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based on 21300 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service
I am very satisfy with the Organization, the stuff is helpful and eficcient, I would recommend Mainstreet to other Realtors.I have had nothing but good experiences. thanks, and keep up the good work.
Go back to mailing invoices as older agents do not use email to pay bills.
Education opportunities, quick and accurate responses for help requests, and opportunities for mingle with other agents.
When we have questions - Mainstreet personnel are knowledgeable and helpful.
Evrything
Always fair, professional, thorough, on time, helpful.
Always helpful and pleasant to deal with--great people working at Mainstreet. They make our jobs sooooooooooo much easier.
everything is online
website, good customer service
Service desk. Tech updates. Up to date raining and up to date communication.
Training should be offered in the late afternoon and evening. This would allow more people to attend.
Any questions or concerns I have they are always answered promptly.
Great customer service
Lot of programs and educational opportunities to help grow our business
Convenience of use and availability of forms
Moving from Arlington Heights.
ALTHOUGH I AM A NEW REAL ESTATE BROKER, I AM FINDING THAT THERE ARE LOTS OF EVENTS AND TRAINING OPPORTUNITIES.
Excellant service staff polite knowledgable quick to resolve my problems.
Very responsive and helpful
timely, efficient, friendly, all good - So Far!
I am a newer member so I do not have a lot of experience with Mainstreet yet, but the service I have received has been helpful and friendly.
The people! I usually deal with the Downers Grove office and everyone I have ever spoken to there has been helpful and professional. I want to single out Cortney as stellar! She always goes above and beyond to help me.
Full dedication of the staff, extremely helpful and knowlegable
Quick and in depth.
Help always when you need or want it.
The education opportunities are awesome and the up to date information is spot on. They are always their for any questions and answers are immediate.
Thanks for being there!!!
The Market Conditions addendum (1004MC) for appraisers needs to be more user friendly. The appraiser should be able to hand pick the properties in this report. Currently the only option is to enter "parameters" and include all the properties returned. The appraiser should be allowed to drill-down in the results that come back from the parameters search and include only the specific properties that are "Her Comps" in the final 1004MC report that is generated by your system. This is important because the sales agents don't fill-out the listing sheets perfectly so broad parameters must be used first then sifted through to get only what is relevant. Your system already allows me to sift through the broad results and even select on the ones I want to use. It does not allow me to create a custom report from that information currently and I don't know why.
No, I'm very pleased with the organization.No Problem. I am not likely to recommend Mainstreet to other RE Professionals because they are already likely with Mainstreet if they are working in this area, or in their own organization if they work in another area, so it is a subject that is unlikely to come up.
Promptness in replies and knowledge