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based on 21300 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is friendly. The website is easy to use and navigate. The board communicates very well with it's members. I highly recommend Mainstreet!
Not happy with my experience s.
Recent one..
Bad experience with the call I made last week and it's been a week did not get respond to my email
It's accessible and filled with resources to help Rrealtors do good work.
everyone rocks!
Prompt responses to my emails.
I love it all
Our association offers top notch services, and always keeps us (members) in mind. Love being a Mainstreet REALTOR and taking advantage of all the tools offered to better my business; my favorite being Photofy, SentriLock and Forewarn.
Fees too high and too frequent.
You answer my questions and help me stay on track with education. Thak you
I like how they try to have programs to"support" the membership. I have to say the personal are and to not appear eager to assist... They do assist but some seem like I am " bothering" them when calling them.. . .although your office has a "tough" role to follow because MRED is extraordinary at their pleasantness and professional assistance.
Very friendly and always willing to help.
An irritating website that does not easily allow a user to remove voluntary charges. That reflects on Mainstreet
I came from a smaller board so I'm blown away by the many options and resources available to me. I'm new to Mainstreet and still learning my way around. I'm thrilled to take advantage of all that's available to me. I wish I had some of these tools when I started the business 18 years ago.
Fee's are to expensive
Spam; ridiculous fees that are ever increasing; spam
As an independent owner and managing broker, I’m on my own in trouble shooting or resolving complex matters moreso than working for a large company. The resources I receive at Mainstreet allow me to run my small business. MORE provides excellent education, forms, access to RELA, the Code, and other regulation as well as always taking my calls when I have questions. I couldn’t do this without Mainstreet and their sharp knowledgeable staff!
When these are ready for payment. Do not automatically add in all these other funds and donation groups. If the individual broker wants to donate or give money to one of the RPACs, let them do it voluntarily and not have to work a system that doesn't easily take it off before payment.
Help and assistance with the MLs and rules and regulations
Only really hear anything when durs are ready to be paid.Other than that nothing
I just feel that in light of the NAR settlement and the additional charges (a public awareness fee= BS) that members had to absorb is ridiculous. I believe there should be a call for transparency and accountability for the fees collected from members and what NAR and associations actually do for their constituents. Along with the NAR caving to the settlements and the fallout of all the policy changes to our profession has had to endure it is now a time for the tables to turn and for them to be in the hot seat. I believe now is the time that the representatives that have failed to do their jobs representing our best interests and that they should be held to the fire. An outside entity should review and restructure their practices and policies that clearly did not and have not worked. I get emails of classes and podcasts. In the light of AI and social media, is an association collecting $695 really necessary? I have no problem contributing to the MLS but what exactly does the Main Street do for me? I shouldn’t have to be required to pay for classes that I don’t want, unless they can be applied toward my CE. No lock boxes are included. It’s a racket if you ask me….then on top of it all on the mobile app there is no way to remove the “optional” fees $20 rpac and $5 for some other fund…no thank you. Of course you make it difficult to remove. NAR and any of the local associations have lost the trust of its members and it is only a matter of time before there will be a lawsuit pending against your practices against members.
Costs have increased significantly.
The dues you charge are ridiculous. They keep going up when real estate sales have gone down. Where does this money go from all the agents. Overcharged. Use to be $400.
Pick up calls, and return phone calls
I like the abundance of forms.
Lower your fees
Dues are not worth what we pay into them, at least not on the state level and certainly not at the national level.
NOTHING with any campaigning or political slant to it should be a forced 'contribution', ever. Including 'R Voice'. There isn't enough 'voice' for the 'regular' Realtors at any level. It is all slanted toward 'major investors' who basically BUY their influence. Literally the most corrupt aspect of our modern (if not always) political landscape is the imbalance of money buying power for the few and the needs of the many (let alone the will) being usurped thusly.
