- Phone: (860) 572-7433
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Customer Testimonials
Staff are friendly. Changes my tire so quickly. Was in and out. Very affordable.
Friendly and not intimidating
Jackson was very helpful in getting my old bike back up and running.
Awesome bike shop. Excellent Quality service!
So impressed with your bike shop and with Chris Palmer who showed us all the varieties of new bike improvements. We live in Vermont but we’ve already decided that when we upgrade both our road bikes and electric bikes we will be buying them at your store
Friendly fast service. Very helpful.
This was my first time at your bike shop. I'm in my mid 50'S and I was looking to get back into riding bikes to help me get back into shape. I had done some research on my own prior to going to the shop and had some ideas as what I wanted to look at. I was very surprised at the volume of inventory you have for bikes on the showroom floor and supply of parts that were available in shop. I was greeted promptly by Ryann Fish when I entered the shop, and she asked me what I was looking for and what my plan was for riding. She has a tremendous knowledge of all the products in the store and really listened to me and explained to me all the options that were available. I couldn't be happier with the entire experience and professionalism of Ryann. I ended up buying a Trek Marlin 6 and the bike is everything I was looking for.
GREAT FOLKS GREAT QUICK SERVICE
Your service technical knowledge of products
My son (11) is new to mountain biking so we had lots of questions- thank you for all of your help!
Very quick turnaround on flat tire. Staff was great educating me on the various options in the e bike world
I admire how much this team cares and how deeply bothered this team is when something doesn't go exceptionally or without-a-hitch, especially to do right. I admire the way Chris Palmer stays calm, strong, and boundaried within customer conflict, striving to turn the experience around while also having the entire team's back. I value the strong and steady confidence he instills in a team of people through his presence and knowledge. I admire the passion this team chooses to prioritize through their careers, sharing that contagiously with the community. I value the power that our bike shop holds as a platform for betterment, connection, and wellbeing through endless tenants. I value how surreal it still feels, six years later, that this bike shop is ours, and more recently, that we get to share this bike shop and its joy with our son; similarly to the way so many families share the joy of our bike shop with each other. Ultimately, I value the magic of every major and micro moment.
Staff is stellar along with the services you provide; and your stock of merchandise is superb as well. Thank you Chris and staff!
Amazing Product line… Amazing Staff… Fuel Station… Amazing Service Center. Mystic Cycle Center checks every Box ✔️
I recommend going in to see for yourself 🚲
Good choice of products. Good service by very nice friendly people.
Great bike mechanics
Great shop
Love the friendly knowledgeable crew at Mystic Cycle Center. My Homegrown Schwinn Mountainbike gets well taken care of by these guys/ladies. I have bought bike shoes, bike lights, bike gloves, socks, etc and are all top-notch quality.
Great friendly knowledgeable service.
Very well done service and customer support.
Great personal service.
Great people, clean look of the store
Had the tires I needed for my son’s bike and they were knowledgeable about what I needed.
Very friendly and knowledgeable.
Staff is extremely helpful. Products are high quality and extensive selection for all styles of cycles. Thank you!
Everything was great for what I needed and came in for and excellent service thank you guys
Staff was very courteous, polite, knowledgeable and efficient. Plus the prices were reasonable
Fabulous and friendly service, excellent products.
Very patient and kind staff!
Got the job done quickly and correct
Personable, knowledgeable and quick (also reasonable.)