based on 779 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very kind people and a nice place, a quiet and peacefull ambient.
The personnel you have working with you are always so friendly and helpful
Friendly hairdressers
Great hair cut,
I want to thank Ellie for a great job on cutting my hair!!
Ability to select stylist
I stopped in for a MVP today. Yesica always does a nice job cutting my hair!
I really getting my hair done by May as she is so friendly and thorough. She pays attention to the details and makes you feel valued instead of a cheap “wash, rinse, and repeat” kinda thing. As long as she is cutting hair there I will continue to go there for my hair services. Thank you May!!
Very professional and willing to be assist customer.
Everything
Very friendly and great customer service
Hair cut not very good
The quality and fast service 👌 I gor for my sytles
Jill is amazing! She's the best stylist I've ever experienced. She is always professional and courteous.
enjoy our stylist Kita, we always go there
Very friendly and pleasant
Excellent service from start to finished Flor consistently delivers an amazing haircut n pays attention to even the smallest details her professionalism skill n dedication really stand out I couldn’t be happier with the results and will always be grateful for the great work she does
Nai is friendly and meticulous.
Stylist was great
Quality and price
Great stylists, fast service, decent prices and Keeley was a very good person who joked back with me and made the experience just that more enjoyable.
Store State Hwy 249 & Spring Cypress Rd, Tomball Texas.
Friendly, and great haircut
I love the pre check in feature and the 15 min heads up alert.
Everything was wonderful and all of the staff were professional and helpful
The hair attendant was excellent
Consistently checking how she was doing.
Stylists are usually very good. Scheduling an appointment is great.
Excelle Stylist.
Stylists are great! Very kind and professional! New location is excellent! Sophie Plum is great!
Professional,
First, I love Sportclips. I'm a loyal fan.
My account is Email address removed
As you can see, I don't visit frequently - that's because I'm cheap. But when I do go for a haircut, I go exclusively to SportClips.
However, I had a bad experience the other day at TXPhone number removed8 Champion Forest Dr. Spring, TX 77379
My stylist appeared to be laboring under her own weight.
She shuffled rather than walked.
Her clippers rattled in my ear like the plates were worn out, or a screw was loose - really.
She only ever used one hand to cut my hair - that is until she got to the top trimming part where she had no choice but to raise a second arm.
She did not offer to trim my eyebrows.
She did not offer to trim my beard.
She did not offer to add product like gel or mousse when she was finished. She just left my hair as it fell after she clipped it.
At the end, I had to ask her to trim below my neckline.
She did not apply or offer to apply any of that good-smelling powder to the back of my neck
Beyond the basics:
She did not offer me the MVP experience
She did not offer to cross-sell product.
My entire haircut took about 11 minutes.
For someone like me and waits as long as he can between haircuts, going to SportClips is an experience to which I look forward - usually. This haircut goes to the very bottom of the list - the absolute last entry - of my SportClips haircut experiences.
I wish I got her name but I didn't and I'm sorry, but that lady at TX220 really tarnished your brand. It was sad. I felt bad for you all in the back office who work so hard on the experience, and for the Logans too, who never ever envisioned something like this.
I want to tell you that this lady at TX220 was the absolute antithesis of the SportClips brand. She was far out of the realm of anything I have experienced at SportClips to date. Sloven, lazy, and barely present.
I was cordial/friendly, and I did tip her, and I will be return to SportClips. As I said, I'm a loyal fan. However, had this been my first SportClips experience, I'm not sure if I would return.
I won't go back to TX220 anytime soon. I understand that one experience does not make a relationship, and I understand that turnover is high. At some point, this lady will be gone, on her own accord or not, and it will be safe to return.
I struggled about how to communicate this to you, so I'm glad you sent the feedback /NPS request.
Name removed
Phone number removed