Customer Testimonials
Professional service… very responsive
We like your dependability.
Have Ben with you 19 years!
The pricing is competitive or better. Deliveries are often available and I'm am always able to get someone on the phone to pay a bill or ask a question. Customer service has been helpful and most of all promptly available.
Expectations met or exceeded.
Dependable
Your technicians and delivery personnel are very capable and friendly.
Friendly and courteous service.
Service is good
I have been with this company for 45 years and have always been able to obtain service when needed, had polite and knowledgeable service personnel, and always been satisfied.
Very reliable.
Customer service has been very good for me whether relating to billing or to delivery. On a service issue I was contacted on my cell phone and follow up text messages with Jeff were handled clearly and promptly. Impressive response.
You come quickly when I need products or service .
always a quick response to calls fr service or deliveries
Employees are on time, and have experience to solve problems.
Prompt and excellent service!
reliable
Fuel products very clean. Parts last longer as a result. Can’t complain about delivery service, all though on automatic delivery.
Could be more available. Long wait times on phone.
I like the full services you offer, but I wish you would let me know in advance when a delivery will be coming.
reliable, dependable, friendly
price and response have been good so far. Like dealing with local company
Did a great job installing my new furnace and have worked with me on pricing for propane every winter.
We have been DownEast customer from 2004 and have been very satisfied with the service, we will continue to rely on DownEast’s service. We are very satisfied customers.
I have always been treated respectfully. And the deliveries are always timely
Your servicemen are the best! Have always been willing to answer questions and always clean up theoughly.
Consistency and reliability
Very polite on the phone easy to do business with
Always very prompt and show up when they say are
Great website easy safe and secure way to pay my bill
Excellent and reliable service all of the time.
On time delivery.
The consistent service and ease of working with the staff.
The customer service reps are always so friendly and helpful. The delivery drivers are equally friendly and helpful. Professional all around! Thank you!