based on 1317 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We were impressed with your technician who cleaned our carpets. He was knowledgeable, efficient, and went the extra mile.
Great results, no left over soap residue to collect new dirt and cause allergic reactions. So pleased with the results!
The person who did the work was prompt, efficient, and thorough. He took the time to explain the service and the benefits. He was extremely conscientious about walls and floors to not damage them.
We liked how knowledgeable, friendly, & helpful the technician was! Your company appears to be very reputable. I really appreciated how prompt the van showed up at my house. There wasn’t that long wait wondering if they’d ever show up kind of a feeling. Our carpets look as clean as brand new carpet does.
I would like a business card from you.
I keep all my good businesses contacts that way
3185 Romrell Ln
Ammon, id 83406
thanks
Your cleaning system is the best.
techs were great, explaining and working. great job on an old carpet.
The carpet is still dirty, possibly because it was very dirty to begin with. However, I vacuumed after the carpet had dried because it looked gray in large areas (not stains). I was surprised at the dirt still in the carpet.
Thank you for your review and for giving us the opportunity to fix the problem!
1st time customer and am pleased with the prompt appointment, courteous technician, and great results.
I was pleased with the work. The man that came was very knowledgeable about your process and carpets. He was very friendly.
The carpet looked very good to me I will call them again
The technicians are knowledgeable and hardworking. And I like not having cleaning residue left on the carpets.
I like that no chemical is used so no residue is left behind and carpets stay cleaner longer.
Our technician was incredibly friendly and took time to explain everything. The price was much less than the last time we had our carpets shampooed by another company. We were really happy with the result. I would highly recommend this company.
Knowledgeable staff. Carpets turned out great. Dry time was way less than competitors. No chemical smells or residue.
The carpets feel really clean. The technicians are great.
The question, as I remember it, was how likely am I to recommend you to others. It’s not a reflection on your performance. That was great. I’m just not the kind of person who willy nilly goes around recommending things to people.
did a good job. guys were great. had everything moved out of each room for them in advance.
They did a good job cleaning the carpets and were pleasant to work with.
Great customer service and it really does make the carpet look clean and smell fresh. Arnel took great care of us and we are very happy.
Reduce the cost of the upscale, it really was sticker shock when I thought I was getting a great deal in the beginning. I was very disappointed
My main purpose in getting my carpets cleaned was to address the female dog urine smell in a particular room. The tech was super nice. After the technician left I could still smell urine very strongly in the corner I originally pointed out to him. He was kind to come back and admitted he miscommunicated with me and didnt do the deep clean in that specific are. He said I would need to pay another $65 to have that area deep cleaned. I told him I didn't feel it was fair (not my mistake) since that corner was my original concern and the only reason I paid the extra $65 for that room. After speaking with his boss he said he should be charging me the $65 but would just charged me $35 for an enzyme treatment on that entire room (since there were a couple additional spots I could mildly smell). The carpets were cleaned Monday and it's Thursday and those two spots still smell just like they did before the enzyme treatment, no better. I can still smell a faint urine smell where he did the sub cleaning. I just had higher expectations. I'm frustrated to bring anyone back in because I know it will just cost more and more money and I've paid almost $400 just for my upper floor and still have urine odor. I was also told how great of shape my carpets are in and that even the room with the urine smell wasn't that bad because I have done everything I can with scrubbing it out using Norwex enzyme cleaner and vinegar myself. I had a quote where I could have gotten my entire house done for $400 with Crystal Clean. I'll have to go that route next time and hope for better results.
Very professional, with attention to detail.
Highly recommend giving them a try!
We liked best the lack of use of chemicals.
Cleaned very well.
I feel good knowing that my carpets have no residue on them. They look so fresh and clean
Clean with no residue
The carpet that was not soiled looked fine when done and I'm sure lots of dirt was taken out of the carpet. But when the carpet that had only foot traffic dried the brown spots came back, lighter, but they are still there. It looked great when it was wet but when the top dried, nope. The two rooms total had very little square footage because of going around the furniture. It ended up costing me over $600 which is twice the price I paid another company two years ago to clean the carpets and the carpets were clean. If I would have done everything they wanted me to do it would have cost twice as much. Your company is out of line with costs and results. The kids that did the job were very nice but would not garantee anything because I would not go with the $1200 treatments. Next time I'll use the restoration company I used last time. They're cheaper and garantee their work.
The technician and process were good. I would have liked to seen the high traffic areas given a little more attention. The thresholds were sufficiently treated, but I can see a difference between the threshold where the technician took extra time, and the carpet just beyond the threshold that now looks like it hasn’t been cleaned. I’m disappointed with that.
The technician was great!