Customer Testimonials
Friendliness and local location
Community shop
The bike seat has a trial period. The helmet was fit in shop. The bike lock on order was mindfully fit to the type of bike I have. The service didn't feel rushed. Very knowledgeable and easy to understand.
RBS is committed to quality products and timely service even when extremely busy. They do their best to expedite services to meet your request so you can get back on your bike soon. The owners and staff make you feel appreciated as customers.
Customer service. Come in with a problem. Ride out with a solution. Perfect.
Family business
Quick friendly service
Friendly and helpful staff.
Extensive inventory.
Great service and repair.
Awesome service and the beer is good too.!
Good customer service. Quick turnaround.
I'ma long time customer and have always gotten top notch service. everyone is knowledgeable and friendly.
Love the new shop location and the awesome Trek bikes we bought for our grandsons. We will frequent the shop and plan to buy more bikes in future. We love having such a nice bike shop as part of the Rockford Michigan community!
Service is excellent!
I dealt with Bob for service. He is always honest, straight forward, and knowable. Hes also super friendly with my kid when we show up, making it a more personal experience for us. He gave me an honest price, and an anticipated schedule. As always, Bob came through, the price was accurate and completed ahead of schedule. I will be return for future work, and bike purchases.
Nice family owned business and have brought on solid knowledgeable people.
I appreciate that George and Katie and Craig greet me by name and treat me like a valued customer.
Excellent communication and customer service.
Work completed quickly and efficiently.
Recommended and provided necessary services at a reasonable cost.
Highly recommend.
Bob is the best.
Always friendly, helpful, and have a vast knowledge of the products they sell.
Although the products they carry are top notch, it is the service that sets them apart. They, themselves, said anyone can sell a bike. It is the service that sets them apart. Friendly, helpful, no pressure what could be better?
Great service and timely. We had 2 ebikes that needed work and got it done!
Friendly and Quick service
Staff is friendly. The hush puppy is key. The building is in a perfect location. The used bike I bought for my 5 year old was perfect!
In stock parts and quick!
My only experience with your shop has been with Bob. I appreciate Bob so much because he is a good listener, empathetic and caring. I drive 50 min to have my bike serviced by him bc of his qualities, skills and experience.
You have it all or can order. You stand behind what you sell.
Staff really went above & beyond to answer all of our questions and truly showed they care in how they treat people!
I had outstanding customer service. The Rockford Bike Shop was able to service by bike with a quick turn around period. They quickly diagnosed the situation and ordered parts. It was done the next day. Thank you very much.
friendly, helpful, bikes for everyone (style, usage, price class, ...), knowledgeable, not talking their customers into a more expensive bike for making more money.
Good communication, high quality.