Customer Testimonials
I like that service contracts are available.
I've always been impressed with the service people who have been sent to do the needed work.
They are able and always most polite.
I like everything EXCEPT the delay in scheduling my annual furnace cleaning. Can that please be set up? Thanks for your attention this.
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ON TIME AND ACCURATE.
Knowledgeable staff, prompt response, professional,courteous service
Tried and trusted!
Always polite and efficient.
On time, pleasant people, fair prices...
You have always answered me immediately
Quick response to my needs for a “whistle “ issue with my oil tank. Just wish I could have been notified there was an issue. Driver did not leave a message on the ticket. Every time I get a delivery I have to call and find out. Tech was very good about coming into my home and getting it taken care of, Thank you.
Wonderful people. Dependable service!
Www like the service and schedule ing.we also like the fact of paying for the year and know we will have our fuel for the season.Also the service people are very polite and willing to explain any questions I may have.
Service experience has always been prompt and dependable.
Your delivery people are great. We got a call the other day telling me the windows in my cottage were frozen with ice. Fortunately we drain the water and only heat the basement in the winter. I thought it was so nice of him to call me.
we are very pleased with the service technician that contacted us by phone early this morning when our boiler suddenly stopped working. he was able to solve the problem over the phone and we were happy to have heat back on this cold march morning. on the other hand, since the pandemic started we are shocked by how difficult it is to reach you by phone. ordinary phone service during the week (e.g., to pay a bill) is awful and we are forced to wait a ridiculous amount of time on the phone to speak with a representative.
When you need guaranteed fuel delivery or furnace repair, it is hard to beat DownEast.
Office is easy to deal with
Repair people are quick and good at their jobs
Drivers are very friendly
Very timely and efficient with great customer service.
The people that work for your company are very friendly and courteous and I appreciate
that.
Thank you.
Downeast has always provided me with truly superior service.
Your response is quick to my requests and You provide me with a competitive seasonal price for my propane purchases.
My wife and I have been customers with Down East Energy for more than 30 years.
We feel they offer competitive pricing and professional services.
We'd have to say that the most important piece of they're service would be they're after hours emergency support for furnace and oil issues.
Dependable.
`Prompt and competent.
Everything is always handled efficiently from ordering my propane in advance to the actual delivery. I have never had any problem with Downeast's services.
reliable
The customer service is excellent and deliveries are timely
Friendly and tesponsive.
I started with Morse Brothers in Lisbon Falls, in 1973.everything has been ok since.
dependable