based on 21444 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Need better hours to accommodate all Realtors and not just Banker hours
I think the fees are just a little high, I don't do this full time so its expensive to maintain, not sure what other business charges this much just to keep access. Its crazy, you should take into consideration all the other fees we have to pay. The training class was very "new agent" focused. I have been and agent for 10 years and didn't need to be there. I had to take off of work, it should be optional or only for truly new agents. I had talked with someone there and explained my situation but they said I still had to, well If that's the case then make it relevant to my level too. Very basic info is not helpful.
I always find the staff to be very helpful and knowledgeable !
Quick Response Time. Did not have to wait for a call back or stay on the line forever
Services are good but getting too expensive.
The only time i have interacted with your organization is when I needed help paying my dues so I can not comment
Very helpful and professional.
You are always trying to take our benefits away or fine us or let for sale by owners use our the MLS. I am still waiting for confirmation that you charged my $195 so that you do not shut me down on Oct 3
I like the personal tutorials they do for our office on new products that are available.
Everyone is very helpful.
Tools and communication.
How cast the services are
I did not get an email notifying me that the dues needed to be paid.
professionalism, high quality standards, providing information and tools to help the Realtors advance
I left a message over the weekend and did not receive a call back.
MORE has been my association since 1989
All forms should be able to get straight from mred. Should not have to go looking for it!
It is not that you have disappointed me. I can't imagine a circumstance where I would recommend Mainstreet. It is a given isn't it? As far as I know you are our only choice. One thing about the entire industry I would comment on is that everyone is offering similar services to us, similar contact management programs, search programs, etc. To learn them all and to pick the one we care to use is so time consuming it is unimagineable. And all the services want us to pay them. It would be good if we had one service that supplied all. Many of the upgrades we receive take more time to learn than the return on value we get. The industry on line is almost out of control. I also wish that our listings were "ours" not given to trulia, zillow, etc. Who then market them back to us or sell them to someone else. I fell all of this is out of control.
Provides everything you need in one location.
I ask a question, I get an answer. That is very important. No one says, I have to look it up, & I'll get back to you.
Offering all updated information
Have more classes in Libertyville
Zero benefits to being a member if you have to work full time to make ends meet. All you do is ask for money, then give it to politicians. If I want to make any political contributions, I would choose them myself.
Prompt response to questions
Friendly & helpfullness of staff.
You can improve on payment notifications. We are notified that dues are due long before we are able to pay but not notified after we are able to submit payment. Next notification is always past due. It would be great to be able to choose the amount of reminders we receive when payments are due or just have several reminders so account is not pass due.
Accurate, professional service.
Easier to navigate website
Easier way to monitor designation course tracking
always available when I have a question and I always get an immediate response.
ease of use, value, and availability