- Phone: 630.324.8400
- Visit Website
based on 590 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly & helpfullness of staff.
You can improve on payment notifications. We are notified that dues are due long before we are able to pay but not notified after we are able to submit payment. Next notification is always past due. It would be great to be able to choose the amount of reminders we receive when payments are due or just have several reminders so account is not pass due.
Accurate, professional service.
Easier to navigate website
Easier way to monitor designation course tracking
always available when I have a question and I always get an immediate response.
nothing in particular to disappoint but also nothing that really stands out either
Prompt call-back, courteous Jennifer, and very helpful
Everything...I like, but I'm not a realtor, an appraiser.
I spoke to two representatives September 28 regarding the MLS fee, requesting first to waive the late fee, and if that wasn't possible to pay the original amount and the late fee 10/1. The first response was a flat NO. I requested to speak to a supervisor and was given Cristy who told me about the "two year rule" after receiving a flat NO from her as well. I felt as though this information was delivered in a rather callous, insensitive manner. Most of my regular bills allow a grace period BEYOND the due date, and if this is OUR "Organization" there should be something similar. As a matter of fact there shouldn't be a late fee for the members at all!
The association offers many events as well as training/growth opportunities.
Fees are getting to high
Extremely nice and client focused.
Sometimes when I call in for help, people responding have a bit of an attitude. It's better than it was a few years ago, though.
Always very responsive and helpful
I don't think I would even discuss this with any agents.
Great service!
I like the location, however as long standing member I very unhappy that for the first time I was charged a late fee due to my oversight of the dues being due on 9/28. My husband is dealing pancreatic cancer and our finances are very tight and I really overlooked the dues.
Cost and support
The resources that Main Street gives
No question is considered stupid (even if it is) by your staff!
We seem to be a lot of dues but do not receive much for it. Our retail store to purchase supplies is non-existent. We go to Heartland to buy what we need.
They are well organized, quick to respond and very professional.
No follow up when report anonymously bad information on listing data. Too many agents are failing to complete listing in a manner that properly reflects the properties amenities or simply have bad data.
I believe the organization is too "fee crazy". I have been a member about 11 years. I have enjoyed the service and have not experienced any issues or complaints from the public or M.O.R.E. I remain a sole proprietor, as I do not want any issues with employees. Here lately, I've received e-mail indicating: 1.I will be fined $100 for Office registration ( not received) and a $25 fine because payment was not received. I complied with BOTH in the required timely manner, but it's my understanding there are contentions that neither was received. I will contact M.O.R.E to discuss the matter. I do not have an extra $125 to give M.O.R.E
Excellent customer service,
Always kept up to date with what's going on through emails.
Charging late fees.
very helpful
excellent time to follow up on everything
Prompt response to questions