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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am so grateful for the knowledge, expertise and courtesy, as well as quick response, I have received from the folks at Sandard Heating. My furnace went out on Sunday, but someone was at my home that afternoon providing me with heat. The technician who came on Monday to replace the defective part definitely rates a "10" in my book. Thank you so much!
On time, professional, got the job done sooner than expected and cleaned everything up very nicely.
Everyone I dealt with was very friendly, helpful and courteous. Through each step of the process everything was explained well so I understood what was happening and left me with no questions at all and no surprises. I am very pleased with the process AND the results.
I was able to get an appointment date quickly. I didn't have two wait till the end or beyond the 4 hour window initially given for the appt time. I received a phone call advising when the techinician would be arriving. The repair was quick.
Proffesional, ontime and great service.
Great service people. Excellent work. Prompt service.
Prompt, accurate repair. Good technical assistance with great attitude. Thank you!
Honest, trustworthy and at the right price.
I call. We schedule a time. You came and do the job completely and to my satisfaction. It does not get any better than that.
The service professional had wonderful interpersonal skills. He covered his shoes while in the house, talked to me about my concerns, evaluated the situation thoroughly, and told me the solution.
Good, reliable. Nice repair guys. Nice phone people
Prompt, courteous, dependable service. Friendly, knowledgeable & professional employees. Love the Smart Plan. With its 4 annual checkups we can feel confident & secure that everything is functioning properly. In every aspect, we enjoy working with Standard Heating &, most importantly, this is a company we can trust!
Every technician who has come to our house over the years to perform routine maintenance on our furnace and AC has been extremely professional, polite and friendly. The impression I get is of a company that hires good people, trains them well, and treats them well, resulting in very good service.
I am consistently pleased with the personable and professional techinicians you have on your staff.
Fast service, friendly service people, knowledgeable service people, and good results
Nathan cleaned my furnace in Dec 2012. From the gentleman on the phone who arranged the appointment through Nathan's detailed and thorough analysis if my issue, and his solving the issue, things were handled promptly and completely. Nathan explained what he was doing, why (he's a good teacher), and all in a positive and pragmatic fashion.
Call Standard Heating & Air Conditioning for your HVAC needs; you'll be glad you did.
Highly professional service. Easy to arrange appointments. Technicians arrive during the time window and always call before the come.
Nathan is an excellent employee - gets the job done correctly, and is professional yet personable. Would highly recommend to any family/friend
All's well.
Appointments are always kept on time and the service personnel are very professional and helpful
Prompt / affordable
Quick, very knowledgeable, reasonable fees, and they don't charge extra for the hubby "helping"
The guy that fixed my furnace was incredibly helpful, nice, and trustworthy. Great customer service!
Very good quality service. Answered all of our questions. Thank you.
Courteous and on time
Prompt, courteous and informed.
Your prices were good but your service has been excellent. I have recommended you to two friends who both bought furnaces from you.
You're all very friendly, and competent, but I had a new boiler installed in October and it does not work properly, yet. I'm sure it will, eventually.
You just had a guy out on Wednesday who looked it over and raised the water temp from 170 to 180. But this morning again, the temperature only comes up about 1 degree per hour, and often gets colder before it gets warmer. We have our nighttime temp set at 62. By the time we leave in the morning the temperature has dropped to 60 and made it back up to 62 or 63. It does appear to do better in the evening and manages to keep the house at about 66 or 67. This morning I went down and found the system circulating 100 degree water and the boiler was not heating the water even though all three zones were demanding heat. It had an error code of 63. The other day it had error codes of 64, and 4 at various times.
Techs seem to be honest and give what seems to be good advice.
I have been very impressed with the professionalism of your team and their customer service focused attention. They continually do what is best for the client!