Customer Testimonials
Reliable, dependable with great service and employees!
The monthly pay plan
automatic deliveries are always on time and done well.
Always delivery on time, very patient with me when I’m late with my bills, I really count on them they even deliver the gas for me when I’m not cleared last bills I really love their service, they don’t call me to ask for payments 👍🏿
We have been very satiisfied with our service
Automatic delivery, buget plan and auto monthly payment.
In all seasons Downeast technicians, delivery personnel and administrative staff have provided excellent service. Maureen King in the Brunswick office is truly knowledgeable and professional. With her advice I have subscribed to available service contracts, yearly fuel delivery plans and hope to continue my 30+
year customer relationship with Downeast Energy.
Longtime customer. Always receive great service and prompt, professional response to service calls.
Have never been disappointed with " pre buy" on propane! . It has been a great benefit to my life schedule. Have used lumber division and been very happy. Questions art respectively answered in a timely fashion.
So far everyone we have spoken to in customer service have been very helpful and have a wonderful demeanor. I will say it can be a wait on the phone to get a hold of someone but overall not too bad
dependable 30 years of service
on time with automatic refills
good contracts for propane plans
Very helpful and on time
Nice, responsive people when I call about anything.
Quick serve, efficient and friendly
Company that cares and works with there customers
Accessibility; people - positive human contact
Staff has been always helpful when I call. No problem too big for them to solve. (It will be nice when we can do business in person again.) In the past when I've been a customer, deliveries were always punctual and so I never worried about being cold. That's why I am glad to have moved and be able to use the service you provide once again.
Service is dependable, employees are helpful.
The service delivery people are friendly and efficient. The office staff are also very helpful . When I ran out of propane the company was quick to get propane delivered to me and helped me set up automatic delivery which has been great . Overall a very efficient, effective, and customer friendly company.
It's nice to know that Downeast is there when you need them. Twice this fall I had issues with my boiler and they were there same day to get things fixed. Tyler and Jerry came out at 7pm and not only fixed my isues but also corrected a couple other problems ro make my boiler run better. When I ran out of propane on a Saturday, Willie was there within a few hours to fill the tanks. He eben called in advance to let us knows his timing. He was willing to stick around to make sure I got the boiler up and running again. Top notch service all around. Thanks to all the crew at Downeast Energy.
In the years I have dealt with the company, I have had no problems with auto delivery.
Reliable in every way.
I have been very pleased with your services! I am on automatic delivery and one day I ran out
of propane and you folks were right here for me when I needed you! I think that it was on a weekend also! I know that your people will help & talk with anyone that needs propane & they will do a contract with you for so much a month! Wonderful People! Thank You Very Much! Dianne Carr
Downeaster has always been dependable and receptive to our needs! We enjoy working with you!
Your office staff is very pleasant and helpful. Your delivery men are very quiet. Auto delivery arrives before I run out.
Always there to help if I have a problem. Very pleasant and efficient. Great customer service.!!!
Friendly and helpful
Dependable and friendly. Reliable. Like the budget plan so much. Been a customer for 50 years!
Auto delivery. I never rin out.
Efficiency, pleasant and helpful service people, and fair prices and policies.