Customer Testimonials
If you want top-notch service and top-notch bicycles and accessories, this is the shop for you. Bonus points for the sweetest Basset Hound “shop assistant” who’ll likely be the first to greet you and give you kisses!
I really appreciate how my issue was quickly triaged and fixed on the spot.
Next level service. Great people and great place!
Very helpful staff, honest and they go the extra mile to make sure your equipment is safe and ready to go! Will definitely come back for any and all of our family's bicycle needs!
I appreciate the personal attention to my bicycle needs whether it be parts, tools or nutrition. My questions are always answered patiently and completely.
I like the enthusiasm for keeping me in the saddle.
No fuss, just great service! And expertise. Thank you
We love Rockford Bike shop!
Very speedy in/out service!
Personalized service and recommendations to maximize my cycling results both recreationally as well as competitively.
They were able to get my bike tuned up and serviced in a very timely manner and it is shifting and sounding better than it has in a long time. Their prices were reasonable. Appreciate it!
Been going for 25 years, wouldn’t consider any place else to handle my bikes!
Great services and good people
Staff are friendly and responsive to customer concerns.
Grwat experience. Happy with purchase
Great selection of gear and knowledgeable staff. Best in West MI!
Fast and Friendly service - every time!
The team is always friendly and I really like that they took the time to tell me what they found and educate me a bit along the way
Great shop. Not a pop up that has floating hours. Jolene is a great ambassador
Clear discussion on objectives and outcome.
Great follow up and always on time!
The Rockford Bike Shop Team is excellent.
Went looking for a gravel bike and George helped me find the right bike not based on what he needed to sell but what was going to be the best bike for me.
Very friendly and accommodating.
Always super helpful, knowledgeable, and great interactions with staff. High recommend.
Great quality and good service
Quick service repairs done right.
The staff are knowledgeable and competent. It is evident they have a passion for cycling and desire to deliver quality services to their customers.
Bob serviced my electric bike and I really liked the way he was able to discuss the issue and gave me confidence that he understood and could resolve the problem. I felt that the cost of the repair was fair and reasonable too. The repairs were completed timely and with good communication.
Fast and did a great job
I like Katie! George is just OK!
Best service and shop around! Only shop I trust to take care of all of my families bikes.
Fast, extremely knowledgeable and won't sell you what you don't need. Love Rockford Bike Shop!
Great products always installed correctly on my bike and always fast service so I am not without my bike for long. Great people and always feel welcome when you enter the door.