Customer Testimonials
This was the third bike we've purchased from Rockford Bike Shop, second of which for my seven year old. We upgraded from a 16" bike to a 20" bike and couldn't have been more pleased with how we were helped. Great experience, quick and easy, and will return for future purchases as my kids grow.
It’s the dog. I like the dog!😁
I haven't had that much experience with Rockford Bike shop, and I haven't ridden my bike yet after getting it tuned up to know how well it rides. But the service was great and the shop had a good variety of stock.
Great customer service and very knowledgeable bike mechanics. Staff is very friendly and accommodating.
The personal service
Thanks for the quick maintenance.
Owner is very helpful and polite. Made it quick and easy.
Bob's attention to detail was top-notch, and I really appreciated how he walked me through everything he did and even kept the old parts to show me how badly they needed to be replaced.
The people, service and ease of working with you!
Service and friendly staff, very knowledgeable as well.
Quality work and friendly-helpful service
Knowledgeable friendly staff and quick fix turn around
very friendly
Fast and honest service.
Best service in the area! Willing to listen and build the bike of your dreams or sell you one off the rack. Can’t say enough good things about the entire staff.
RBS carries great brands and has a phenomenal service dpt with knowledgeable staff. I am always pleased with the outcomes of my requests.... Even when i am the guy coming in from out of town at the last hour! George and Katy are very welcoming and couldn't be more cool. Real people with dogs in the shop! I highly recommend RBS to anyone, and I never hesitate to support their business when I donn upon some representative merch. Thank you RBS!! Much love!
Always great service, always have the parts and accessories that I need and exceptional repair service!
Friendly people. Good service. Bob's awesome. Bike selection is great.
Service is always done promptly and professionally.
The young man who greeted me and helped me was very friendly and made great suggestions. The new location is beautiful.
Friendly Service. Knowledgeable. They Always take time to help.
Excellent customer service
Both of the employees I worked with were informative, paitent, and very helpful.
Great service and friendly helpful people!
Excellent selection of products and service was fantastic.
Knowledgeable service members and staff.
The Rockford Bike Shop is such a wonderful asset to our community. Their staff is incredibly knowledgeable..not only about the products they carry but about the biking industry as a whole. They always take the time to listen and offer thoughtful recommendations based on skill level and ability, which makes every visit feel personalized and stress-free.
Most recently, I stopped in to purchase a bike for my almost-4-year-old grandson. They helped us select a Trek bike that he can grow into, which I truly appreciated. We were also thrilled to learn about Trek’s program that offers a 50% credit toward a future bike as he grows; such a great value for families.
From beginners to experienced riders, this is the kind of local business you can trust. Friendly, knowledgeable, and always willing to help. I highly recommend The Rockford Bike Shop!
Craig was very thorough and went out in the cold to watch me ride three different models making adjustments as needed. He also went out later to help me load the bike I purchase into my SUV! Nice Job Craig!
Bob was very knowledgeable, and immediately came up with the type of bike I had been considering online. I told him I was looking for a hybrid around $2000.00 and he showed me a hybrid, carbon FX4 bike that he checked tire pressure and then suggested where I could best test ride it. He also offered the option of the FX3, which is aluminum rather than carbon, a little heavier, but was $1200 instead of $2000. After thinking about it for a couple of days and checking things on the internet, I decided to buy the FX4. Bob had it checked over and when we asked for suggestions I could put on my Christmas lists for my kids and grandkids, he had several suggestions. He was very knowledgeable, friendly, and did not try to pressure sell higher end bikes. He was also very clear on the warranty and how I should take advantage of the one year free maintenance program.
Great service!