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based on 19985 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Just a great group of people. So very helpful and polite/friendly. Terrific classes offered also.
There is no activity between the board and membership. There is no local leadership in the northwest suburbs. Now you want to not give membership a voice or a vote, by changing by laws. Horrible.
Brilliant staff always give me satisfy answer at any time
Technical Support
Prompt and very effective.
Keep remembering that you represent us.
Your process of transferring agents is ineffective. There needs to be a cross reference once you receive an activation and deactivation notice from brokerages. Recently, MORe transferred me to my new brokerage but once the former brokerage sent in paperwork to transfer me, my account was deactivated and it happened over the weekend when there is no one to contact. This put me out of business for two days. No apology or waiving of a fee was received.
The friendliness and feeling of belonging you have when conversing with Mainstreet.
I asked the question about sentrilock via email and got response within two minutes. That's how the great service looks like.
Knowledgable and professional staff -- best resource I have for all things real estate. Whether your question is in ethics, education, or regulation, Mainstreet has all the answers.
The board is very helpful and receptive to all situations I have brought. I did have to go before the directors due to an unfortunate Sentrilock situation and was terribly disappointed at the unprofessional manner in which I was judged and fined. I am not sure I know exactly what I would recommend in this situation, perhaps a little more transparency and less authority when being assessed by peers.
Can only comment on what I need. I find the materials current and useful.
I'm newly licensed and do not have enough information or experience to respond either way,
Keeping members up to date on changes in the market and changes to the laws.
Always there to answer all my questions. Whenever I need help they are right there.
The training/education opportunities
Absolutely does a excellent job. Prompt handling of question or concern in a timely manner
If the inquiry needs a phone call back to me, the return is just as prompt
Always pleasant no matter what time of day you call
Very responsive to member problems.
Professional, efficient and effective!
Easily accessible information online, especially with the open field search bar, when we don't know where to find something
Everyone is friendly and helpful I appreciate that
Caci Bernard has been very responsive over the past (more than a year) it took me to finally be able to sign up for the board. She explained everything very efficiently and quickly.
Mainstreet is very dedicated to our success and has comprehensive programs. All new brokers and probably many seasoned ones should take advantage of the available opportunities to make us better, more successful and more profitable at what we do everyday.
Answers can be found quickly by logging in to Mainstreet site anytime day or night. If additional information or explanation is required, a quick phone call gets you to the right person to answer your questions.
Very friendly and accomodative
Great service
Everything
Knowledgeable...friendly...responsive...
The staff is always very helpful and professional in assisting me with my questions.
Always very helpful, patient and friendly with my questions.