- Phone: 208-383-1000
based on 11785 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything looked very nice. Ben did a good job.
Clean carpets and kind personeel
Best clean around! Heard about you 6 years ago on the Joey & Lauren Show (radio). Now on our third autumnal clean.
Little pricey, but flexible scheduling$.
N/a..
Nate was very professional. friendly and seemed very trustworthy!
He did an excellent job and was super friendly. It sounds like the day was short staffed and this was end of day job and he was really good about it and took care of us. We are very appreciative.
No residue.
Ben was awesome and had great customer service
No residue
Dries quickly
Very effective
Kind, efficient and thorough workers
I think you guys do a great job and our Technician, Paula - was AWESOME! We had our carpets done and they turned out great and dried fast!
Great job cleaning the carpets. Got all the stains out, and was very friendly and considerate.
Speed, friendly and complete satisfaction!
Great price and great service!
We are customers for many years.
Professional and good result's
Great job! I will definitely use them again.
The technician was thorough in explaing the process and what to expect.
The technician was respectful of me and my belongings.
My questions and concerns were discussed and I felt confident in getting great results.
Now that the carpet is cleaned, I am very satisfied with the great results.
Amazing. I sure will do this service again
Jacob arrived right on time, did a great job, explained the process very well. Floors look great!
Very professional.
The results and technicians courtesy.
I’m writing to express my frustration with my carpet cleaning appointment with ZeroRez today.
My scheduled arrival window was 4:00 PM–7:00 PM, so I made sure I was home by 3:30 PM and available for the appointment.
At 4:29 PM, I received a message saying the technician was finishing up with the customer before me. Then, at 6:06 PM, I received a call saying he went to Meridian, Idaho, even though the address I provided for my appointment was in Nampa, Idaho.
The technician ultimately arrived at around 7:00 PM, right at the end of my scheduled window. Because of the delays, I spent the entire afternoon waiting at home without knowing when the technician would actually arrive.
When the technician (Ben) arrived, I was also disappointed by his demeanor. He did not seem particularly apologetic about the delay and seemed less than thrilled to be there.
I showed him the small area of carpet where my daughter's cat had an accident. He explained that there were different treatment options available, but that one takes a long time. I understood that the treatments would be an additional cost, but financially I could only afford the $115 for one room.
After I explained that was all I could afford, his attitude seemed to change and he appeared very unenthusiastic. I then asked how long the carpet cleaning itself would take, especially since it was already almost 7:30 PM. His response was that it would take him longer to set up and take down his equipment than it would to actually clean the carpet.
That comment made me feel like I was an inconvenience for having scheduled the service, particularly after I had already spent the entire afternoon waiting for him to arrive. I understand that it was late in the day, but I did not choose the appointment time or cause the scheduling delays. I was simply trying to get the service I had scheduled.
Overall, the combination of the significant delay, the confusion about the location, the lack of apology when he arrived, and the attitude I experienced once I explained what I could financially afford left me feeling very uncomfortable about the entire appointment.
Thank you, First name removed
My carpets feel and look so clean! Always!
The guy who came could not have been nicer! The carpets were cleaned really well. I wish the rug could have been a bit better. I forgot to specify what i was looking for for the rug but I did on the carpet
No residue. No fragrance. Dries fairly quickly.
Technician was very helpful. The service was great and the products cleaned all of my furniture stains.
So far, so good. Jacob did a really good job on our carpets, and he’s very personable. We’ll see him again this Saturday when he does our hardwood floors.
Carpets look great after cleaning. Service technician, Keegan, was very professional, well-spoken, informative and mindful of his equipment/ my home as he serviced the carpets.
The cleaning expert had a lot of anlage about how to clean and how to remove the spots.
And did a fantastic job.
I would hire her again to clean my couches and carpet. She was amazingly. 😊
They were prompt and arrived at the designated time, performed a very good cleaning at a reasonable price.