Customer Testimonials
Awesome customer service. Inviting environment. Very qualified staff who are knowledgeable and ready to serve.
So helpful when I needed to swap out my bike seat and when I had a few questions about bike maintenance.
Friendly, knowledgeable
I purchased a pull behind buggy. The team was super knowledgeable and already had it put together. I came back later to trouble shoot my road bike and they put it right on the rack and helped me out. Great crew!
Always get me right in and super polite here thanks
They are not perfect, but they do stand behind there products and services. I have dealt with George and Katy for over 10 years. Great people.
Name removed
Bike tune up....great experience. Highly recommended.
Great customer service. Really good variety of products to choose from.
Dogs greeting me at the door; that's #1. Plus, always receiving genuine and consistent trustworthy service. Rockford Bike Shop ROCKS!
Katie was incredibly helpful and knowledgeable in helping us find the right bicycle for our daughter. We'll be repeat customers!
Fast, friendly service! Rockford Bike Shop can’t be beat!
Fast turn-around on my bike additions. Thorough inspection.
Customer service and sales is always helping families in parking-lot help make correct bike selection.
Walked in (after several years of 'maintaining' my trusty offroad steed) looking for a 29er (no research or real idea of what to expect). Walked out happy with the guidance for the selection and am now riding it...very happy with everything.
- Trek is a great brand!
- Pricing seems reasonable (not great, but nothing is anymore).
- The people were very nice, didn't seem pushy, and could answer all of my questions.
- The shop had exactly what we were looking for in the color we wanted.
Great selection of products and very helpful people who work at Rockford Bike Shop
Everybody and everything!
Great service, knowledgeable, nice people. The basset hound is awesome, too.
RBS knows bikes…..active riders who provide great advice and talented service.
Employees are friendly and helpful also knowledgeable about the products.
Great work. Good communication
Fast and friendly
Quality bikes and friendly, knowledgeable service team.
Great customer service.
Great service!
Staff is very polite and professional.
Very friendly, great prices, and a great team!!
I brought in two bikes that hadn't been ridden in 20 years or more. They now work like new. Service was friendly and very competent. I knew my bikes were in good, knowledgeable hands.
Quick, informative, treats a customer like they are hte only peson in teh store...
I have known the staff at Rockford Bike Shop for many years. They are some of the best in the business. Their mechanics are very knowledgeable and friendly. I will be going back.
You know us. And you don’t oversell. Products are good quality at right price range.