What our members think of us!

Friendly people

Prompt, professional, friendly service.

Always ready to help with information in a friendly and knowledgeable manner.

I dont like the fact that you continue to include voluntary fees into the invoice and I have to manuever my way around to remove them. very deceptive. !

Vast amount of professional resources to help me succeed

When I call I generally talk to a live person! Also, the last time I called about classes I felt like the person was very helpful, that was not always the case in the past.

Twice I attempted to enter Membership info online and tried the live help, which told me to call Membership, got voicemail when I called two staffers in that department, then emailed it to Pat O'Brien as a Word attachment, who responded by emailing me a blank form to fill out.

Frustrated with trying to get help online and over the phone, I drove 20 miles to the office and manually filled out the forms and turned them in with my payment, then waited for Ron to come downstairs. Interested in building a database of Mainstreet Members, I had informed Ron of my interest, and he told me that a hard copy could be printed out, or I could order an Excel spreadsheet for $50 more. The first option is incredibly labor-intensive and free, while the latter would take a minute or so to send as an e-mail attachment and we're charging Members $50 for one of the assumed best benefits of Membership: Networking.

Undeterred, I opened Ron's email, which contained a link to the login page and no instructions. When I replied, asking what to do and where to go, the response I received was, "It's on the page I sent you". I've left a message for Ron via email and voicemail and am waiting for a call back.

I am absolutely astounded that we treat our internal customers in this manner.

The Education Dept and their variety of CE classes is tops. Your staff is very gracious and ready to assist in any way they can. Keep up the great work.

You are responsive

CONSISTENT SERVICE.

Make sure we all have the correct information in the system so an update request yearly.

Very supportive and do a good job of communicating

I left a message last week and no one has called me back. I just called again and left another message. I hope I get a return phone call and answer to my question.

You are professional and knowledgeable. You have been helpful with any questions I have.

Smooth, always full of information and up to date

I needed some personal attention this morning with paying my dues and had to speak to accounting. She was quite helpful. Nice to know I can speak to a human being and not a maching.

Quick efficient accurate service.

Professionalism,Programs,Posture

ability to find what I need online - documents, etc.

Personal attention and quick help whenever I call. Nice to talk with a human with a personality!

The support and continued education. Customer service is friendly and fast.

Commutation

You're there when needed.

Dues are escalating repeatedly, the service does not warrant these increases. Most information can be obtained on line free through various means, and sites that other website use the same information as enter on line by members, and they give it freely. Why do these sites give a pass by the same organization that agents pay dearly for? Is the organization getting fees for this information? It is not about exposure of listing.

Always attentive, responsive and on the ball with even the most seemingly unimportant requests. Extremely professional and always reaching out with new opportunities. Fabulous! Thank you!

Everyday updates, always on top of everything

The people who work there

Your classes are always very interesting and informative, and your MLS is superior to our Wisconsin MLS.

Friendly & knowledgable

In the know and responds quickly.