Customer Testimonials

Friendly and helpful staff

Very friendly and knowledgeable

So nice to have a local bike shop in the area. Friendly and knowledgeable staff make visits very pleasant…available to listen and learn what you’re looking for, answer questions and provide ideas and suggestions. That’s the type of customer service experience I’m looking for.

Very knowledgeable and friendly people!

Great service and products

The staff was very good
Dealt with an online / shipping issue & they were very professional - highly recommend !!

the employees are the bestest!!

It was great that the shop wanted to get the bike ready but also encouraged me to come by and pick it up if there were some days to ride prior to my actual date for maintenance. I took advantage of this option and they even called to remind me to bring it back a few days before my scheduled repair date. Thanks!

Always wonderful service , and very helpful

For starters, the guy who helped me find handlebar grips and shift cable for my ancient bike was wonderfully friendly, welcoming, and knowledgeable. The grips fit just fine, although I wish he'd given me the secret to making them slide on easily (turned out to be dishsoap), and so did the cable, although that repair is turning out to be a little more complicated than I'd figured from watching several YouTube videos. I'm still not done, but I'm confident that, if it proves beyond my pay grade, I can come in and your excellent staff will quickly finish the job.

Awesome to get a call and ask about anything you might need to go along with a bike being shipped out. Keep it up!

Quick, made me feel welcome. Provided options.

Friendliness and competence

Person who helped me was great. Went above & beyond to assist.

good service

Great Service. Cant recall the name of the employee but it began with a "C". He was very nice and helped me with getting my tubeless valves and sealant. It was my first time in the store, but I will be back. the vibe was right and I could spend all day looking at (and chatting about) the classic bikes hanging up! 10/10 No Notes!

Knowledgeable help, good products at a fair price.

Great service, thanks.

Chris was very helpful and nice

Everything is quality merchandise and your staff is well informed and friendly.

Ceasar was very helpful - tube prices a little high. I really like the vintage bikes hanging around.

Great staff!

Service was amazing. The guys from the Service department were amazing and very helpful. Highly recommend them.

I liked the care and attention from the staff. They made sure I knew what I wanted and walked me through every step of getting a new bike, they really took care of me.

I just bought my third bike from Mystic, Ryan helped me pick out the perfect electric bike to fit my needs, she spent time explaining why this bike would work and also recommended the extra safety features I needed, I never felt pressured to buy and I felt Ryan knew her bikes. Chris and Michael installed the extra lights and monitor that I wanted and explained how to use all of these extras, I know if I ever need anything I can always go to them to help me out, thanks so much for a positive, fun experience!!!

Really like the no pressure sales people, also appreciated Mike/ Ryan/Chris listening to me and understanding what I needed in a bike and geometry of the bike. By going to a gravel bike, I think I made out much better than had I gone with the traditional road endurance bike that I was after originally.

Friend and done correctly.

Friendly and helpful staff

This is my first time purchasing a bike through an online service. I had a really positive experience and the shop was super communicative. I will definitely shop here again in the future :)

Cheerful greeting, good feedback to inquiries, knowledgeable service and sales staff, professional service techs.