Customer Testimonials

Chris and Michael and Ryann were so awesome. My four year old daughter gwen needed training wheels and a bike tune-up and they were super helpful and friendly. They told us about the where’s waldo game in store, which Gwen loved, and even let her help put a wheel on a bike for another customer (because my daughter was super interested in what they were doing behind the counter!). Overall a 10/10 experience, will definitely be going back for my and my husband’s bikes when they need tune ups.

Always a wide range of products , welcoming atmosphere, and efficient service
Mike did an amazing job on my bike fit having recently completed a longer ride feeling as good after the ride as pre
No chafe, no hand numbness
No soreness
Well worth it
Grabbed gloves on Friday for a quick easy spin

Super nice!

tifosi

Everyone was super friendly and you all discussed the plan with me in detail

Positive energy and focused dedication to provide full service. I'm treated like I'm the only reason for their being there, with Caesar and also my last two bicycle purchases

Chris & Ceasar are always a pleasure to work with. Both are very friendly and knowlegable

The friendly atmosphere and really helpful staff. The store is well stocked, and has more than any other place

Customer service was super friendly and knowledgeable.

I brought my bike in to get new grips fitted without an appt and was seen immediately. Fast friendly service👍👍

My bike flat tire was repaired so quickly and Caesar and everyone working in the store was so helpful and friendly.

Jackson is just fantastic ! Came out to our house in a Sunday to fix a chain that broke on our big electric bike that my daughter uses daily to get around with our two grandchildren on the back …
It was much appreciated….

Good selection of inventory and knowledgeable staff.

Everyone that works there is both knowledgeable and super friendly. It's always a great experience being in the shop.

Walked in with my front wheel; had a bubble in the tire. Problem diagnosed, new tire installed and ready to roll within about 20 minutes. Fabulous service!!

Knowledgeable friendly staff

Took my Canyon gravel bike in for service and had a great experience. Michael was friendly, knowledgeable, and took the time to walk me through everything. Top-notch service — I’ll definitely be back.

Stopped in for some suspension set up on my new Specialized Turbo Levo. Shop is very tidy and staff was very friendly. Chris the service tech very knowledgeable. He set the sag and damping to my weight and explained my specific components and settings. He then spent some time with recommendations for good riding areas. I really appreciate the time he took with me. I will go back for any service requirements. Great shop!

Friendly, very knowledgeable regarding their products.

Everyone is consistently awesome. Kind, knowledgeable, helpful….

Very friendly and helpful. I was in and out in under 20 minutes for a tire repair.

Helpful friendly service. You all go above and beyond. The whole place feels like home.

Friendly and helpful always !

Very friendly and competent workforce.

We had a fantastic experience at Mystic Cycle Center. The staff was absolutely amazing—so friendly, knowledgeable, and patient throughout the entire process. They took the time to help us find the perfect bikes for my daughters, making sure everything was properly fitted and adjusted. The quality and value were outstanding. We couldn’t be happier and will absolutely recommend this shop to anyone looking for a bike!

Welcoming and knowledgeable staff

Mike took the time not only solve my problem but saved me a lot of money in the process!

People, service, customer service.

The service and friendlywelcome, I had a problem with my bike on vacation on Cape Cod and 2 bike shops didn't have the time of day to even try to look at a gummy gear in Hub. Your guys fixed it i. 10 minutes. Thanks!!!

Thanks for ordering and fitting my roof rack and hullavator at a busy time of year. Everyone was very helpful and friendly