Customer Testimonials
The team at RBS were professional, courteous, and chill. Nothing arrogant or high pressure about any of the staff. Even though they could not work on my particular bike I had brought in, they treated me with professional courtesy and even went the extra mile to recommend me to a local competitor of theirs that could.
I appreciated every minute I was in the Rockford Bike Shop.
Bike runs great, did everything I expected and the services were explained to me beforehand. I'm not a bike expert so the only thing it would've been nice is if someone gave me a detailed breakdown of everything that was done. What did they tune up, what did yall fix, what was wrong if anything? Other than that outstanding stuff I will be back.
Very friendly, very prompt, and very good prices
You guys are awesome, I like everything, your mechanics are the best ever!
Awesome bikes, and Service
I appreciated Katie's help evaluating several bike options and her explanations about all the component differences. They assembled the bike in 24 hours and the bike is a great fit for me.
Friendly and knowledgeable staff, selling high-end products.
Great shop, they get it done.
Great friendly staff. Work completed quickly.
Friendly and knowledgeable team. First time customer and felt welcomed and fairly treated. Will be my go-to shop for all bike services moving forward.
Great selection in shop and staff is willing to order anything they don’t have on the floor. Very knowledgeable and friendly people who go out of their way to help.
Fantastic! Love this shop
Selection,customer sevice& product knowledge A+++
Always friendly and knowledgeable
Everything I was looking for was available at their place
I’ve been to other bike shops and felt like I was an inconvenience to them. Was greeted with a smile here and everything was explained as far as how Rockford Bike Shop would continue to take care of us after the purchase. Will definitely go back.
Great Service and Great Customer relations! Thanks
Friendly, helpful and professional employees.
Always amazing!
Fast turn around and did exactly what they said they would. Rockford is for sure my go to shop!
George is the sexiest man I know. Good vibe in the shop, welcoming to racers
You have very diverse supply of peddle and e-bikes in your shop and accessories. I delt with the owner and she was very knowledgeable about the bikes I was interested in purchasing. She did an awesome job of making sure we were comfortable with our bikes and making sure we understood everything we needed to know about them. I would highly recommend this shop to anyone looking for a bike.
Best service and parts in West Michigan!
Walk in service for most minor repairs. Very attentive bike mechanics.
I was more than pleased with my experience. My mechanic was Bob and I wanted some parts replaced but had a couple noises that he diagnosed and called right away to get authorization to get ordered. Parts came in and was ready in two days. Looks amazing and works even better.
George and Kate have been in the bike business for a long time and their knowledge is valuable and extensive in all aspects of the bicycle world.
Always great service and always appreciated
The staff is very knowledgeable, helpful and friendly. I would highly recommend Rockford Bike Shop!
Fast service, good price, thank you!
Fast turn around. Knowledgeable service. Friendly atmosphere. Thought my derailleur was bent. Turned out it was made that way to accommodate the gear range. Adjusted the AXS shifting.