based on 21441 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Billing is tricky. There should be an explanation about how to remove unwanted “donations” from invoices.
The association and staff are very supportive and professional.
Bettye Kelly
Website is impossible.
Caci was wonderful; this score is not about the service experience with her.
I have not been a member for very long, but, I've had reason to call your office on several occasions. I am concerned that I am NEVER able to get through to a person...it's always a long hold period that eventually ends up with an automated messaging system asking me to leave a VM message. I did leave one, once. I never did get a returned call, so now I just hang up and don't bother. Today, I had to start a chat online to have the opportunity to finally talk to someone...it's disappointing and frustrating.
I have had wonderful service and help with my membership through Succeed with More
Helpful staff, education
I like the resources - available classes - contracts that are ready to be filled out electronically - call response.
It would be nicer if our association work against the municipality strict rules on their presale inspection when some municipalities just pick on every little item and should simply do safe and healthy only. It is very frustrating especially when representing bank owned properties thus they will fine us high penalties when we are not in possession and I do not believe it is fair. Palos Hills declare one property in tear down 10 days prior our closing and they walked in that property the first day we got it via sheriff's lockout and at that time they did not say a word about a tear down....that makes it completely unfair!
Offer more days for your "mandatory classes"
I have been on both sides of arbitration process now. I liked the way it was dealt with.
Reduce the cost for membership !!!
Good Services...
Quick and easy answer to my question.
Professional, Knowledgeable and Accessible
Everything is up to date with the technology.
Free classes and webinars.
Very helpful & always available when needed.
Great instructors. Hats off to Sandy Workman!
Everything! 👍
I love that everyone I speak with at Mainstreet is helpful and able to competently answer my questions.
excellent staff, fantastic educational programs, and a tireless advocate for the real estate profession and home ownership. Awesome work Main Street !
Regardless of the reasons I call into the office they always seem to be responsive and pleasant to work with.
Website's ease of accessing all my real estate forms etc.
Supportive, innovative and organized well.
The classes offered and the supportive staff.
The Jump Start training we had on October 16th with Lynn Madison was not good
Professional
Great Staff
Lots of Classes...
I can go and get all my needed forms from the website. Pay our invoices on the website, find out about the on-going educational courses, the annual Oktoberfest is cool, it is a very active association.
Make it easier to pay dues. I always have to hunt for the button.