Customer Testimonials
The prompt response when service is needed.
I'm so glad you asked: It's your people who made the determining factor for all the products and services I have contracted over the years. They are absolutely tops. So professional, knowledgeable and informative. I never feel dumb when I call them...although, I'm betting some of my questions fit in that dumb category. I want to be sure you understand this applies to the delivery person for oil/propane; the technicians to service my furnace, the scheduling department for appointments and the office staff. Downeast is lucky to have such quality personnel.
We always receive oil in a timely manner. The delivery people are always pleasant. We have had great service on our furnace also.
Just started propane service, happy with service so far
Customer service rep I spoke with was professional and helpful!
Helpful representatives and oil and propane discounts to customers.
I am all auto, don't have to worry about a thing except to make sure I have paid you!
Service always excellent and reliable. Helpful, friendly staff.
Prompt
Courteous office staff and drivers. Dependable delivery and heating equipment maintenance. Recommend highly!
Customer Service is excellent
Friendly staff
Excellent
Very responsive, respectful and polite. Fast service.
When I telephone with a question or a concern, I am able to speak with a pleasant and helpful person without having to “press one” or go through lots of steps. You deliver on time. You honor your service contracts and get someone here to help as quickly as possible. I could go on and on, but the essence is that you provide the :old fashioned” services that are almost nonexistent today, and i truly hope you will. Be able to continue to do that! Bravo to you all!!
I've liked all the services you've provided in the past. everything done well, quick response when i've called.
Excellent service and very prompt.
Really nice people on the phone, always helpful and go the extra mile to be of service. Delivery and installation people extremely personable and friendly. Everyone at DE goes out of their way. I like doing business with this company.
Efficient. Excellent service. Nice people.
Promt delivery and helpful on the phone.
About 2 weeks ago my furnace stopped working on the coldest night of the year so far. I have a service contract so I called and was told that a technician would call me within a half hour. He did and he said he would be over within a half hour. He was. The service technicians name I believe was Tyler. He was here for a while maybe 1 and a half to 2 hours. He was not going to leave until that furnace was running the way it should. I was impressed with his product knowledge and his work ethic.
Kim! She is smart, attentive and gracious. Not many people can turn a service call or email into a delightful exchange that gives a client pleasure while also yielding the desired results - and that’s what Kim does!
Price of propane
Prompt and friendly service
We use propane through Downward Energy and it covers our generator, boiler, and stove. They are always helpful and come right away when I have a problem.
Budget plan and dependable delivery.
I have been a customer for more than twenty years and have had only top-notch service from Downeast. On the few occasions I have needed help with my furnace, ZOOM! Someone is there. The delivery guy is always polite and friendly, and i never have to worry that my tank will run dry.
Sign me--
A Satisfied Customer.
(You may publish this without my name.)
Service, pricing, your staff … they’re amazing!
I like the fact when I call for oil they are here. And IF I needed them for my furnace I’m sure they’re inks come asp
Delivery of our propane was scheduled promptly and on time. The Delivery Driver was neat and courteous mindful of our fencing and plants. Great service, highly recommended.