We all don't want to have to run for office (or simply cannot, due to life events) within the various levels of board just to not get steamrolled about choices, or have the organization we basically have no real choice but to join, dictate which candidates 'we' support, including, but certainly not limited to, everything from local state-level people that are dirty and shady, but hey, they filled out some questionnaire so they get money, or the state office supporting/sponsoring the RNC nominating convention of a convicted rapist and felon.
Nobody believes our organization is unbiased in the least, but people at the least, no agents should be forced to pay for decisions that go against their own morality. I realize nobody there probably views it that way, but there are a lot of 'regular' agents, just trying to scrape by, who cannot afford to donate thousands of dollars just so they can be on Tv or suck up to somebody in Washington D.C. (because THAT has helped us SO MUCH).
The only thing, really, that has probably kept this aspect from becoming a lawsuit is that the middle-class agents or down don't have the money to file the suit.
There is a reason WHY so many agents are upset, and the commissions are a big part of it, but not the only part. Our dues...we are a huge trade union, without the actual benefits of an ACTUAL union. The Jedi mind trick that it is 'so great' to be an 'independent contractor', any mope can figure out that is only, 'great' for owners. The rest of 'us' would love some paid sick days, health care like normal companies, something crazy like vacation time...the system itself is already rigged, but paying dues toward things people don't like (EVEN WHEN THEY KNOW what the 'things' are) demoralizes 'us'.
Now...Mainstreet itself, isolated from the state level odd shadienes or NAR's catastrophically poor management (previous the current lady, at least), is really very good. The people there are helpful when they can be, they really are nice, kind folks. It is a shame they have to take cues from IR, which seems run by those that don't really represent the majority of the population, as much as maybe the geography.
Lastly...every board in this state should be pushing IR to figure out the taxes being funding so heavily for schools. Very few states use anything close to the formula we do, and it hurts us.
Illinois is actually really strong in a lot of ways. Especially north of I-80, east off 355. Yes, Chicago has crime, but statistically, per capita, not even in the top twenty (and most of the guns come from surrounding states with lax laws, so...). We are more educated and better trained than most of the downstaters that seem to have wrested control of IR. Stop supporting the Tax Board until they stop handing out waivers for rich white people up way north. As a board, we should (and maybe we do, so sorry, then) have people actively digging into the various potential solutions coming out soon to the public about this. We need to do what is right for the majority, not support those propping up those 'major investors' from the outside that hurt the majority of Illinoisans.
I know some of that doesn't seem like it is our exact purview. Perhaps not, but also, that is a bit cowardly of 'us' if that is our attitude. We KNOW the impact these things have on our clients. The MAJORITY of whom are not wealthy. It is hard to be proud of any group that isn't doing all it can to improve the world around it. I believe Mainstreet does want to do that, but I think sometimes they play it a bit safe, follow the leaders, and honestly, those leaders aren't always as forward thinking as the good folks at Mainstreet have been. Our Government Affairs folks, I'm told, work for state (IR), not our board. I don't like that arrangement, really. It leads to people that don't know our part of the world as well deciding things, taking our money and doing things 'we' may never have voted for. (Closed the loop...there...)
Who knows if these things are actually read, if they know who wrote them (I may get tossed if that is the case), or if any of what I said matters to anybody.
Every year we get these, and every year I ask about training, about how ConnectMLS still doesn't make agents list things without lying, where the money goes, etc. Never yet have things changed, really...except perhaps for the worse?
Whoever gets stuck reading this...first, ask for a raise, you've earned it.
Second, sorry for the rant.
Lastly...have a great day, stay warm.
There isn’t a lot of value provided for the cost. There seems to be a lot of additional charges for courses and other functions that I believe should be included in membership. The included options aren’t very robust.
how easy and quick things get done
As a local chapter of the IAR, Mainstreet has not done well living out their mission statement. Realtors and their clients are routinely impacted in a negative way with infringements on private property rights, inordinate fees and other actions by the various municipalities where we do business.
In addition, Mainstreet forces licensed real estate agents/brokers to join their organization if they want access to MRED data. This borders on collusion in my opinion.

Plenty of classes and resources. Easy to use website. The best Help Center any company has ever had.