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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My service was scheduled between 8 and 10. I asked if the technician could show up at 8 if possible, and he arrived promptly at 8. He was professional and answered all of my questions. I also appreciate that he put slippers over his shoes so he didn't track snow or water into my house.
Solid professional service.
I called you @ 4:00pm, reporting no heat in our home. The answering person assured me the tech would call at 6:00pm. At 7:00pm there was still no call from anyone at SH&AC, so I called your 24 hr. answering service. He told me someone would call me right away. At 7:45pm, with no reply yet from anyone at SH&AC I called Centerpoint. They came within a 1/2 hr. I was very irritated with your customer service. A phone call from someone to acknowledge my call and estimate when the tech would be to our home is something I expect as common courtesy and also would provide good customer service and repeat use of SH&AC's services from us.
Timeliness, courtesy, knowledge, thoroughness.
The technician who came to do a tuneup was prompt, friendly, helpful, gave useful answers to questions, and seemed to do a thorough job.
Prompt, friendly, and able to resolve the issue quickly.
During the sales presentation Steve Van Bokern told me that as a part of a special promotion that if I bought the new furnace that I would receive mini-Ipad. I have not received the i-pad or had any communications about it. I have called Steve, his sales manager, and sent an email through your web site and none of my communications have been returned.
Your service is timely and the workers are friendly and informative.
Promptness, knowledge, politness, respect, cleanliness.
Readily available to help; reasonable price points; excellent, personable service personnel
Friendly and helpful staff in the office and out in the field. They're always willing to explain issues to us so we can fully understand. As a property management company it is hard to find a company so willing and able to work with us with our large scope properties. We will continue to work with them in the future.
knowledge, extremily professional and trustworthy
Highly professional and knowledgeable employees. On time.
Mike who provides my service
It is timely, efficient and great customer service
We liked the sales person we dealt with and you speed at getting our furnace installed. Thanks
we've had 2 different guys out - they both cared.
Good customer service on the phone and in person.
The "Employees", they are customer orientated. In review of my 10 years as a customer, I can not think of any experience with any employee that was unpleasant. I can easily recall many superior occasions and employee's, and the result is a well functioning HVAC system. I just call it the Gold Standard.
Personal customer service, quick response and updates.
On time, done well, done quickly, friendly service tech.
Very honest diagnosis of our problem. Quick response on a Saturday.
Service people are professional and polite.
Quick response to a problem was impressive and welcome.
The design process which preceded installation was was detailed.
My furnace room was cleaner and neater after installation than before.
Explain the minimum trip and labor charge. My issue was fixed in 20minutes but was charged 79 in labor . Seems like should be billed by hour!
the service man was great to deal with. very helpful.
Fast, knowledgeable, show professional concern and the know how to diagnose and fix the equipment. Would rather do the job correctly than just slap a quick fix and make some money. I can trust their integrity and honesty.
The people are very porfessional and give great service.
Knowledgable, helpful professional employees always ready to go the extra mile!
I had Ben come out on Jan.21 to give me an estimate on a new furnace. He said he would email me the estimates the next day. I haven't heard anything to date. Perhaps because my furnace is currently working, he didn't prioritize it and may have forgotten about it.