based on 1295 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
END RESULTS was first and foremost -
Timely appearance and continual effort to finish the job.
The Technician very conscientious about doing a good job.
Great customer service, fresh scent, clean carpet.
Courteous, respectful staff, good service results
Zero Rez knows flooring and how to clean it. My technician is very knowledgeable concerning cleaning different types of flooring. Flooring has become so different and versatile, in order that damage isn't inflicted during a cleaning process, the cleaning company must stay up on chemicals or how to clean without chemicals. Knowledgeable!
Fast and friendly
Easy to deal with. On time. Helpful advice. Wonderful Service.
They did a great job. Couch looks nice. Tile looks new.
Knowing there aren’t a lot of chemicals and dirt staying in my carpets is a great feeling! Your technicians are always friendly, respectful, and professional. Thanks
Very professional service
You can start by issuing the credit to our account that you promised. You, I'm speaking of the Owner of this franchise can clean up the foul language and comments toward my wife. Not even close to professional.
Quick, clean and the technician was excellent. No mess afterwards and the carpets seemed clean.
The only negative thing was that we had a "Bubble" in the carpet after he left. I do not know if he caused the problem or not. I guess the carpet needs to be stretched again. Thanks
Very cordial and responsive.
Service persons arrive on time, let you know when they are coming and if there is any problem concerning their arrival. Have had the service person explain in simple terms what services they have, what you have ordered and what they think you may needed in additional services (and why) and the prices.
Work has always been done completely and quickly.
The floor looked and felt great
Did a very good job
It was quick and looked sharp when done , Great Job
Our carpet and furniture look great! Thanks for a job well done!
1. You charged an additional $10 for a small bedroom closet. I think that is ridiculous; the closet is part of the room.
2. The carpet cleaner did not move the furniture because the base was metal/wood and could not be put back in place for 8 hours - I have never had an issue with this with any other carpet cleaner in all the 30 years I have been getting my carpets clean.
3. $15 environmental fee - that is for you to pay, not me.
Enjoy the $10 charge and the $15 fee because they have lost you my business.
The techs were very informative, professional, friendly and thorough. The price was right also! My carpet looks amazing. See you in 6 months!
Fast. Friendly and good at their job. The carpets looked great
I had an appointment between 8:30am and 11:00 pm and there was no communication that the tech was running late. It would have been nice to receive a call or even a text that let me know this information. The tech was nicely dressed and very pleasant. She did a great job.
Knowledgeable, hard-working technician. Did a super great job. Carpet looks brand new. Whole house smells better!
Friendly, knowledgeable, professional.
On time, friendly, extremely professional.
Overall excellent work.
On time, friendly service. Knowledgeable, thorough. Excellent service.
The yellow and orange stains are still visible. There is no difference than before. I can smell dog urine and I couldn't before. I'm assuming it was there before but must have been dry, then cleaning it reactivated it. It is terrible now. I'll just replace the carpet or use a biologic enzyme from Don Asset. I was under the assumption that this was going to be done and I was willing to pay for it. I'm sorry I'm complaining, I'm disappointed. Maybe I was hoping for a miracle.
Don't drive on a customer's lawn. I told the technician that he could drive to the side of my lawn if that was closer. But he drove right up to my sidewalk. When he left he drove through the front of my lawn to the road. He must have misunderstood me in the beginning.
The person who did the work was very professional and did a great job of cleaning the carpets.