Customer Testimonials
I’ve been to other bike shops and felt like I was an inconvenience to them. Was greeted with a smile here and everything was explained as far as how Rockford Bike Shop would continue to take care of us after the purchase. Will definitely go back.
Great Service and Great Customer relations! Thanks
Friendly, helpful and professional employees.
Always amazing!
Fast turn around and did exactly what they said they would. Rockford is for sure my go to shop!
George is the sexiest man I know. Good vibe in the shop, welcoming to racers
You have very diverse supply of peddle and e-bikes in your shop and accessories. I delt with the owner and she was very knowledgeable about the bikes I was interested in purchasing. She did an awesome job of making sure we were comfortable with our bikes and making sure we understood everything we needed to know about them. I would highly recommend this shop to anyone looking for a bike.
Best service and parts in West Michigan!
Walk in service for most minor repairs. Very attentive bike mechanics.
I was more than pleased with my experience. My mechanic was Bob and I wanted some parts replaced but had a couple noises that he diagnosed and called right away to get authorization to get ordered. Parts came in and was ready in two days. Looks amazing and works even better.
George and Kate have been in the bike business for a long time and their knowledge is valuable and extensive in all aspects of the bicycle world.
Always great service and always appreciated
The staff is very knowledgeable, helpful and friendly. I would highly recommend Rockford Bike Shop!
Fast service, good price, thank you!
Always responsive in getting me in right away to address my tire sealant issue. Appreciate the great work by everyone and the Rockford Bike Shop!
I love the service! The people I have spoken with have been authentic, intelligent, and thoughtful. I appreciated their honesty and directness while also being polite. Highly recommend!
I like that they are honest and prompt. They always do a great job on my bikes.
Although I did have to schedule the tune-up service for our two bikes nearly a month in advance, once the time came to drop off and pick up, the service was friendly, professional, and on time.
Very friendly staff. The service department was great. Was told the service was a week out but finished in 2 days
Excellent and fast repair service. Bob is great!
George was very accommodating with fitting me in for additional services when parts weren't immediately available. He took the time to get things right with a lot of the integrated and proprietary features of my bike.
Quality service every time. Good people who put the customer first, always.
Very personable, knowledgeable, no pressure and laid-back bike shop.
Customer care & customer service
Staff is always welcoming. Service is great and efficient!
Fast, very friendly, knowledgeable service
Promp service and knowledgeable.
We brought our 7 year old in to purchase a new bike for his birthday. The gentlemen that helped us was incredibly friendly, and made sure we found the right size bike for him. They do a great job of measuring the rider, asking about preferences, and giving the bike a quick check-up before it leaves the shop. Highly recommend!
Service was very quick and reasonable!
Everything I was looking for was available at their place