Customer Testimonials

Quick, easy, knowledgeable, reasonable, convenient, email notification that the repaired item is ready to pickup. What's not to like?

Knowledgeable and likable staff and always a great job on whatever is needed.
My bike is unique (a Watson) and a new SRAM chain ring for my bike was hard to find. But they tracked one down for me on eBay and my bike was ready on time! I bought my Watson from it’s creator who worked at Mystic Cycle Center before going on to designing and creating other amazing stuff. But even after he left and the shop changed hands we always buy and get work done at Mystic Cycle Centre. It’s our shop. We trust them and they always come through!

I had a bike that I had bought about 5 years ago had some dry rot tires and a rusty chain. The tech was able to get me back on the road within a couple hours.

Friendly staff, nice selection.

Great location, service and staff

Immediate, skilled and friendly service to get me back out on the road.
Much appreciated Mike.
Thank you.
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You have always sold me what I needed, not what you had on hand or wanted to get rid of. I apprcieate the concern for my needs, and really enjoyed when you did the maintenance classes.

Decent customer service friendly staff

Friendly and helpful staff.

It was such a nice surprise to walk in having to get a tire fixed and Chris said let me do that right now… That doesn't happen all the time.
Love this bike shop great people

The staff was very accommodating. They were very knowledgeable and answered all my questions.

Happy with the speed and packing of my Santa Cruz Stigmata. Thank you!

STaff is very knowledgeable and cusotmer focused.

Friendly, attentive, professional, fair/value pricing

Extremely polite and knowledgable team.

The service is magnificent: knowledgeable and friendly!

Service was great. Young woman (I wish I got her name) that helped us was very pleasant and helpful. Chris helped my son with a service and he and the young woman taught him how to correctly install pedals.
I thought it was great that they took the time to teach him.
We love the shop and will be back.

I do not live in Mystic. I live in Syosset, Long Island, NY; however, I bicycle from here through Mystic, Stonington, Westerly, Misquamicut, and Watch Hill every summer and usually have some reason or another to stop into the Mystic Cycle Centre. Although I find the prices a little steep (perhaps it's just that you only carry higher-end brands than I am used to?) I have always found the staff to be very welcoming and helpful -- even when I've stopped in on my "cheater" e-bike.

For me, Mystic Cycle Centre is about location, location, location. Although the old location was slightly easier to reach on foot from my hotel, the newer shop is still very convenient when I am either passing through or doing one of my daytrips out of Mystic itself. (It's also a great excuse to stop at Mystic Market for a crunchy cauliflower burrito!)

Friendly, knowledgeable staff. Good quality products, willing to order items if they don’t have what you need. Vested in the community.

I came down for a stem replacement and Michael jumped on the task and had it properly installed and and finished quickly. He also noticed the kickstand was a little short and extended that. I was in and out with two improvements finished correctly, fast, and cost-effectively. A customer can't ask for much more. Highly appreciated and is the reason I keep recommending MCC and coming back!

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Your employees are very helpful and courteous.

The products are always a great and reasonable

Staff were extremely knowledgeable and helpful, they definitely went the extra mile to help us out :)

Extremely professional and friendly. A pleasure to watch them work on bicycles of all types.

That they're local, relatively well stocked, and exceptionally helpful

The staff is friendly and knowledgeable.

Done quickly and for a very reasonable cost.

Very helpful and quick repair service

Always great service and bikes

Nice selection of cycling items for various cycling abilities. Staff are knowledgeable, helpful, and upbeat. Great customer service!!

Very knowledgable staff. Super helpful.