Customer Testimonials
Kind group of people that was supportive and knowledgeable to help provide options based on my needs.
Quality and timeliness.
Came in with a flat tire and they were ready to fix it right away while I waited.
Great service, helpful and friendly staff
Knowledgeable and courteous staff. Great inventory. Good for bike service and repair.
Great, friendly service!
It’s a local store with big brand products. The customer service is 10/10. We bought a used bike for my daughter and I know it wasn’t the biggest sale of the day but they still treated us with respect and shined up the bike for her and adjusted the seat. When it is time to come back for my bikes as our kids grow we will gladly give them our business and recommend it to everyone around. So much better than guardian bikes for kids!
Very friendly and knowledgeable staff (and dog)! They were very up front with what they were going to do for us and what it would cost.
Great service!
The Rockford Bike Shop has awesome selection of bikes and accessories. It’s a great shop to visit and look around throughout their store.
I take my bike there every year in spring for annual tuneups. The do a really good job working on bikes and stand behind their work. The owners are good people to discuss their products and services with.
Great shop, great mechanics, great vibe
Great service. Bob Hammond is awesome and knowledgeable tech. Always explains well what needs to be done.
I get good advice and am never over sold. The repairs are correct and reasonable.
The bike shop staff is friendly and very responsive. Service is completed accurately and promptly. I am grateful that we have such a great shop in our community.
Prompt professional service!
The friendliest most accommodating and helpful bike shop around.
Craig takes the time to explain what he saw when wonton the bike. Very personable.
The service is unbeatable. I always know my bike is 100% ready for race day
Casual fun atmosphere, local feel, good folks, nice dogs. Knowledgeable staff.
Friendly staff. Explanation of services are clear and concise. Just plain good service and staff.
Fast, cost friendly, reliable and always communicate well!
Every one is friendly and knowledgeable,
I enjoy the staff and they are always open to answering my questions as I am relatively new to biking. Detailed on the tuneup on my bike and he showed me pictures of components taken apart and inspected.
I wish there were some more women’s options for clothing and smaller containers of anti chafe creams or even packets to try.
Great staff!
staff is friendly, one of the few bike shops in town that does their own suspension work, price was reasonable and turn around was quick
Everyone who was working Friday afternoon around 12:30 February 27, greeted me and were very knowledgeable and helpful. I had not been to the new store location and went into the shop to see it and perhaps get my husband a birthday gift or two.
RBS has given me high quality service for 15+ years. They take the time to understand my cycling objectives. Whether they building a new custom ordered bike or doing maintenance on an 18 year old road bike I have not been disappointed.
Excellent repair work done on the suspension bob rocks
Super friendly and helpful staff!
They always get me right in and taken care of efficiently! I really appreciate you guys!