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based on 19985 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Heather did not set up my class. Or return my calls
You are always available to help.
I always get my questions answered
I rate MORE a 10 but I have nothing to compare it to.
I would like somethings to change like clients being solicited when they put their homes on the market by all the moving companies and attorneys when they are under contract.
I truly appreciate the staff when they answer the phone, however sometimes they make you feel like why are you calling, being polite and friendly is important, even if those of us answering the phone are not 100%. Answer the phone with a smile will really make the other person feel excited. Most of the agents only call when they have a problem and I am guilty of this as well, we should show our appreciation to the staff and be friendly to those who do answer the phone. I say kill them with kindness. I say most of the time the staff is very helpful but sometimes late in the afternoon, the phone might ring a bit longer because it is close to the time to leave and no-one wants to get stuck on the phone when it is time to go.
But again, the majority of the time the staff and everyone are very helpful and pleasant to talk with.
I really don,t know what you do to help me. Any additional help usually comes with an additional cost.
Too many fees. I don't remember this fee the last several years. How can we budget when we have no clue when something is due, then the schedule changes? There needs to be a monthly payment plan available so we may budget accordingly.
Efficiency
Totally everything, Thanks for the good service.
I use your services infrequently as brokerage is not the main part of my business so I don't have any real suggestions for you. Most of my calls have been about Sentrilock and at times you have to leave a message and many times do not get a return call.
great agent support
👍
Whenever I call I talk to a person. If the person I'm talking to doesn't know the answer-which is rare-they connect me to someone else. Very helpful
Your fee's and services
I think you're doing a good job of keeping us posted and providing classes.
Great
Your responsiveness and "Can Do!" attitude.
Very helpful and happy to help.
the training and informative information
Extensive services.....excellent member care......wide range of options for career development
The Early Notifications of new events
Easy to contact, always get answers and results that I need.
Always friendly and helpful
There are always a variety of training opportunities and events for association members.
How the staff is so helpful when I have a question or a problem I am trying to resolve.
Tom Passaro Baird & Warner
Do not raise any fees.
too much, benifits/perks not useful
quick and courteous
The employees that work there are very professional and do everything to accommodate you. 10*
There is lots of education & networking available to its members.
when I call, someone usually answers the phone!