Customer Testimonials

Sales reps are very friendly, helpful, knowledgeable but not hard core pushing you into purchasing.

excellent service

Customer service is excellent, Chris and his team are very knowledgeable and their service is excellent.

We love working with Caesar! He’s so personable and helpful. Such a great employee and brand ambassador for Mystic Cycle Center!

The most honest, knowledgeable and respectful personnel you could ever ask for.

Chris contacted me to let me know that my one year free service should be done on my new Skitch. I brought it in and got great service. Ready the next day!

Excellent products and service. The staff is a great team of professionals who get the job done right!

Excellent, friendly service

Great selection of products but, more importantly, the staff is awesome! Chris Palmer and Elaine were fantastic. Both were responsive, provided great communication and followed through.

The folks at Mystic Cycle are friendly and knowledgeable.
We always have a good experience. There is never a worry leaving my bike in their capable hands.

The entire staff is knowledgeable and supremely helpful. i have been shopping there and recommending it to everyone who's looking to either get into cycling or just needs repairs to their current bike.

Love the reasonable priced used bikes.

The tech was knowledgable and helpful in all the right ways. Definitely deserves a raise!

The staff is super friendly and knowledgeable. They give very practical and cost conscious advise regarding work on the bike and upgrades. Top notch!

Whenever I stop into the shop, every employee is so incredibly helpful. I don’t ever hesitate to recommend Mystic Cycle to anyone looking for all things, bicycle 👍🏼

Mystic cycle takes the time to discuss what is going on and what needs to be fixed. They have practical good ideas. They have been my go to bike shop for decades

You are friendly and competent people who treat clients well . you do great work at a good price. you seem to be open when we need you even Sundays. Thanks for your excellent work and service Regards, Name removed

Excellent service at reasonable prices.

Loved the representative Ryan and the policy of ride before you buy . It will be something he always remembers he and his grandmother picking out his first big boy bike

Friendliest place in town.

Chris, Michael and Ryann are great to work with when shopping for a new bike or repairing a favorite. They go above and beyond to help and offer sound advice.

Bought a Fat Tire online, I had no clue what I was doing and fixing it myself wasn't going so great. The team showed me exactly what was wrong and gave me all the options. Price was good and the outcome was better. Shifts great and will test harder soon. Thank you.

Service Department was very helpful and knowledgeable, quick service repair.

Friendly staff who are professional and do a good job.

The staff is amazing. Very helpful and fun. Also very personable. They offered coffee in the store. They told me my dog was welcome in the store. Great atmosphere.

Great staff and a lot of knowledge with bikes

The staff at Mystic Cycle Centre is friendly and very knowledgeable. They made a recommendation of new tires for my Trek Procaliber 8 this spring and an upgraded Shimano rear brake this fall and the bike rides like new! I originally bought it from them in 2018, and they have kept it in great shape. I highly recommend the shop and staff. Thanks Mystic Cycle Centre!

People are very friendly and customer-focused. Always an enjoyable experience!

Friendly knowledgeable repair staff. Quick turnaround. Wide selection of mountain bikes.

What I really appreciate about this bike shop is their willingness to go above and beyond to make sure I got exactly what I wanted. They were able to source an ENVE Melee...even though they didn’t normally carry it...and then complete a custom build using several components I already owned, including my wheelset, rotors, and saddle.

All of this was done while I was 3,000 miles away in California. The communication was exceptional...everything was handled smoothly through email and phone calls and the bike was finished exactly on schedule, ready to ride the day I arrived in Connecticut.

I’ve worked with a lot of bike shops over the years, and this one truly stands out. The team is knowledgeable, professional, and genuinely cares about their customers. They went the extra mile in every way, and I couldn’t be happier with the experience.